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Playaballena Spa Hotel
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Reviews (2,055)
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All reviewsswimming poolthe ground floorwatermelonweekly activitiesmini golfhalf pensionperfect beach locationwater slidesfamily hotelnice hotelper daycosta ballenahigh tidefamily vacationfree parkinggolf coursesenator
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Reviewed 15 July 2017 via mobile

Tips for future guests:
Skip the "todoincluido" unless you plan on drinking a lot of cheap alcohol. We'll likely just pay-as-we-go next time (unless they update their market segmentation/pricing).
$60 flower/bottle service gets you fake plastic petals. Suites (which are very nice) come with 2 bottles and have nice real flowers outside.
They don't give a helpful map or guide or schedule or rules or information of how the place works, so ask lots of questions. Sometimes you won't get the right answer until you get to the 3rd or 4th person (even if you're Spanish like us). Staff is all very friendly and do their best. The list of activities is on the wall past the main office; you need to ask where each activity starts and ends. Beach towels are controlled by reception, no extra costs if you have a suite.
The beach sand is both rocky and muddy, and just a tiny strip at high tide. Lots still enjoy it as it is very flat and good for kids (shallow, no big waves). 15m car ride to Puerto Santa Maria's outstanding beach.
The pool is hands down fantastic. Kid's whirlpool is by the waterslide.
Spa is a nice bathhouse. Give yourself at least 1.5hrs to try all the pools.
Pharmacy opens at 6pm (hours not posted at time of writing). Beach store on corner opens sooner and has some necessities.
Compare with nearby Hotel Barceló.
Have fun!

Stayed: July 2017, travelled with family
Thank tmonster1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
P-Stor, Gerente at Playaballena Spa Hotel, responded to this reviewResponded 22 August 2017

Dear guest,

We thank you for your kind feedback and sharing your impressions with other readers . We are pleased that you enjoyed your stay and were satisfied with our service. We would be pleased to welcome you back at our hotel.

Yours sincerely,
Luis Rossell
Playaballena Spa Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2017

Very nice but big hotel directly at the sea, only separated through green lanes for pedestrians and cyclists above sea level. Wonderful view at sunset. Beautiful beach for walking, sun bathing. Swimming during high tide better if the waves are calm. Big golf links just right at the hotel. During weekdays in low season calm but at the weekends crowded by families. Nice rooms with big cupboards and spacious bathroom. I think a four star hotel should offer an electric kettle in the room. Nice pool site.The buffet is more or less every day the same but with a variety to choose. No atmosphere at the restaurant area. . In low season there aren't any open restaurants nearby, only the beach restaurants up to 5p.m. The bar also only offers small tapas during lunch time.

Room Tip: Sea side, pool side or garden side possibilities. Depends on what you prefer.
  • Stayed: May 2017, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank 8christinek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
P-Stor, Gerente at Playaballena Spa Hotel, responded to this reviewResponded 22 August 2017

Dear guest,

Thank you very much for your review as it is the best way to improve the quality of our service and know your perception of our product and even more important, the quality and kindness of our service. It is a pleasure for us to know that our location contribute positively your stay.

The whole Playa Ballena team is at your disposal and we hope you come back to visit us on another occasion. Meanwhile we will keep working to achieve all our guests enjoy their stay with us.

Kind regards,
Luis Rossell
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 May 2017

We used this lovely hotel as a Base to watch the Jerez Moto GP. Extremely quiet and chilled in a perfect beach location. Stunning beach here and at nearby Rota. Perfect for Jerez, Cadiz and Sevilla. The staff were brilliant and although they don't speak very much English this was never a problem. The food was varied and always fresh and steak etc cooked to order. The pools are super clean, the gardens are attractive and the whole complex is immaculately clean. I would highly recommend this hotel to anyone and the best bit is the English don't seem to have found the Costa Ballena coast yet which remains very Spanish. Thank you to all the staff for a wonderful stay.

  • Stayed: May 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Yzf250
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
P-Stor, Gerente at Playaballena Spa Hotel, responded to this reviewResponded 22 August 2017

Dear guest,

We are happy to read that you felt very comfortable in our hotel. Thanks for sharing your opinion with us about your stay because it´s very useful for other guests who wish to stay in our hotel.

We are at your full disposal and hope that you return really soon to Playa Ballena so you can enjoy again all our services.

Yours sincerely,
Luis Rossell
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 April 2017 via mobile

High recommended hotel.. Close to the coast.. Good activities in swimming pool.. Fit for family have children.. They will spend very nice vacation there.. Better to chose Half borad reservation as there is no more choices of restaurants around there.. The buffet is very good with a lot of variety

Stayed: August 2016, travelled with family
1  Thank SaadSennawi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 April 2017 via mobile

酒店整体还可以,具体的可以看我的英文解释。有孩子的家庭值得去的。好的季节应该是5月到9月,我们4月份在这里还是很冷的。
Pretty nice hotel, great location, directly at the coast. It has some equipments and programs for children, but due to the low season (even though in April ), they are only open for a few hours for 3 days per week. Morning fitness programs have some variability, yoga, Zumba etc. On the contrary, evening Programms are like Catastrophe, for example, Friday 22:00 live music night, My family sat there for half an hour, they are just taking something in Spanish for the children, and the adults are doing nothing than sitting there like some idiots, the worse is some women on the stage taking something very loud in Spanish...
Tipps:
-it is a place for enjoying the weather and nice coast, do not put too much hope on the hotel's program...
-if you have children, the rooms on the ground floor are fantastic, since they are close to the pool and easier to go to the beach.
-Take the half pension if it is possible, since there are not so many restaurants around the hotel, anyway, the food is not bad at all.

Stayed: April 2017, travelled with family
Thank Yuping Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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