We have just returned from the Riverside Guest House which is in a lovely location on the banks of a river not far from restaurants and shops in Baga.
There is a pretty garden restaurant with a swimming pool and an indoor restaurant that is fairly basic but the food is very good.
The staff were friendly and helpful. The managers were O.K. but
not very helpful when it came to resolving issues that we had.
We were allocated a downstairs room that was pretty grim and badly in need of refurbishment. We feel that it fell below the basic standard that we expected. It was dirty, the pillows were disgusting, there was a lot of mould on the bathroom walls and ceiling,the toilet looked as though it was about to fall apart and the showerhead was so clogged up with I dont know what that it was hard work trying to have a shower. We couldnt even see out of the windows because they were frosted glass, it was a most unpleasant room altogether.
Worst of all though was that the room was extremely damp as were the beds, they were so bad we had to buy some towels to put on before getting into bed.Our clothes were also damp and nothing ever dried. I had to put my swimsuits back on wet.
I think the reason for all this damp was lack of ventilation in the bathroom and the close proximity to the river because the tablecloths on the tables next to the river were wet all the time.
Even our books and magazines had a film of condensation on them.
We asked to be moved to an upstairs room but none were available. We spoke to guests who were in rooms upstairs and they said they were quite nice and dry.
One other couple in a downstairs room had the same problems as us.
I reported all this to our Rep who made out a complaint form. He then told us that the manageress refused to sign the complaint form. He said that she never acnowledges them!
Anyway we decided to grin and bear it,( we really didnt have much choice ) and take it up with our tour operator.
There is just one other thing I feel that should be made known is the issue of the safety deposit boxes.
We were asked if we wanted one which of course we did. It was 500rps for two weeks, reasonable we thought. Then a large envelope appeared, we were asked to put our documents etc in
it. Our room number was written on it and staples put in. They do not have individual boxes like they do in other places where you have the key. I wasnt happy about this but I have to stay I felt instinctively that the manageress would be trustworthy. I am sure she was but we had no way of knowing if anyone else had access to the envelopes or where they were kept.
The manageress said she would need to take a photocopy of my passport which they needed for the purpose of changing money.She said she would do it the next day. I went to reception the next day to give her my passport only to find that she had already taken and put it back.
I didnt think she would go into the envelope when I wasnt there and take out my passport from my wallet which contained money and credit cards and personal items. I thought she would have asked me to take it out. I mentioned this to the rep and he said that they shouldnt do that and he would take it up with her.
We wont be staying there again, its such a shame as it could be a lovely place to stay if they listened to complaints and did something about them.
- Official Description (provided by the hotel):
- Riverside Guest House with 24 rooms on two floors, situated on the banks of Baga river, 400 mts from Baga Beach, 50 K.M from Airport, 15 K.M from Panaji, 55 K.M from Margao Railway Station. Reception offers money exchange, doctor on call, travel assistance and safe deposit lockers. Rooms are twin or double bedded, partly air-conditioned, ceiling fan, balcony or terrace, shower, WC, hot and cold water. Restaurant & Bar serves multi-cuisine, Goan, Continental, Chinese & Indian. Swimming pool with sun beds and umbrellas. ... more less
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- Also Known As:
- Riverside Guest House Hotel Baga
- Riverside Hotel Baga
- Hotel Riverside Goa/Baga