We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
John R
London, United Kingdom

New experience

5.0 of 5 bubblesReviewed 4 weeks agovia mobile
Here for the first time at hotel Terrazamar & Sunsuites in Gran Canaria. The hotel, like most of them here, backs up onto the side of the small valley where the resort is situated, however all throughout the resort,you will find strategically placed lifts and escalators so getting around is easy and,most important, non energetic! The hotel is well appointed with a shop,bakery and small cafe in the lobby and couple of lift rides sees you in the resort proper. The rooms are spacious and include a small kitchen, bedroom and good sized bathroom with a nice living room space to relax.I would recommend the Terrazamar and Sunsuites for any stay here in Puerto Rico and just to emphasise the fact my wife and I have already booked for next year.
Date of stay: November 2024
Trip type: Travelled with family
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Servatur Hotels, Marketing at Servatur Terrazamar & Sun Suite, responded to this review
Responded 4 weeks ago
Dear JohnrX6754WZ,
Thousands of visitors stay with us each year. We still feel as the first day when some clients let us know how happy they were. Thank you so much for rating Servatur Terrazamar & Sun Suite with a 5/5. It means you enjoyed your stay with us, which makes us very happy. The opinions of our guests are crucial for us to keep performing an excellent service.
On other hand, it is fantastic that you have already decided to come back. Do not hesitate to contact us if we can do anything for you. We are always at your disposal.
Kind regards,
Servatur Terrazamar & Sun Suite
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nearby Hotels
Get rewarded with One Key
  • Hotels.com
  • ZenHotels.com
    ₹16,636
  • Algotels
0.5 km from Servatur Terrazamar & Sun Suite
Free Wifi
Free parking
Get rewarded with One Key
  • Priceline
  • ZenHotels.com
    ₹16,152
  • Hotels.com
1.3 km from Servatur Terrazamar & Sun Suite
Pool
Heated pool
Get rewarded with One Key
  • Expedia.com
    ₹16,603
  • Booking.com
  • Priceline
1.1 km from Servatur Terrazamar & Sun Suite
Pool
Outdoor pool
Get rewarded with One Key
  • Algotels
  • ZenHotels.com
    ₹11,448
  • Trip.com
0.4 km from Servatur Terrazamar & Sun Suite
Pool
Outdoor pool
Get rewarded with One Key
  • Algotels
  • Expedia.com
    ₹17,624
  • Booking.com
1.4 km from Servatur Terrazamar & Sun Suite
Free Wifi
Pool
  • Booking.com
  • Priceline
  • eDreams
1.4 km from Servatur Terrazamar & Sun Suite
Pool
Outdoor pool
Get rewarded with One Key
  • Algotels
  • ZenHotels.com
    ₹10,063
  • Booking.com
0.5 km from Servatur Terrazamar & Sun Suite
Free parking
Pool
Get rewarded with One Key
  • Algotels
  • Riu.com
    ₹22,864
  • Expedia.com
    ₹22,864
1.5 km from Servatur Terrazamar & Sun Suite
Pool
Outdoor pool
Get rewarded with One Key
  • Algotels
  • Expedia.com
    ₹13,755
  • Booking.com
1.3 km from Servatur Terrazamar & Sun Suite
Pool
Outdoor pool
View more hotels in Puerto Rico
Reviews (2,047)
Filter reviews
2,047 results
Traveller rating
1,098
625
189
76
59
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
1,098
625
189
76
59
Show reviews that mention
All reviews sun suites commercial centre air con royal sunsuites huge balcony these apartments sun loungers separate kitchen pool bar middle pool happy hour great apartments top floor living room pull out bed ceiling fan table chairs
Selected filters
Filter
Updating list...
3 - 8 of 2,047 reviews
Reviewed 4 weeks ago

great complex if you like to sunbathe we had one of the sun suites 1601 large outside for sunbathing all day, the pool was good ,on floor 10 just a quick ride up lift, clean tidy only personal issue was the bar playing spanish music , when pool full of brits this I found annoying if anything would prefer a silent pool everyone was reading or had headphones in so no need for bar music, for that we preferred to stay on balcony, did not use the pool, the shop was brilliant as was the bar in lobby and the bakery.
The room did show some signs of wear and tear so maybe improve considering the cost, but very clean rooms, lots of pillows, the TV and lounge was good, some british channel itv and bbc which was welcomed and loved mbc1.mbc2 which shows english speaking films with arabic subtitles if you wanted to watch tv or film at night if not going out. very good would stay there again, close walk down into resort 5 min walk so very convenient. Reception were very helpful and helped to book our taxi back to the airport.

Date of stay: October 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank louisehbmth
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Servatur Hotels, Marketing at Servatur Terrazamar & Sun Suite, responded to this reviewResponded 4 weeks ago

Dear Louisehbmth,
Thank you so much for taking the time to share your experience at Servatur Terrazamar & Sun Suite. We are glad to know that our facilities fit you. Our team is constantly working to offer a lovely place to spend your holidays. We need to thank you for this highly detailed and helpful review. The opinions of our guests are crucial for us to keep performing an excellent service.
On other hand, We wish to be your next option on your next holidays. It would be such a pleasure to help you in all you need.
Kind regards,
Servatur Terrrazamar & Sun Suite

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

4th time in terrazamar section on the ground floor with jacuzzi on the balcony, brilliant as always and the air con was the best keeping us cool , best location in Puerto Rico and don’t think you will get a bigger balcony anywhere else , All staff great and very reasonable pool bar prices, Personally I would extend the happy hour times .
Will return at Easter

Room tip: Loads of cheap bars in the commercial centre
Date of stay: October 2024
Trip type: Travelled as a couple
1  Thank Neil R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Servatur Hotels, Marketing at Servatur Terrazamar & Sun Suite, responded to this reviewResponded 4 weeks ago

Dear Neil R,
Thank you so much for rating Servatur Terrazamar & Sun Suite with a 5/5. It means you enjoyed your stay with us, which makes us very happy. We really appreciate your kind words regarding our facilities, our location and our staff. All our team work with enthusiasm everyday to make our guests feel at home. Thank you for sharing your experience with other travelers and for your comments giving us ideas for the future.
On other hand, it is fantastic that you have already decided to come back. Do not hesitate to contact us if we can do anything for you. We are always at your disposal.
Kind regards,
Servatur Terrazamar & Sun Suite

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 October 2024 via mobile

Stayed here for 4 nights, 22.10.24 - 26.10.24. I've stayed at these apartments a couple of times before about 10 years ago, both in Sun Suites and the Terrazamar section. This time, I booked a room in Terrezamar, which is the lower section and was allocated room 207.

Rooms remain a good size and whilst the kitchen cupboards and bathroom unit are the original units the furniture, beds, dinning table are all new and modern, with AC and digital safe provided at no extra cost. All balconies are a great size with modern patio furniture including two full size sunloungers, which is good as you get the sun all day at these apartments due to location, so if you fancy a quiet day you can still chill in your own apartment and not miss a minute of sunshine.

Housekeeping is provided every other day and the lady who looked after our room was great, she was very friendly and when we came back to our room to find it flooded as the boiler had burst she wasted no time in sorting everything out and got maintenance straight to the room who replaced the boiler. We would see her most mornings as she started work on level 2 and she would ask us if everything was still OK, so we'd tell her "no piscina today" which got a thumbs up reply. I didn't get her name, but she is definitely an asset to the hotel.

The pool bar is fine, with reasonable prices for food and drink.

Our return flight was a late one, so we managed to keep our room on for €30.

The hotel is in a good location with the commercial centre with all the bars and restaurants, literally a stones throw away, which could be seen and heard from our apartment. Noise didn't bother us as we were out late most nights anyway, but if you closed your patio door, you could not hear anything, and if you're staying on a higher level, it's unlikely you'll hear anything.

As mentioned I've stayed here before and probably wouldn't stay anywhere else when visiting Puerto Rico again.

Date of stay: October 2024
Trip type: Travelled as a couple
Thank Kevin O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Servatur Hotels, Marketing at Servatur Terrazamar & Sun Suite, responded to this reviewResponded 28 October 2024

Dear Kevin O,
Thousands of visitors stay with us each year. We still feel as the first day when some clients let us know how happy they were. Thank you so much for rating Servatur Terrazamar & Sun Suite with a 5/5. It means you enjoyed your stay with us, which makes us very happy. It is great to read that your stay was fully pleasant.
We really appreciate your kind words regarding our staff, our location and our facilities. All our team work with enthusiasm everytday to make our guests feel at home.
On other hand, it is fantastic that you have already decided to come back. Do not hesitate to contact us if we can do anything for you. We are always at your disposal.
Kind regards,
Servatur Terrazamar & Sun Suite

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2024 via mobile

We had never been to the Canaries before and were desperate for some sun for our wedding anniversary.
Puerto Richo feels like its 2 resorts one end caters for the masses and the newer end of town is more refined and relaxed. We found the sun suites Royal a very clean hotel indeed, the balcony suites were spacious with huge private balconies.
The air con was very necessary and welcome, the room felt quiet and well maintained by the cleaning ladies.
The breakfast was ok, nothing mind-blowing and the poolside bar/restaurant was good. One thing you do notice is the amount of lifts or stairs that you have to take to get from the town level up to your room.
Beach looked ok but a better one is 1km along the coastal footpath.
Overall we liked the hotel very much.

Date of stay: October 2024
Trip type: Travelled as a couple
Thank francebyfifty
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Servatur Hotels, Marketing at Servatur Terrazamar & Sun Suite, responded to this reviewResponded 23 October 2024

Dear Francebyfifty
Thousands of visitors stay with us each year. We still feel as the first day when some clients let us know how happy they were. Thank you very much for your wonderful review at Servatur Terrazamar & Sun Suite. This works as a huge motivation for Servatur staff. We are glad to know that our facilities fit you. Our team is constantly working to offer a lovely place to spend your holidays.
However, we take this opportunity to apologize for not having reached your entire satisfaction. We will put our biggest efforts to improve in these aspects.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2024 via mobile

Stayed here a few times now and it’s still lovely. Staff are nice and helpful. Rooms are lovely and the balcony is a great size. You can roll out of bed and stay there all day if you like. There is a little TLC needed. Bathroom and kitchens are a bit dated and need ‘refreshing’ with fresh paint and tile care. But otherwise it’s lovely and will definitely stay here again.

Room tip: Pool is lovely. Nice bar menu. Shop open 8am - 8pm. Nice bar and deli - sells Pastries and pizzas etc
Date of stay: October 2024
Trip type: Travelled with friends
Thank VICTORIA C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Servatur Hotels, Marketing at Servatur Terrazamar & Sun Suite, responded to this reviewResponded 21 October 2024

Dear Victoria C,
What a surprise to hear from you! We are glad to know about you. Thousands of visitors stay with us each year. We still feel as the first day when some clients let us know how happy they were. Thank you so much for rating Servatur Terrazamar & Sun Suite. It is great to read that your stay was fully pleasant. All our team work with enthusiasm and we are happy our guests can appreciate it. On other hand, we want you to know that we would like you to count on us for future visits to the Canary Islands. In this way, you can prove for yourself the improvements we will keep making.
Kind regards,
Servatur Terrazamar & Sun Suite

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews