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All reviews csm road baga beach cleaned every day reception staff fantastic holiday excellent location bars and restaurants curries private beach week stay indian food north goa nice pool rooms are big visited goa off season titos lane
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Reviewed 14 February 2018

We were greeted by the most friendly reception staff and offered a complimentary drink.
We checked in which was dealt with very professionally and allocated our room which was on the main strip to the beach.
A lovely room, twin beds and a sofa bed, a large bathroom, tea and coffee making facilities and spotlessly clean.
The sheets were changed regularly, towels daily, bottled water provided and the room kept spotless by the 2 room boys.
The breakfast in the hotel was very good. A buffet with english and indian food and also the egg chef, with a freshly cooked omelette or friend eggs. Other eggs were available to order. The waiting staff very friendly and polite. Wi fi available in the restaurant ares.
We ate in the hotel on the nights of the Karaoke, good food and very large portions.
The entertainment was excellent and the bar staff great.
Highly recommend this hotel, we have booked for next year.

Room Tip: Rooms down the main walk to the beach are the quietest
  • Stayed: January 2018, travelled as a couple
    • Value
    • Rooms
    • Service
3  Thank Trish H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSMGoa, General Manager at Colonia Santa Maria, responded to this reviewResponded 15 February 2018

Dear Trish, we are honoured that you have already booked your next year’s holiday with us as a mark of your satisfaction with your stay this year. Colonia Santa Maria , Four Star heritage resort was designed by late Mr. Lucio Miranda, Goa’s well know Architect. It is the motto of the resort that our guests must feel fully relaxed and rejuvenated with their holiday at CSM. Also glad that you enjoyed the entertainment and food in our multi cuisine restaurant.
We look forward to receiving you again and assure you of our very best services,

Sanjay Kalungatker
General Manager

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Reviewed 13 February 2018 via mobile

We stayed here for our first visit to Goa, what a lovely hotel. Staff were so friendly and welcoming . It may only be rated a 3* hotel but it was spotlessly clean, great rooms. We were only bed and breakfast, but restaurant was open for lunch and evening serving lovely food and not expensive. Right on beach nice small swimming pool. We've already booked to go back

Stayed: February 2018, travelled as a couple
2  Thank Oz59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSMGoa, General Manager at Colonia Santa Maria, responded to this reviewResponded 15 February 2018

Dear Sir, it is so,pleasing and gratifying for the Team CSM that on your first visit you chose Colonia
Santa Maria, a heritage FOUR STAR resort on the Baga beach for your holiday. It used be three star until couple of years ago, but we continue to upgrade our facilities and room comfort. It is also very pleasing for our chefs to read your comments about our multi cuisine restaurant and that you enjoyed your meals there. We are so honoured that you boooked your next year’s holiday with us.
Assuring you of our very best services,

Sanjay Kalungatker
General Manager

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Reviewed 12 February 2018

Went to visit friends at the hotel .1st we were told we couldn't look at our friends room.
Not to worry we ordered drinks around the pool it was very quiet lots of empty sun beds.
After having a few drinks we dicided to have a dip in the pool there was no one in.
When we came to leave the hotel we were stopped by staff who said we had to pay 600 Rupees each for visiting the hotel and using the pool .
We were shocked by this and said why were we not told when we went into the hotel.
They were happy for us to spend money in drinks.
We asked to speak to the manager after a little while the girl on the reception desk came back and said we don't have to pay this time be next time we do.
Our friends had a two weeks stay at the hotel and had bought drinks and meals each day . They will not be returning .

Stayed: January 2018, travelled as a couple
1  Thank Sharon T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSMGoa, General Manager at Colonia Santa Maria, responded to this reviewResponded 14 February 2018

Dear Sharon, it is the firm policy of the hotel like most other hotels not to permit visitors of the guests into the rooms. The visitors of the guests can be entertained by them in the lounge of the hotel or the restaurant bar as may be desired by them. As a special case you were allowed to accompany your resident guest friends to the pool side. That certainly did not mean that you could swim there. There is a charge for non guests who wish to use the pool. Whatever amount you paid for food or drinks is like any other visitor to the restaurant or bar who pay for what they consume. The reception ladies rightly asked you to pay for using the swimming pool & facilities, but when I found that you had not been told of this earlier when you went to the swimming pool area and used the facilities, I waived the charge. Thus there was no Money Scam.

Sanjay Kalungatker
General Manager

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Reviewed 8 February 2018

We have been to Goa on numerous occasions, but this hotel is by far one of the very best. The room was large, airy and exceptionally clean, with air conditioning and three ceiling fans. The bed was larger than kingsize, really comfy with beautiful white cotten sheets. The bed was freshened up daily and the towels changed. It was a delight to us to find an old friend Ramesh now working at this hotel, he is definitely an asset to CSM. We ate in the restaurant and by the small pool on occasions and even had room service one evening on our patio area. The food served was lovely and always served by courteous happy waiters. The restaurant bar staff were a delight and my husband spent many happy moments watching cricket and getting some really helpful holiday information from them, especially Pralhad, Nishant and Robert. The reception team acted promptly to any requests we had, were professional at all times, and made us smile daily. I can only summerise that the hotel is one of the best, the location is excellent and the staff really make you feel special. And we only returned from CSM wednesday 7th, and have already booked for our trip back next year.

  • Stayed: January 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
5  Thank lesleymhughes_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSMGoa, General Manager at Colonia Santa Maria, responded to this reviewResponded 10 February 2018

Dear Lesley, Team CSM is gratified on reading your great review and that you enjoyed your stay at Colonia Santa Maria, Four Star heritage resort on the Baga beach. It is the motto of the resort that our guests must feel fully relaxed , rejuvenated and enjoy their holiday with us. We look forward to serving you again next year.
Assuring you of our best services

Sanjay Kalungatker
General Manager

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Reviewed 5 February 2018

Bathroom needed desperate upgrading but good location. Room was not ready for us when we arrived at 3/4am. Waiters and cleaning staff were excellent and worked so hard to make our stay good. Swimming pools were kept really clean and again the pool staff were brilliant.

Room Tip: Rooms nearer the sea were much cleaner and had been upgraded to a decent standard.
  • Stayed: January 2018, travelled with family
    • Value
    • Rooms
    • Service
Thank loopylinz50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSMGoa, General Manager at Colonia Santa Maria, responded to this reviewResponded 8 February 2018

Dear Sir, it was a pleasure to have you stay at Colonia Santa Maria Four Star heritage resort on Baga beach. The check in time at the hotel is 1300hrs. For guests arriving around mid night or at hours when you did, they need to book the room for the night so that it is kept vacant and ready. This is a normal practise in the hotel industry. Nevertheless the staff at that hour got the room ready for you. If you had any other issue, you would have been welcome to let me know and surely we in the management would have done our best to ensure that your problem was resolved.
Regards
Sanjay Kalungatker
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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