Hotel is wonderfull...beautifull view with many hidden places like beach or view platforms,gardens..but what makes me back to this hotel in first place ? Is staff...so wonderfull people especially miss Georgia and Stella from beach bar and miss Elena from main bar....you make our holiday a true heaven on earth for two weeks...we will never forget you ;* Out of the Blue Hotel ...you may be proud of your Staff....see u in feature ️

Positives: lovely staff, food fairly good and varied, restaurant location beautiful overlooking private bay, absolutely stunning location and botanical gardens (amazing work from the grounds team), both beaches lovely and relaxing. Great to have free loungers even on public beach. Water crystal clear. Town itself lovely with a good range of eateries along the waterfront.

Mobility issues: the hotel is on a very hilly peninsula and not suitable for those with any mobility issues. The classic rooms are either in the main hotel with a shower over bath which many can't access, or what is called a 'bungalow'. Be aware that this does not mean the same as in UK.. The bungalows seem to be over two levels. You enter on top floor to lounge then have to go down marble steps no handrail to bedroom and bathroom. Various pools either have ladder access or steps but again no handrail. As a result my family member was unable to shower or use any pool. Hotel has lots of steps around and rarely with handrails. They do have lots of golf buggies to ferry people around and this was much needed.

Room for improvement: hotel looks a bit tired in places and is in need of some improvement. Looks like they are doing this but it's a huge site so will take time. I would say current standard feels more 3* at present. Loud music and entertainment from French tui team at classic pool and on main terrace early evenings. Lack of information on booking as to what all inclusive involved. It only includes a la carte restaurant one night per week and when we went to 'seasalt and rosemary' only certain menu items were included which was disappointing. Not that we needed snacks, but didn't seem to be much available just some small rolls, whereas at 5*all Inc you expect a wide range of offerings. Poor signage throughout the whole resort. No clear advertising of entertainment e.g.we missed most of a traditional dancing event.

I would consider returning if I found a cheap enough deal and didn't have anyone with mobility issues with us. But I'd be careful about the room I book.

The only positive I could write is the location - really amazing. Beautiful views, the area with lots of plants and trees. All the rest - very poor. Food in the restaurant - some dishes looked like being prepared from frozen food. Poor quality of "juices" - tasted like being diluted from concentrates. Cocktails at the bar served in plastic cups with local alcohol and local soft drinks (poured from big PET bottles). For 5-star hotel this service is unacceptable. Despite having all-inclusive option, we have been eating dinners outside at local restaurants, where we could have real greek food. On their website they informed that due to COVID some amenities could be closed, but in reality out of 7 pools only 2 (1 regular and 1 small) were open. And they did not offer any other attractions except for extra paid gaming room. In the offer they claimed you get minibar filled with soft drinks - true BUT to get it you had to go to the bar and ask them for those soft drinks. And then you get 1L PET bottles of local cola and orange carbonated drinks that-surprisingly- did not fit the size of mini-cooler shelves in the room. Overall - would not recommend going there unless they changed their approach and improve service.