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All reviews private beach sea salt and rosemary half board family vacation sea view beach bar five star hotel main building a la carte capsis safran beaches pools village crete wellness peninsula
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Reviewed 19 June 2022

Hotel is wonderfull...beautifull view with many hidden places like beach or view platforms,gardens..but what makes me back to this hotel in first place ? Is staff...so wonderfull people especially miss Georgia and Stella from beach bar and miss Elena from main bar....you make our holiday a true heaven on earth for two weeks...we will never forget you ;* Out of the Blue Hotel ...you may be proud of your Staff....see u in feature ️

Date of stay: June 2022
Trip type: Travelled as a couple
Thank MateuszW845
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Tatyana Yemelianova, Guest Services / Front Office at Out of the Blue Resort, responded to this reviewResponded 4 weeks ago

Dear Mr. MateuszW845,

Thank you for taking the time to write this lovely review. It makes us very happy to learn that your holidays with us was a wonderful and unforgettable experience and that you also enjoyed the hotel's environment. We always work towards offering the greatest experiences to our guests, and your feedback shows us we are doing it right. We hope to have the opportunity to welcome you back in the future. In the meantime, if you are so inclined, please find us on Facebook, Instagram, Pinterest and Twitter for all the latest news and events happening in our resort.

Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2022 via mobile

Positives: lovely staff, food fairly good and varied, restaurant location beautiful overlooking private bay, absolutely stunning location and botanical gardens (amazing work from the grounds team), both beaches lovely and relaxing. Great to have free loungers even on public beach. Water crystal clear. Town itself lovely with a good range of eateries along the waterfront.

Mobility issues: the hotel is on a very hilly peninsula and not suitable for those with any mobility issues. The classic rooms are either in the main hotel with a shower over bath which many can't access, or what is called a 'bungalow'. Be aware that this does not mean the same as in UK.. The bungalows seem to be over two levels. You enter on top floor to lounge then have to go down marble steps no handrail to bedroom and bathroom. Various pools either have ladder access or steps but again no handrail. As a result my family member was unable to shower or use any pool. Hotel has lots of steps around and rarely with handrails. They do have lots of golf buggies to ferry people around and this was much needed.

Room for improvement: hotel looks a bit tired in places and is in need of some improvement. Looks like they are doing this but it's a huge site so will take time. I would say current standard feels more 3* at present. Loud music and entertainment from French tui team at classic pool and on main terrace early evenings. Lack of information on booking as to what all inclusive involved. It only includes a la carte restaurant one night per week and when we went to 'seasalt and rosemary' only certain menu items were included which was disappointing. Not that we needed snacks, but didn't seem to be much available just some small rolls, whereas at 5*all Inc you expect a wide range of offerings. Poor signage throughout the whole resort. No clear advertising of entertainment e.g.we missed most of a traditional dancing event.

I would consider returning if I found a cheap enough deal and didn't have anyone with mobility issues with us. But I'd be careful about the room I book.

Date of stay: June 2022
Trip type: Travelled with family
Thank 2clarel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Tatyana Yemelianova, Guest Services / Front Office at Out of the Blue Resort, responded to this reviewResponded 4 weeks ago

Dear 2Clarel,

Thank you for choosing "Out of the Blue Resort" on your recent vacation and for having taken the time to share your experience. It was a pleasure for us to welcome you here. We are very concerned to read about some inconveniences.
Kindly be assured that the issues have been addressed.

We are very happy to know that the service which you experienced from our staff met your expectations; Our staff is one of our best assets and we all work hard to ensure that they have the best working conditions possible. I’m glad they served you well.

All your comments have been taken into consideration and communicated to the head departments. Please be assured that we are taking the necessary steps to ensure the complete satisfaction of our guests.

Looking forward to welcoming you back at "Out of the Blue Resort".

Best regards,

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Reviewed 29 September 2021

The only positive I could write is the location - really amazing. Beautiful views, the area with lots of plants and trees. All the rest - very poor. Food in the restaurant - some dishes looked like being prepared from frozen food. Poor quality of "juices" - tasted like being diluted from concentrates. Cocktails at the bar served in plastic cups with local alcohol and local soft drinks (poured from big PET bottles). For 5-star hotel this service is unacceptable. Despite having all-inclusive option, we have been eating dinners outside at local restaurants, where we could have real greek food. On their website they informed that due to COVID some amenities could be closed, but in reality out of 7 pools only 2 (1 regular and 1 small) were open. And they did not offer any other attractions except for extra paid gaming room. In the offer they claimed you get minibar filled with soft drinks - true BUT to get it you had to go to the bar and ask them for those soft drinks. And then you get 1L PET bottles of local cola and orange carbonated drinks that-surprisingly- did not fit the size of mini-cooler shelves in the room. Overall - would not recommend going there unless they changed their approach and improve service.

Date of stay: July 2021
    • Sleep Quality
    • Cleanliness
    • Service
Thank gedomagala
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 28 September 2021 via mobile

It was the best holiday we ever had as a family thanks to incredibly helpful and fiendly people from the resort and such a beautiful place with amazing plants, flowers, gardens and sea view from the clifs.
We love Crete and Agia Pelagia, which is so calm, quiet and charming village, ideal for families and people who want to relax and stay close to the nature. It is also perfect spot for visiting the other parts of the island by rental car: mountains, archeological sites, sweet villages.
The hotel is located in amazing and breathtaking penisula where you can walk for hours. The bay & beach are safe and ideal for kids. Sea water so clean and calm.
Tatiana, great and proffesional menager, make all our whish come true. All staff was so helpful and friendly that we highly reccomend to stay in the resort. Our two weeks were to less. We will be back!

Room tip: It is not a place for people looking for nightlife, fun with loud musuc and alcohol. It is a peceful, calm place.
Date of stay: September 2021
Trip type: Travelled with family
Thank Teraz Y
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 25 September 2021

We came here last August and liked it so much we decided to book again for September. That was a good decision!

Beautiful resort with stunning views. Staff in the whole hotel is very friendly and helpful. Food is good, fresh and varied : we very much enjoy our meals.

We have a room on the 2nd floor in the main building with a breathtaking view over Agia Pelagia, the sea and the hotel garden. Rooms are cleaned well and every day. Balcony is large.

Private beach is also lovely, there is a nice bar, clean bathrooms and the sea water is crystal clear: bring your snorkel glasses! We also used the gym a lot.

All in all Capsis Out of the Blue is a great venue with a very friendly staff: relaxing and comfortable holidays guaranteed!

Photos: balcony view by day, by night & the private beach.

Date of stay: September 2021
Trip type: Travelled as a couple
Thank Hugo_AmsterdamNL
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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