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“First staycation - Great Area and Property”
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Review of Beeches 1

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Average
5 reviews
Rear exterior
Front exterior
Longe
Superb kitchen
Lounge Diner
Front Exterior
Rear garden
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Overview
Holiday Rental House -
6 Bedrooms, 2 Bathrooms, Sleeps 8
Broadstairs, Isle of Thanet, Kent, England

Reviews from our community

Average - based on 5 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
James S
Winchester, United Kingdom
1 review
“First staycation - Great Area and Property”
Reviewed 30 July 2015 for a stay in July 2015

As a child the Isle of Thanet was where my parents used to take me for our holidays. As a parent myself now, I thought that I should show my kids the delights of an English summer holiday.
I found this property directly through the landlord’s website (beechesholidaylets.co.uk). We needed a big place (5+ bedrooms) as we were taking the children and the grandparents.
On arrival, I was very pleasantly surprised with the area and the house. The road that the property was situated on was quiet but with a well-stocked supermarket nearby. As for the place itself, it was very clean and tidy. The kitchen was up to date and well equipped for the nights that we decided to cook at ‘home’ and there was a good sized lounge/diner just off it. This was great as it meant that we could get dinner ready and still talk with the kids and grandparents.
In addition to the kitchen there was a shingled rear garden, that was not overlooked with a barbeque. This was a great way to spend some family time in the evenings especially after a day on one of the beautiful local beaches.
The bedrooms were a good size with very comfortable beds. If I had one criticism, it would be that the rooms felt a little Spartan as there are no pictures on the walls.
Overall, I can wholeheartedly recommend the Isle of Thanet as a holiday destination and this house as a place to stay. There were plenty of places to visit and a large number of walks and beaches. As for the property, we found it spacious, well equipped and, crucially with children, safe. We would happily staycation here again.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Plenty of space with the extended family.
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
14 Sep 2015
Thank you. We hope to see you again soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vimaldeep...
Noida, India
1 review
“Very bad experience”
Reviewed 2 September 2013 for a stay in August 2013

Very unprofessional
No direct contact to owner of property
Call center never pick up after office hours or on holidays so if any trouble in apartment you are of your own
No cleaning of apartment in our 2 weeks of stay
No cloth dryer so if it rains and you are staying long you have to end up wearing dirty cloths or wet cloths which you cannot dry
Used same towels for 2 weeks no one checked or inquired on your where and how about
Most of the lights are not working in corridor when complained just put one lamp in corridor
Manger said electrician will come fix but no one came and we stayed in dark corridors for 2 weeks

Will not recommend to anyone of any property of this owner

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Nothing
Liked least: Everything
Travelling group: Friends
Your age range 35-49
Would you recommend this hotel to a friend?   No.
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
13 Sep 2013
We are very sorry to hear that your stay was not to our usual high standard and did not meet your expectations.

We do provide a clothesline and basket with pegs in order for guests to dry clothes. During the period of your stay the weather was generally very fine. We have not previously had feedback from our guests that indoor clothes lines would be helpful, but we will certainly consider this for the future.

Our out of hours answer machine provides a telephone number for customers to contact us out of hours for an urgent or emergency response. We have looked at our records and this was not used. We use a call centre to administrate calls Mon-Fri as our staff may be out of the office or at one of our properties. We have looked at our correspondence and we did respond to your messages by email if appropriate.

The hallway lights, Our Maintenance Manager and electrician did attend the property to see if it would be possible to resolve the issue immediately. You was not in at the time. Unfortunately, it was necessary to order parts and we were not able to complete the work during your stay. We did deliver a lamp for use in the hallway.

Usually we would schedule our cleaning team to attend the property after the first week of your stay. We apologise that this visit was not scheduled - we will examine our processes to ensure that this does not happen again.

Looking back at the records we did have a problem with PayPal quarantining your payment whilst they contacted the registered owner of the account used. We confirmed at the time that this was not within our control. PayPal required a response by the owner of the account you used, which was not forth coming, PayPal advised us the payment had a high possibility that it was fraudulent and to leave it with the customer to resolve. This was not a good start to your holiday experience with us and looking back could have been handled a lot better by PayPal, who rightly or wrongly went into a defensive mode.

The property you stayed in was Maples 1 and not Beeches 1.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Rochester, New York
Reviewed 30 August 2013 for a stay in August 2013

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Quiet location, free wifi
Liked least: Coin-op dryer that didn't work
Travelling group: Teenagers
Would you recommend this hotel to a friend?   No.
Recommended for:
Friends getaway People with disabilities
Older travelers Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
31 Aug 2013
Thanks for the feedback. This is the first we have heard of problems with bed sheets being old. We use a commercial laundry company to clean them and will review our processes. The carpets in the hallway, landing and front room were replaced in June 2012. There is a carpet in the down stairs bedroom which is being replaced in September 2013, the damage looks to be from a hair dryer from a previous guest. We have can not find any faults with the dryer. Unfortunately we had not had feedback on this being faulty during your stay; there is a clothes line in the garden. We do not provide laundry soap, however toilet roll is provided and we have a full stock room, the cleaners confirmed toilet roll is always refreshed, we will monitor this carefully and apologise for any problem this has caused. The furniture is of basic standard but is functional and clean, our other properties such as Maples 1, Willow 1 and Hawthorns 1 have a new higher standard of furniture. The pay phone is mainly used for incoming calls by our guests; we have the telephone line for the high speed broadband and thought it would help our guests by providing this facility. We generally get good feedback on this property, but following this review have re-inspected it. The dinning room table will be French polished; we will also replace the damaged couch covers in September 2013. The property has been very busy during July and August which has resulted in high ware & tear. We will get this resolved.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 17 September 2012 for a stay in August 2012

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
Large groups People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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