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Mary C
Glasgow, United Kingdom

Gluten free

5.0 of 5 bubblesReviewed 26 Sept 2024
I am still here at the moment.Felt the need to share somethings which people might find helpful.I am Coelic and arrived a few days ago.They provided gluten free bread which was nice.Went for breakfast this morning and they now have a gluten free section.Cerals ,muffins and biscuits.This is in addition to the bread.Well done .Special thanks to the chef Anasis for organising this and to Andres who looks after you during breakfast.
Date of stay: September 2024
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Servatur Hotels, Marketing at Servatur Terrazamar & Sun Suite, responded to this review
Responded 28 Sept 2024
Dear R1916EKmaryc,
Thank you so much for rating Servatur Terrazamar & Sun Suite with a 5/5. It means you enjoyed your stay with us, which makes us very happy. We really appreciate your kind words regarding our restaurant staff. All our team work with enthusiasm everyday to make our guests feel at home.
We will keep doing our best to offer you a splendid experience at Servatur Terrazamar & Sun Suite.
Kind regards,
Servatur Terrazamar & Sun Suite
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Traveller rating
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Reviewed 21 September 2024

Arrived on Monday evening with Jet2 holidays, this is Saturday,. Check in very smooth, always nice to be recognised as a return guest. Told us
we’d get wine delivered to room the next day as is usual, still waiting! A bottle of wine isn’t important but why say it and not do it? Paid a bit more for Royal Suites, they are nicely furnished and have very comfortable beds. Disappointed that the pool isn’t open as was looking forward to a peaceful pool. No one from Jet2 advised of this, check in didn’t tell us either, no notices anywhere only found out when we arrived on 5th floor to find the door locked. A couple of days later asked at royal reception if the pool would be open any time soon and the only answer was “No”! As usual the apartment complex is lovely and clean, staff very pleasant and the balconies and position of complex in the resort makes up for a lot. We will be back soon

Date of stay: September 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Nancy F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Servatur Hotels, Marketing at Servatur Terrazamar & Sun Suite, responded to this reviewResponded 22 September 2024

Dear T1077JInancyf,
Thank you so much for taking the time to share your experience at Servatur Terrazamar & Sun Suite. This is a very value feedback for us that we really appreciate.
We are sorry for the incidences experienced during your stay. This is certainly not the quality of service we want to provide to our guests. Rest assured that we have shared your comments with the respective heads of departments involved and actions would be taken to address all your concerns. We take this opportunity to apologize for not having reached your entire satisfaction.
However, It is fantastic that you have already decided to come back. Do not hesitate to contact us if we can do anything for you. We are always at your disposal.
Kind regards,
Servatur Terrazamar & Sun Suite

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2024 via mobile

Great holiday here,giant balcony with sun loungers and patio set,clean and spacious rooms with air conditioning, the place itself was well run and well kept the staff were very friendly and the breakfast buffet had a good choice of food.lovely little bar and bakery downstairs next to reception plus a supermarket and close to all shops, bars and restaurants fab stay here they even let us keep our room as we had a late flight,would definitely recommend

Date of stay: September 2024
Trip type: Travelled with family
1  Thank Nettienoodle
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Servatur Hotels, Marketing at Servatur Terrazamar & Sun Suite, responded to this reviewResponded 20 September 2024

Dear Nettienoodle,
Thousands of visitors stay with us each year. We still feel as the first day when some clients let us know how happy they were. Thank you so much for rating Servatur Terrazamar & Sun Suite with a 5/5. It means you enjoyed your stay with us, which makes us very happy. We really appreciate your kind words regarding our facilities. The opinions of our guests are crucial for us to keep performing an excellent service.
On other hand, We want you to know that we would like you to count on us for future visits to the Canary Islands. In this way, you can prove for yourself the improvements we will keep making.
Kind regards,
Servatur Terrazamar & Sun Suite

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2024 via mobile

This place is simply the best, biggest pools ,cafe /bar at pool, tv showing football, all balconies furnished, table ,reclining chairs, sun beds, clothes horse, bakery next to reception, & shop next to bakery, best staff on reception, these apartments are high up , but not a problem, lifts to the ground, location close to shopping centres, restaurants, bars, etc, 10 minute walk to the sea, everything you could ask for, EXCEPT, please stop the smoking in the pool area, you used to have & area by the lifeguards hut to smoke, laying on a sunbed with smoke drifting your way is NOT the best

Date of stay: September 2024
Trip type: Travelled as a couple
3  Thank leigh9173
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Servatur Hotels, Marketing at Servatur Terrazamar & Sun Suite, responded to this reviewResponded 18 September 2024

We thank you for sharing your opinion of your recent stay at Servatur Terrazamar & Sun Suite.
We are pleased to see that you have enjoyed your stay at our hotel, as you comment, our terraces are very spacious, and the comfort of our facilities and the attention of our staff makes our hotel an ideal place to enjoy your holidays.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2024

Been here many times,and I really like this place.going to start with faults but they never really affected us.Entertainment at pool last year was really good staff got involved with people and made pool fun,not this year no proper effort from entertainment team,happy hour not so happy second drink half price not really happy hour compared to all other hotels.But didn't affect us,staff great,pool bar food really good quality and well priced.Rooms well cleaned,comfy beds and issues dealt with quickly.good wee shop and bakers on site.Staff on reception really good and cheerful.will be back .Easy to get to centre.well maintained gardens and clean.

Room tip: Great pool food
Date of stay: September 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank 295eddied
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Servatur Hotels, Marketing at Servatur Terrazamar & Sun Suite, responded to this reviewResponded 14 September 2024

Dear 295eddied,
What a surprise to hear from you! We are glad to know about you. It is great to read such a complete review like yours. Thank you so much for sharing your experience at Servatur Terrazamar & Sun Suite. We really appreciate your kind words regarding our staff. All our team work with enthusiasm everyday to make our guests feel at home.
On the other hand, we are sorry to read that you were not satisfied with our animation team. We feel sorry for not having achieved your expectations this time. We will put our biggest efforts to improve in this aspect.
It is fantastic that you have already decided to come back. Do not hesitate to contact us if we can do anything for you. We are always at your disposal.
Kind regards,
Servatur Terrazamar & Sun Suite

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2024 via mobile

We've been coming to the terrazamar on and of for about 17 years and we have never been disappointed,we always go self catering but all inclusive is available,there's loads of room around the pools,very near the commercial center and about 10 minute to the beach highly recommended from us

Room tip: There's a spar across the road, lots of restaurants/ bars at the commercial canters 5 min walk
Date of stay: September 2024
Trip type: Travelled with family
Thank George C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Servatur Hotels, Marketing at Servatur Terrazamar & Sun Suite, responded to this reviewResponded 4 September 2024

From Servatur Terrazamar & SunSuite we thank you for taking the time to share with us your comments. It is a pleasure to read that we achieved your expectations.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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