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Reviewed 7 September 2018 via mobile

Me and my family arrived at the hotel, a 5 room 11 person party, for a family vacation. We have booked for 1 room closer to the restaurant and lobby for my grandparents and 4 rooms together.
We were told the rooms were next to each other. Well 3 of them were, and the last was an 8 min walk from them, which by the staff is considers as the "next building", what made me walk for 20 min uphill looking for the next building with my room number. The room number have no logic order so room 5025 is 10 min uphill from 5125. Later the corrected to "same section" and argued the time it took me to find it.
They refused to change the room and said they're fully booked even though several websites have shown available rooms.
The service and their response was completely unhelpful and very NOT like what is expected from a "5 star" and i really don't know how is it considered as one.
The beach is beautiful the food is fine, but definitely ruined our whole experience.

Date of stay: September 2018
Trip type: Travelled with family
Thank ataid
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
CapsisResort, Social Media Department at Out of the Blue Resort & Spa, responded to this reviewResponded 19 September 2018

Dear "Atai D",

Thank you for taking the time to write about your stay with us. We are sorry that your experience with us was tainted because the rooms we assigned you were not as close together as you needed. As much as our staff tries to accommodate our guests' needs, rooms are always subject to availability. Your observation on the online availability is not applicable, as the rooms offered there are pre-booked by those websites and must remain available to them. Nevertheless, we are happy that you appreciated the food that we offer, as well as the beach.
We do hope to have the opportunity to improve your experience by welcoming you back in the future

Kind Regards,
ONP
Social Media Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2018 via mobile

We enjoyed our vacation at the hotel very much.
The children's room "‬Minoan Amusement Park‪"‬
was amazing, clean and spacious.
The three instructors were smiling, caring and caring.
The hotel itself is very pampering and of a high standard.
We will be happy to recommend and return to it with pleasure
‪"

Date of stay: August 2018
Trip type: Travelled with family
Thank NaamaB63
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
CapsisResort, Social Media Department at Out of the Blue Resort & Spa, responded to this reviewResponded 18 September 2018

Dear "Naama B",

Thank you for taking the time to write these kind words about our resort.
We are delighted that you enjoyed your vacation with us and that your kids had fun in the Minoan Amusement Club! It's great to hear that you were pampered during your stay and that you were satisfied with our high standards of service.
We certainly look forward to welcome you back in the future.In the meantime, if you are so inclined, please find us on Facebook, Instagram, Pinterest and Twitter for all the latest news and events happening in our resort.

Kind Regards,
ONP
Social Media Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2018

A fantastic resort where we have just enjoyed a fabulous family holiday with incredible hospitality and service from the team. The weather was delightful and made the trip even more lovely but the resort and the multiple pools, two beaches and incredible cuisine made the stay even better. Small but simple touches such as knowing we were arriving late and providing a selection of sandwiches and fruit for our arrival in our room, to the attentive beach bar staff and booking of restaurants for the evenings made it a truly relaxing holiday, The food in all of the restaurants was delicious and amongst some of the best meals we have ever had on vacation, especially the prawns at Seasalt although we could not fault the food on any level, unless portions being too large counts! The back gates took you to another beach and lots of fishing boats, tavernas and shops, a little touristy but nice to wander through. The resort was beautifully landscaped and a perfect place to relax with a book and enjoy the tranquility of Crete by the sea. We had a fantastic holiday in Crete and much of that has to be down to the team who looked after so well - Thank you!

Room tip: Our room was part of the Exclusive Collection on the resort and was very quiet and we slept well - it came with a shared plunge pool too.
Date of stay: August 2018
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank Paulo_Surrey_UK
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
CapsisResort, Social Media Department at Out of the Blue Resort & Spa, responded to this reviewResponded 18 September 2018

Dear "Paulo_Surrey_UK",

Thank you for taking the time to write this lovely review about your recent stay with us! It's great to hear that you had a fantastic holiday in Crete and part of the reason was our team! We are very happy to learn that you found our hospitality incredible and were more than satisfied with the food served in our restaurants. We are also glad that you found the resort beautiful and a perfect place to relax.
We hope to have the opportunity to welcome you again soon. Until then, if you are interested in receiving the latest news and events happening in our resort, please find us on Facebook, Instagram, Pinterest and Twitter.


Kind Regards,
ONP
Social Media Department

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Reviewed 28 August 2018

Our stay at Out of the Blue was truly memorable! The beach was fantastic, clear crisp waters, beautiful sunbeds, a great beach bar and a variety of watersports that all children absolutely loved. There are tons of pools to chose from and many nooks and spots to find your place under the sun.

The food in the entire resort was incredible - the main restaurant was a true feast, with amazing food from every corner of the world. Our favorite was the taverna with a lovely view of the beach but also the italian Safran restaurant. A highlight was also the amazing restaurant Amarnando where we had most of our lunches - fresh salads, fish, sophisticated ceviche, sushi and great options for the kids.

The kids loved the Minoan amusement park and spent almost every morning there with the activities (cooking, adventure hunts, pottery etc). The water slides were also a great attraction for the kids, we couldn't get them out!

The moms loved the spa of course! State of the art treatments and so impressive - the staff took care of us on a personal level during our entire stay.

We were so grateful to all the staff - courteous, helpful, always smiling and willing to go out of their way to help with whatever issue came up. The rooms were spacious, spot clean and the bedding incredible - I had the best sleep of my life on these mattresses! On our last day one of the kids had a birthday - the staff arranged an amazing lunch for all of us on the beach restaurant, with custom traditional greek food, special decoration and an amazing cake - they truly went out of their way to create special memories for all of us. The kids were so excited in the end, they told us they wanted to live permanently in the hotel :-) It was truly a fantastic vacation for the entire family!

Date of stay: August 2018
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
2  Thank 1Luna1975
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
CapsisResort, Social Media Department at Out of the Blue Resort & Spa, responded to this reviewResponded 18 September 2018

Dear "1Luna1975",

Thank you for your kind words describing your stay at our resort.
It makes us very happy to know that you had a memorable stay at our resort and that you enjoyed our cuisine. We are also glad that your children had a great time at the Minoan Amusement Club and that they loved the water sports activities that we offer. It's delightful to hear that you loved our beaches and the facilities and services that we offer there, and also that you enjoyed the treatments provided by our spa. We are also pleased that the children enjoyed the breakfast meal and cake, and hope that you will treasure the memories from your stay with us for years to come. Thank you for your visit and thank you for this lovely review. We hope that we may have the opportunity to welcome you back again in the future, in order to provide you with another great experience that you have come to expect from us.
In the meantime, if you are interested in receiving the latest news and events happening in our resort, please find us on Facebook, Instagram, Pinterest and Twitter.

Kind Regards,
ONP
Social Media Department

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Reviewed 28 August 2018 via mobile

Which was made possible by the whole staff here. They all behaved with such unfailing professionalism, but also a genuine warmth and friendliness, going above and beyond our expectations. We had some dietary requirements for our son that were dealt with efficiently, ensuring us complete peace of mind.
We had a wedding anniversary and our daughters birthday whilst here, so this was a special holiday for us and the staff made sure that each occasion was celebrated. We had the pleasure of meeting the owner on our last day and it was immediately clear where the culture/atmosphere of this resort emanates from. We’ll be coming back as soon as we can.

Date of stay: July 2018
Trip type: Travelled with family
1  Thank Sonia C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
CapsisResort, Social Media Department at Out of the Blue Resort & Spa, responded to this reviewResponded 18 September 2018

Dear "Sonia C",

Thank you for this lovely review of your stay with us! We are very pleased to hear that you had a very relaxing family holiday with us, which was achieved with the professionalism and friendliness of our team. It's great that any worries regarding your son's dietary requirements were cleared efficiently so that you could focus on having a relaxing time during your holidays and We are very happy to have had the opportunity to make you day special for your anniversary and birthday celebrations!
We are looking forward to welcoming you back soon. In the meantime, if you are so inclined, please find us on Facebook, Instagram, Pinterest and Twitter for all the latest news and events happening in our resort.

Kind Regards,
ONP
Social Media Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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