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Sarah E

Excellent Base for a family holiday

5.0 of 5 bubblesReviewed 5 Apr 2018via mobile
Last day at this hotel today and I wanted to make sure I wrote a review before I forgot ! This was a last minute holiday booking for us and we booked it through Travel Republic, it was a bargain find ans we will most definitely be returning soon.
I will have to mention building work going on in Peurto Rico, this is NOT the hotel's fault and if you were anywhere in Peurto Rico you would hear it. It didn't really bother us as most of time we were in pool or relaxing by it with our headphones on.
The hotel/apartments are spotless.Maid service to change beds/ today room and kitchen every day apart form Sunday and Tuesday.
All staff have been friendly and chatty , reception very welcoming and informative. All areas very clean and well kept . Pool area was quiet and plenty of beds (Probably because of time of year )
We stayed in Sun Suites which is the middle section of the hotel. There is also the Terrezamar on the lower level and the Sun Suites Royale on top level.
I have limited mobility so we were looking for a hotel that provides for that and it did! Lifts to every floor (at least 2/3 on each level ) so you can go from hotel down to street level without walking down any steps... which in Peurto Rico is a real bonus ! Also a large walk in shower with seat and handrails.
Balconies are massive , have a table and four chairs with parasol and two sunbeds and still room to dance around ! Fab space for families. The balconies are sun traps all day from sunrise until about 7pm when sun goes behind mountain.
We will definitely be returning here but will probably book direct.
Even now , sitting here in cafe area at 8am and all the cleaners and staff are greeting guests as they come in and out of hotel with a 'Bon Dias !' It's a lovely atmosphere and a real find in Peurto Rico.
Any questions feel free to ask.
Date of stay: April 2018
Trip type: Travelled with family
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Servatur, Guest Relations Manager at Servatur Terrazamar & Sun Suite, responded to this review
Responded 13 Apr 2018
Dear Sarah E
We would like to thank you for taking the time to leave such a kind and informative review on your recent stay with us.
All your praises will be passed on to our staff and their corresponding departments so that they know they are doing a good job!
Should you wish to visit us again in future, please be informed that we are available 24/7 via telephone (0034/928725525) and email (sunsuite@servatur.com). We will be more than happy to help with any questions or queries you may have.
We really hope to see you again soon, at Servatur Terrazamar & Sun Suite!
Kindest regards,
Servatur Terrazamar & Sun Suite.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 5 April 2018

Great location close to commercial centre, handy to all bars restaurants and the beach through the back gate. Apartments lovely huge balcony friendly staff and grounds kept so well. Water bottle in fridge on arrival which was great. Would definitely return in the near future. I stayed in a sunsuites apartment one level below the pool which was fantastic. bingo at the pool bar was fun using a tooth pick to mark the bingo tickets. i even won a servatur shopping bag lol

Room tip: if available book the sunsuites much better apartments
Date of stay: May 2017
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
3  Thank Stephen C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Servatur, Guest Relations Manager at Servatur Terrazamar & Sun Suite, responded to this reviewResponded 13 April 2018

Dear Stephen C,
Thank you so much for rating Servatur Terrazamar & Sun Suite with a 5/5. That means you’ve enjoyed your stay with us, which makes us very happy.
It is really good to hear that you found our apartments to be spacious and close to the local amenities. Our guest’s comfort and satisfaction are fundamental in order to keep improving our customer service.
Should you wish to visit us again in future, please be informed that we are available 24/7 via telephone (0034/928725525) and email (sunsuite@servatur.com). We will be more than happy to help with any questions or queries you may have.
Warm regards from sunny Gran Canaria,
Servatur Terrazamar & Sun Suite.

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Reviewed 4 April 2018 via mobile

My wife and I stayed here for 8 days and we were very impressed, Apartment was very clean and the cleaners were in regularly, balconies were very big, special mention for Nestor on reception, very helpful man, would definitely return again

Date of stay: April 2018
Trip type: Travelled as a couple
1  Thank sid5Dublin_Ireland
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Servatur, Guest Relations Manager at Servatur Terrazamar & Sun Suite, responded to this reviewResponded 12 April 2018

Dear sid5Dublin_Ireland,

Thank you for sharing your wonderful comment about your recent experience at Servatur Terrazamar & Sun Suite.

We pride ourselves on the cleanliness and comfort of our rooms, so it is very nice to hear that you have enjoyed these aspects.

Should you ever wish to visit us again, please keep in mind that we are available 24/7 via telephone, email and on our website.

Warm regards from the sunny south of Gran Canaria,

Servatur Terrazamar & Sun Suite.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018 via mobile

Stayed here from the beginning of September 2016 with my partner , booked with Thomas cook. The apartments are huge with massive balconies that are so big is basically like another room that has an amazing sea view and over looks the cliffs. Was a 10 minute walk to the shopping centre below and around a 30 min stroll to the actual beach. The swimming pool is on the roof and is perfect for relaxing and sun bathing with plenty of sun beds (the balcony also has 2 sun beds) . The staff couldn’t have been more nicer , I really wanted to stay here again unfortunately we left it too late to book so I’m staying at another Servatur hotel Montebello in September so hopefully I receive the same warm welcome and care as sunsuites- overall 10 out of 10 - the best apartments for the price you can get in Puerto Rico from what I’ve seen!!!

Date of stay: September 2017
Trip type: Travelled as a couple
1  Thank Caitlin-Deanna C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Servatur, Guest Relations Manager at Servatur Terrazamar & Sun Suite, responded to this reviewResponded 3 April 2018

Dear Caitlin-Deanna C,
Thank you for your very kind and helpful comments about your previous experience with us at Servatur Terrazamar & Sun Suite.
It is really nice to hear that you found our apartments to be spacious and close to the local amenities.
Our staff will be very happy to read your wonderful comments. We are absolutely sure you will receive just as warm of a welcome from our staff at Servatur Montebello!
Should you ever wish to make a reservation with us in the future, please feel free to call or email us anytime! We are available 24/7 and are happy to help!
Kindest Regards,
Servatur Terrazamar & Sun Suite.

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Reviewed 26 March 2018 via mobile

Brilliant location amazing balcony nice staff very chilled hotel good apartment facilities quiet pool areas good views would definitely go here again drinking in bar expensive but two for one around five euros

Date of stay: March 2018
Trip type: Travelled as a couple
3  Thank ralfsflooring
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Servatur, Guest Relations Manager at Servatur Terrazamar & Sun Suite, responded to this reviewResponded 30 March 2018

Dear Ralfsflooring,

Thank you very much for your wonderful comments about our establishment. It makes us really happy to know that you have enjoyed your stay with us.

One of our top priorities as a hotel is our guest’s comfort and relaxation. So it is very good to hear that you found our pool areas to be quiet, and our hotel to have had a chilled atmosphere.

Should you wish to stay with us again in future, or wish for some further information, please feel free to contact us by telephone, email or on our website. We are at your disposal 24/7!

Kindest regards,

Servatur Terrazamar & Sun Suite.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2018

Stayed in March 2018 for our 6th time at Terrazamar Sunsuites.

Good bits:

Friendly check-in staff.
Large balcony
Well stocked mini-market.
Onsite bakery and Bar.
Choice of pools and poolside bar/snacks.
Ease of access to local shops and bars.
Free WiFi with good signal in all areas.

Not so good:

The rooms are in need of some refurbishment.
The cupboard doors were loose and did not close properly.
Furniture had a few dents and marks/stains on the sofa.

Will probably stay here again but hoping for refurb soon.

Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
4  Thank Wok62
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Servatur, Guest Relations Manager at Servatur Terrazamar & Sun Suite, responded to this reviewResponded 30 March 2018

Dear Wok62,

Thank you very much for your kind and sincere comments about us! We really appreciate every comment we get, as they help us to improve and provide a better service to our clients!

We are glad to know that our facilities and staff met your expectations. We work very hard to provide a comfortable and relaxed enviroment for our guests.

Please also be informed that we have notified the respecting departments of your comments regarding our furniture.

Should you wish to visit us again, please do not hesitate to contact us!

Kind regards,
Servatur Terrazamar & Sun Suite

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