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Reviewed 12 August 2018

This was our first time at this hotel and certainly won't be our last. When checking in we were offered a glass of champagne or orange juice which was a lovely touch. Staff were friendly and polite. We arrived late on the Saturday night and advised to go to the restaurant if we were hungry. We were AI and were accommodated with a voucher for lunch and one drink on checking out due to our late arrival and late departure time. The rooms were very clean and spacious. The balcony was large and felt very private. We were in Block 1 which was a bit of a walk back and forward but for us personally we preferred this as it was very quiet. We have absolutely no complaints whatsoever. Food, drinks, staff, hotel was fantastic! It was easy to get sunbeds. No crazy rushing thankfully. We were there for 2 weeks with family. We all thoroughly enjoyed our break...I could go on and on praising this hotel. We would definitely recommend this and cannot wait to return.

  • Stayed: July 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Jacqui M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GLORIA_TH, Director de Recepción at Gloria Palace Royal Hotel & Spa, responded to this reviewResponded 15 August 2018

Dear Jacqui,

Thank you for this great review regarding your personal experience at the Gloria Palace Royal. Our aim is to impress each and every one of our guests and I am happy to know that we succeeded in your case.

We hope for the opportunity to host you in the future again.

Kind regards,
Miguel Suarez
Reception Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2018 via mobile

After a 2 hour delay to our flight we were late arriving at Gloria Palace Royal Hotel & Spa but we needent have worried KaiA restaurant was still open and we were wonderfully looked after by David Ponce. After a “free gratis” starter my wife had Sea Bass and I had the Veal tenderloin - both beautifully prepared and presented and tasted delicious. A fantastic start to our stay here. I thoughouly recommend you try this excellent restaurant.
P.S wines and brandy selection is superb!

Stayed: August 2018, travelled as a couple
1  Thank YAHill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GLORIA_TH, Director de Recepción at Gloria Palace Royal Hotel & Spa, responded to this reviewResponded 15 August 2018

Dear client,

Thank you for this very positive feedback about your first evening meal at our a la carte restaurant Kaia, we are thrilled to read you enjoyed your first dinner and hope you are doing the same for the rest of your stay.

Best Regards,

Miguel Suarez
Reception Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2018

Visited again after a six-year break, and although some things have changed, generally the hotel was every bit as good as previously.

The towel policy, unnecessary in 2011-2012, is quite sensible these days: shows how habits change.

Suggestions were made via the Wednesday review questionnaires, as follows:

a) Offer a proper beer or lager glass in the dining area, rather than a wine glass when beer is ordered.
b) Shower head in bathroom: could be improved upon.
c) An ice machine would be a welcome addition in reception.
d) Beef listed as ‘veal’: is it actually veal, which can be off-putting for some visitors?

None of the above issues would prevent me from returning but are listed in the spirit of assistance.

The good points are obvious, the staff, the food, the view and tranquillity at times. Hope to return at some point in the future.

Room Tip: All areas are accessible, but I prefer block 4.
  • Stayed: July 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Zander C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GLORIA_TH, Director de Recepción at Gloria Palace Royal Hotel & Spa, responded to this reviewResponded 10 August 2018

Dear Zander

We are so pleased to read such a wonderful review, thank you very much for sharing your opinion with us and for including some feedback it will help us to improve our services, thank you also for sharing all your views and experiencies they will be highly appreciated by our next visitors .

We cannot wait to welcoming you back any time soon.

Best regards,

Miguel Suarez
Reception Manager

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Reviewed 8 August 2018

This hotel is the second one of the Gloria hotels that I have stayed n on the island and its very good the room was large and the bathroom was also large, the view from the balcony was stunning to let downs 1, the hotel is speed out along the hill side and being in the last block meant a long walk from the room to the main part of the hotel
2. on a night when your trying to sleep there is a lot of traffic. noise
Over all I had a great stay good food friendly and helpful staff and very clean

Room Tip: look at the plan and choose as near to reception as you can email the hotel and ask for a room you have chosen in the plan
  • Stayed: February 2018, travelled solo
    • Location
    • Rooms
    • Service
Thank mally01429
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GLORIA_TH, Director de Recepción at Gloria Palace Royal Hotel & Spa, responded to this reviewResponded 10 August 2018

Dear Mally,

Thank you very much for sharing your experience with such kind words! We are pleased to read you have enjoyed your stay at our hotel. Your comfort and satisfaction are our top priorities!

We look forward to welcoming you back any time.

Best Regards,
Miguel Suarez
Reception Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2018 via mobile

Stayed here for the week with my boyfriend (both 23). The hotel is immaculately clean, both pools and bar/restaurant areas offer a wide range of drinks and food throughout the day. View from the infinity pool is just stunning. We stayed in block 4 in a spacious double room with bath, shower and sea view balcony. Staff friendly and helpful. Evening entertainment was available each evening however not necessarily to our taste. Throughout the day there are activities available such as water aerobics, water spin, bingo etc & an all day kids club for children. A €4 taxi ride/5 minute taxi ride took us into peurto rico where we found loads of restaurants and bars... don't be fooled by the fact it's called a shopping centre - we were unsure at first but visited each night for food and drinks. At the hotel, men were required to wear trousers which we were unaware of until check in... so we were caught out. Fortunately the reception holds trousers to hire for meals, which we used once but chose to venture out for food after this! Overall a wonderful hotel. Loads of sun beds available and no mad rush to reserve one which was lovely! Thank you Gloria!

Stayed: August 2018
Thank Ellie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GLORIA_TH, Director de Recepción at Gloria Palace Royal Hotel & Spa, responded to this reviewResponded 9 August 2018

Dear Ellie,

Thank you for your words of appreciation and encouragement. We are glad that you had a memorable stay.

We are truly grateful for the wonderful things you have said about the hotel, team and services. At GLORIA we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward.

We look forward to welcoming you back to our hotel.

Sincere regards,
Miguel Suarez

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