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Reviewed 15 October 2017 via mobile

Stayed here for a wedding. Leanne & the guys were absolutely fab. Theses guys couldn't do enough. We arrived needing too get ready earlier than check in for a friends wedding. They got a room ready for us. The rooms a very clean & a good hearty breakfast too get u on ur way. Would definitely stay here again.

Stayed: October 2017, travelled as a couple
1  Thank chattydee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diane M, Front Office Manager at Holiday Inn Express Antrim M2, JCT.1, responded to this reviewResponded 20 October 2017

Thank you for taking the time to write a review

I was delighted to read that you enjoyed your stay with us, especially that you enjoyed our breakfast and that we were able to have your room ready for you. It was a pleasure to meet you and your husband.


We look forward to welcoming you back to stay with us in the near future

Kind Regards
Leeann
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2017 via mobile

This was a good option for the price. The room is are big and there was plenty of room for us, the case, pram and the travel cot we needed.

Breakfast was pretty good, although plates were small, but as it's buffet anyway, it doesn't really make too much difference. I guess they're trying to steer you to having a bap, rather than a full fry up. The sausages tasted a bit weird but were ok. We were there over the weekend and it was really quiet at breakfast. Plenty of seats although they only had one high chair and although only one other table was there when we went down they needed the high chair too so I had to balance the baby on my knee until the other family had finished.

The room was clean when we arrived but they didn't change the mugs after we used them on the first day and I noticed stains on the towels.

The location was great for us as we had a hire car and were exploring the North coast as well as Belfast.

Staff all very friendly.

A decent hotel and was much cheaper than many other options so I was fairly happy with it.

Stayed: October 2017, travelled with family
Thank HannahMumbai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diane M, Front Office Manager at Holiday Inn Express Antrim M2, JCT.1, responded to this reviewResponded 14 October 2017

Thank you for taking the time to write a review

I was pleased to read that your stay with us was a positive one, especially that you found our team to be so friendly. We value each and e very form of feedback from each of our guests and we value yours. We will continually strive to improve on what matters most to you, and coach our team to make things better for you. It was a pleasure to have you stay with us


I look forward to welcoming you back to stay with us in the near future

Kind Regards
Leeann
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2017

The holiday Inn Express in Antrim has been our hotel of choice in the past, if flying from Belfast airport or going to the Stena Line ferry port. This time, however, we were unhappy with this hotel. We were unhappy with the room. The first one on the ground floor had a broken window and we felt would be a security issue. The second room offered was on the second floor, and there too, again were maintenance issues. The kettle was very stained, as if someone had brewed coffee in it, we asked housekeeping to exchange it, and it was done but did take about 30 minutes. The plumbing in this hotel has problems. The water from the tap was warm or warm, it was impossible to get cold water. The shower looked great but the pressure was not great. The staff were a little rushed and very few staff, were on duty. All in all, a very expensive night at £81 and that was at reward rates. Not great value for money, even if breakfast was included. The breakfast was self service and buffet. Machine teas and coffee. Not sure we would return.

Room Tip: not the ground floor.
  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank denc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diane M, Front Office Manager at Holiday Inn Express Antrim M2, JCT.1, responded to this reviewResponded 14 October 2017

Thank you for taking the time to write a review

I was saddened to read that your stay with us was not as expected, We value each and every form of feedback from each of our guests and we value yours. We will continually strive to improve on what matters most to you our valued guest.

I hope that we can welcome you back to stay with us in the future

Kind Regards
Leeann
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2017

Having toured a bit in northern Ireland this was our last stop before our flight home, we booked it due to it being relatively close to Belfast airport, out of the hotels we stayed in , one 4* and also the causeway hotel this was our favourite ( and by far the cheapest ) it was clean modern and the staff were very helpful and friendly, we both wished we stayed there instead of the 4* in Belfast we stayed in. we had an early flight and found that breakfast was ready so we managed to have coffee and toast etc before leaving. we would stay here again, well done to all the staff

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank soulfixins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diane M, Front Office Manager at Holiday Inn Express Antrim M2, JCT.1, responded to this reviewResponded 5 October 2017

Thank you for taking the time to write a review

I was delighted to read that you enjoyed your stay with us, especially that you found our team to be so helpful. It was a pleasure to have you stay with us


I look forward to welcoming you back to stay with us in the near future

Kind Regards
Leeann
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2017 via mobile

I was at The holiday inn express Antrim today and yesterday at training with the Alzheimer's Society and felt I needed to mention the lovely staff who were polite, pleasant and very helpful on both days especially Leann

Stayed: September 2017, travelled on business
1  Thank Josephinedevlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diane M, Front Office Manager at Holiday Inn Express Antrim M2, JCT.1, responded to this reviewResponded 30 September 2017

Thank you for taking the time to write a review

I was delighted to read that your time spent in the Hotel was a positive one, especially that you found our team helpful ad polite. It was a pleasure to meet you


I hope to welcome you back here in the near future

Kind Regards
Leeann
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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