I would have given this hotel a one star if I could. If you can stay anywhere else please do it. It’s definitely not a five star hotel, not because the room is very dated, not because the grounds look very tired, not because the paint in the pool peels when you touch it but because the inhumane service they provide their guests.
We booked 2 rooms as part of a group package. No where in the website it mentions that this hotel is not accessible to people with disabilities! My father who is in his 60s can walk and very independent but is having hard time with stairs and has disability certification for a fe years. No where in the website they mentioned that they have no elevators!
We were given 2 rooms on a third! Floor up a hill. Again third floor to a handicapped person. I talked to every person I could. Tried for 3 days to get him moved to a lower floor- nothing!
If I could get a refund and leave I would. Please stay away. The staff in this hotel just doesn’t care.More
- Free parking