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Reviewed 23 July 2016

I had filtered for what I thought was a hotel with pool, but NO! But it had free wifi and parking. I should have known at the price. The rooms though were clean, although ours stank of smoke. We didn't have breakfast!

Date of stay: July 2016
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank 933Jeni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia M, Réceptionniste at Best Western Hotel Atlantys Zenith Nantes, responded to this reviewResponded 1 August 2016
Google Translation

You reserved 2 rooms in our establishment and were disappointed by your stay because there was no swimming pool. We are surprised and don’t understand because at no time in our descriptions, it’s indicated that the hotel possesses a swimming pool!

Being installed to you, the receptionist asked you if everything was well. You indicated that your room smelt the cigarette.
All our rooms are not - smoker, but unfortunately some people don’t respect and when the window remained open, it’s difficult to detect the smell of tobacco.
In this case our solution is to offer a new room, what our receptionist made, but you refused!

It’s your choice not to have had breakfast, but know that it’s very appreciated for its value, indeed we propose a complete range of products salty and sweetened with in particular home-made products (scrambled eggs, far in prunes, fresh fruit salad, natural yoghurt...) which would have allowed you to enclose your stay on a good grade.

Best regards,
The reception

*****************************
Vous avez réservé 2 chambres dans notre établissement et avez été déçus de votre séjour car il n’y avait pas de piscine. Nous sommes surpris et ne comprenons pas car à aucun moment dans nos descriptifs, il est indiqué que l’hôtel possède une piscine !
Après vous être installés, la réceptionniste vous a demandé si tout allait bien. Vous avez signalé que votre chambre sentait la cigarette.
Toutes nos chambres sont non -fumeur, mais malheureusement certains ne respectent pas et lorsque la fenêtre est restée ouverte, il est difficile de détecter l’odeur de tabac.
Dans ce cas notre solution est de proposer une nouvelle chambre, ce que notre Chef de réception a fait, mais vous avez refusé !

C’est votre choix de ne pas avoir pris le petit déjeuner, mais sachez qu’il est très apprécié pour son rapport qualité prix, en effet nous proposons une gamme complète de produits salés et sucrés avec notamment des produits faits maison (œufs brouillés, far aux pruneaux, salade de fruits frais, yaourt nature…..) qui vous auraient permis de clôturer votre séjour sur une bonne note.

Cordialement,
La réception

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2015

Having booked concert tickets at the Zenith, I looked for a reasonable hotel nearby, this hotel was perfect. You can walk to the venue from here in 5 mins, you can also walk to the large shopping centre and there is a choice of places to eat in the area.
We were welcomed by a lovely lady on reception and were allowed to book into our rooms early.
The rooms were great with a tea and coffee tray, air con, safe and toiletries all included. The bed was comfortable and the room was clean.
Breakfast was good value with plenty to choose from.
The car park is secure at night.

I will use this hotel again later this year when going to another concert

Date of stay: June 2015
  • Trip type: Travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank Sheelagh G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 October 2013

This hotel is situated in a business park, but this is the only drawaback to this hotel everything else was perfect .The hotel was spotless the room(a little small) was spotless the bathroom was nice the beds comfortable excellent wi-fi. and a decent buffet breakfast for a little extra cost.The staff were very friendly and there is a huge shopping centre directly across the road which you can walk to.I would recommend this hotel.

Date of stay: September 2013
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank debar56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2013

We booked two rooms for one night on two occasions in July and August 2013. Rooms were very clean, beds comfortable, breakfast very good, staff friendly and helpful. The rooms are not large, but big enough to be comfortable. The hotel was very quiet, not many guests. Air conditioning in one room was a bit noisy, but you can adjust it and turn it off. The outer gate is closed at night, if you are going to use your car, worth checking you know how to open the gate with your room card, it wasn't obvious!

Date of stay: July 2013
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Mr0rdinary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2012

I stayed here in November 2012 on a business trip.

The hotel itself is basic enough, with rooms on the smallish side.

The rooms are spotless though, comfortable beds, nice bathroom with good quality wi-fi.

There is a small supplement for breakfast, which is a continental style buffet with a decent selection.

The location is excellent - there is a very large shopping centre across the road and lots of restaurants nearby.

The staff throughout could not be friendlier or more efficient. They really go out of their way to do as much as possible for you.

I would recommend to any business traveller staying in Saint-Herblain, there are higher standard (and price) hotels in Nantes, but traffic is bad in the evening and you won't be dissapointed with the Atlantys.

Date of stay: November 2012
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Niall C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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