the location of the hotel is great, close to the village with beautiful views. But with most (75%) of the facilities being closed the hotel is more a sleeping beauty than a gem. There is a lot of overdue maintenance, which does not help the experience you expect from a 5 star hotel. The service level is far from what I would call 5 stars! At the bars which where open, the service level is really bad, employees not being friendly at all expect when they get big tips. most bars close at 11 pm, the staff start to clean up 30 mins prior to closing, which means even slower service than usual, and some times ending up with no ice or some drinks being unavailable. There is some variation in food at the buffet restaurant, but the quality is poor. I expected more fresh veggies from this hotel, who say to grow their own veggies. Also most restaurants where closed. Not shared if and how guests can book in the one and only ‘a la cart’ or Kosher restaurant? The rosemary has a great view, but most of the food is for extra pay (€40 for a steak!!!) and very poor quality of food (to oily, uncooked fish etc). We gave up on the food at the hotel and went to the boulevard, where is a great variation of restaurants. Almyra was the best, with very friendly staff and...the location of the hotel is great, close to the village with beautiful views. But with most (75%) of the facilities being closed the hotel is more a sleeping beauty than a gem.

There is a lot of overdue maintenance, which does not help the experience you expect from a 5 star hotel. The service level is far from what I would call 5 stars!

At the bars which where open, the service level is really bad, employees not being friendly at all expect when they get big tips. most bars close at 11 pm, the staff start to clean up 30 mins prior to closing, which means even slower service than usual, and some times ending up with no ice or some drinks being unavailable.

There is some variation in food at the buffet restaurant, but the quality is poor. I expected more fresh veggies from this hotel, who say to grow their own veggies. Also most restaurants where closed. Not shared if and how guests can book in the one and only ‘a la cart’ or Kosher restaurant? The rosemary has a great view, but most of the food is for extra pay (€40 for a steak!!!) and very poor quality of food (to oily, uncooked fish etc). We gave up on the food at the hotel and went to the boulevard, where is a great variation of restaurants. Almyra was the best, with very friendly staff and the best fresh fish! Don’t forget the cocktails and wines at Almyra!

Gardens are good maintained, rest of the facilities are not clean (such as toilets and showers at beach area). Rooms are cleaned, but not dusted properly and under the bed, dusty and dirty.

Very poor and unfriendly service especially at the reception, one of the gentlemen being rude to guests, others arguing behind the desk while guests waiting . The guest relations lady (Tania) is great and knows her work and does what she can to help guest!
Service at bars and restaurant is really bad, poor and unfriendly even sometimes grumpy staff.

Wellness Closed for most of the services and the one at the beach area did not look very inviting.

Just 2 (of the promised 7!) pools were open. Never (in my two weeks visit) been able to use a sunbed!

As mentioned at the start. Great location but not a 5 star hotel at all!More