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“Please don't spoil your holiday by booking this hotel!”
2 of 5 bubbles Review of Rahi Plaza Hotel

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Rahi Plaza Hotel
Ranked #41 of 49 Hotels in Mahabaleshwar
Mumbai, India
2 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Please don't spoil your holiday by booking this hotel!”
2 of 5 bubbles Reviewed 12 January 2012

Had been to this hotel with my husband in February 2011. We had to stay in this hotel for 2N & 3Ds as we had already paid online in a package deal. This was our biggest mistake which we will always regret. Almost all the rooms are shabby and the bathrooms are TERRIBLE......kindly never pay in advance & always visit the place first and then decide. Even if they offer it for free its not worth staying. The food was average though.

Room Tip: Please avoid this Hotel at all costs!
See more room tips
  • Stayed February 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank shru_ti123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RahiHotels, Guest Relations Manager at Rahi Plaza Hotel, responded to this review, 1 week ago
Dear Shruti,

Greetings From Rahi Plaza Hotel!

We appreciate your posting this candid feedback for our benefit and pointing out certain drawbacks in our operations for us to learn from.

I sincerely apologize to you for the discomfort you have had to endure as a result of our being unable to deliver some of the basics and thereby not living up to your expectations. Critical feedback is an extremely motivating force for the hospitality business and since we are in the process of rebuilding our team, it will help us to focus and put in more efforts to train the team .

We deserve another chance and I am confident that you will notice many positive changes during your future visits to our hotel.

Kind Regards,
Team Rahi Plaza.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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23 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
Navi Mumbai, India
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 22 March 2011

Hotel Rahi Plaza is one of the Best Hotel in Mahabaleshwar... Features of Rahi Plaza...

SERVICE :- When we are on a vacation, we want everything to be just Perfect... Service provided in Rahi Plaza is Awesome... Everyone including the Manager's are well behaved... When we arrived, they sent a Bell Boy to carry our Luggage till the Room and the vehicle was safely parked by them...

LOCATION :- The Hotel is situated just near the Market and NOT in the market hence, the vehicle can be driven till the Hotel... Many Hotels are in the Market and people have to Park the vehicles far away from the hotel... but its not the case in Rahi Plaza...

ROOMS :- Rooms are very clean and all the rooms have well maintained Bathtubs... The rooms are not at all smelly at all and the staff cleans them if you want them to...

FOOD :- Just Awesome and yummy... Normally in Mahabaleshwar you get a Package which includes food and the room charge... All the hotels have selected menu (which ofcourse is not of your choice) which you have to eat no matter what... However, in Rahi Plaza, we can order anything we want from the Menu Card and what you want to eat NO FIXED MENU...
PAV BHAJI IS HIGHLY RECOMMENDED...

Apart from the above mentioned it is the General Manager of the Hotel (Mr. Shetty) who is really warm and also suggested the places we should see and also helped us with the way to Reach those Places...

RAHI PLAZA IS AN AWESOME PLACE TO STAY AND WILL ALWAYS RECOMMEND EVERYONE READING THIS REVIEW TO STAY IN THIS HOTEL AS I WILL STAY IN RAHI PLAZA WHEN I VISIT MAHABALESHWAR...

  • Stayed March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank shrikantpatki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RahiHotels, Guest Relations Manager at Rahi Plaza Hotel, responded to this review, 1 week ago
Dear Mr. Pratik,

Thank you for choosing to stay with Rahi Plaza Hotel , Mahabaleshwar and for sharing your appreciation with us.

It is heartening to note your kind compliments on the hotel, its facilities and we are glad you were able to enjoy a generous service experience during your stay with us. Your appreciation for the kind and diligent service offered by our staff has been passed on to the team. Your kind words will encourage them to achieve greater heights of excellence.

We look forward to welcome you.
Kind Regards,
Team Rahi Plaza.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai
2 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed 27 September 2010

This is not a Hotel but a Horror Show!!! We had booked online for a 4 night stay & got badly stuck as we had paid in advance.

1) The entrance reminds you of a Rs.200 per night lodge which has not been cleaned in decades. The staircase & narrow alleyways to your rooms are dirty & walls are full of black filth. Even the room doors are in same pathetic condition.

2) Inside the room, the condition is even more pathetic. Dirty walls with black stains all over & bedsheets, pillows & quilt were in an equally bad state, smelly & full of stains. After a 10 hour journey my wife refused to even sit on the bed. Bathtubs in bathroom were broken. We checked atleast 5-6 different rooms but room condition was same everywhere.

3) No buzzer/phone to call room service. No towels/napkins provided & also no doormats outside bathrooms.

4) We changed to their sister concern Hotel Rahi. Even here the room condition was exactly the same as Rahi Plaza, the only difference being the staircase & lobby were cleaned regularly.

5) Hotel Rahi has a buzzer but nobody attends to you when you ring the bell. You have to walk down to reception yourself if you need sumthing.

6) The entire hotel is covered in plastic sheets so there are no windows open for fresh air. The generator didnot function & there was no electricity for 5-6 hours on two days but the management did not care to even call an electrician. They say its off season.

7) Again no doormats or towels provided. Soap is also provided on demand. Condition of bedsheets, pillows & blankets remind you of a Dharamshala: unclean, smelly & filthy.

8) Hot water is available from 7.30-8.00/8.15 am only. For someone on a holiday instead of relaxing you are woken up with a loud bang on your door at 7.30am stating please have your bath before hot water gets over.

9) I was stuck because I had booked for 4 nights & paid in advance the entire amount. Please guys genuine request to all who think of going to this Hotel: DONOT book or pay in advance.

10) The only saving grace in this stay was the Good food provided by their restaurant Shiv Sagar & the helpful & cooperative nature of the entire staff. They were really willing to Help but couldnt do much due to policies or bad management.

11) Sincere advice for people going to Mahabaleshwar: Do not get carried away by Photos of Hotels/Hotel Rooms Online. Keep a little extra budget & choose only the reputed hotels like Rajesh/Dreamland/Panorama etc. to avoid disappointment. Avoid small hotels in market area at alll costs.

  • Stayed September 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank chiraggandhi77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RahiHotels, Guest Relations Manager at Rahi Plaza Hotel, responded to this review, 1 week ago
Dear Mr Chirag,

Greetings From Rahi Plaza Hotel!

Your comments have highlighted a cause of concern for us .I sincerely apologize to you for the discomfort you have had to endure as a result of our being unable to deliver some of the basics and thereby not living up to your expectations. Critical feedback is an extremely motivating force for the hospitality business and since we are in the process of rebuilding our team, it will help us to focus and put in more efforts to train the team .

We deserve another chance and I am confident that you will notice many positive changes during your future visits to our hotel.

Kind Regards,
Team Rahi Plaza.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Rahi Plaza Hotel

Property: Rahi Plaza Hotel
Address: Opp.S.T Stand Main Road, Mahabaleshwar, India
Region: India > Maharashtra > Mahabaleshwar
Amenities:
Free Breakfast Restaurant Room Service
Hotel Style:
Ranked #41 of 49 Hotels in Mahabaleshwar
Price range (per night): ₹ 1,998 - ₹ 26,743
Hotel Class:2 star — Rahi Plaza Hotel 2*
Number of rooms: 16
Official Description (provided by the hotel):
Known as 'The Queen of Maharashtra' because of its beautiful nature, Mahabaleshwar is just 4 hours away from Mumbai. It is the closest heaven for those who need a change from the polluted and congested cities. Take a break from your daily monotonous routine and enjoy the splendiferous view of valleys and lakes. And don't forget strawberries, the pride of Mahabaleshwar. Every season provides a different but memorable experience. Situated in the Main market, Rahi Plaza provides a wonderful experience. Equipped with bath tubs and uniquely designed rooms, Rahi Plaza provides a beautiful experience. Go Shop in the market; feel the nature and enjoy a scrumptious meal in the famous Rahi Shivsagar restaurant. ... more   less 
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Also Known As:
Rahi Plaza Hotel Mahabaleshwar

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