We have just returned from three weeks at this hotel. Unfortunately it was the beginning of the season and we found the staff to be extremely surly and unhelpful. The rooms smelt of damp, were not particularly clean and there were terrible problems with the lack of hot water and a lot of power cuts. We go to Goa every year and have done so for the last 15 years or so and this was the worst experience I have ever had.
A lot of the problems are that the hotel is a mixture of private holiday/residential homes and then tourists and these DO NOT mix well at all. Residents got annoyed at children using the pool and any subsequent noise!!! A lot of private parties were held for the residents in the hotel grounds and the staff catered to these people as opposed to the tourists. In the restaurant, no facilities (ie mosquito burners etc) were supplied unlike any other hotels we have stayed in. The food itself was edible but again, we have eaten at much better places for a lot cheaper prices.
Despite the residents, the hotel itself would be nice if it only catered for tourists as the staff are not concerned with tourists, only the residents. The hotel is quite a way out in Arpora, but there is a hotel bus service to take you into main Calungute. The swimming pool, although nice and warm, had quite a number of tiles missing and the sunbeds/parasols were very few and far between and were not cleaned.
We will, of course, be going back to Goa but will definitely NOT stay at this hotel.
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- Also Known As:
- Resort Lagoa Azul Hotel Baga
- Lagoa Azul Goa
- Lagoa Azul Hotel Goa
- Lagoa Azul Resort
- Resort Lagoa Azul Goa/Baga