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All reviews swimming pool large room lovely pool town centre hotel is excellent hotel is located hotel pool nice breakfast perfect location quiet area comfortable rooms buffet breakfast air con lake garda three nights good size roof terrace
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Reviewed 27 May 2015

A relatively small hotel with the most friendly and helpful personnel. Good location near the lake, nice clean pool, good breakfast, but the real highlight of this hotel are the people who work there. We received exceptionally good advise on what to visit and suggestions about some unique places we had no idea about.

Date of stay: July 2014
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank irenapas2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelpuccini, Proprietario at Hotel Puccini, responded to this reviewResponded 28 May 2015

Dear Irenapas2,
Thank you for your comment. It's a pleasure for us to give all information to our guests in order to make their holiday unforgettable. We hope to see you again in our hotel.
Ciao

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2015

We arrived kate and or baggage had only partly arrived. The desk found the lggage and helped it to get to the Puccini by the time we got back from dinner.

There is no particular view from the hotel. The rooms are large with big windows.

Room tip: The layout is a bit odd but the staff is good and breakfast was great
Date of stay: May 2015
  • Trip type: Travelled with friends
    • Value
    • Rooms
    • Service
Thank VG109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2015

We stayed at this hotel the week after easter vacation and this for 4 nights.
We arrived without a plan, but Piero at the reception gave us great advice on the must sees of the Lake Garda.

The room was very spacious, and look exactly like on the pictures shown. The room was very clean and every day cleaned up. The hotel has a very convenient parking on the back and lays at 10 minute walk from the town center. For us, this was perfect since we don't like the business of the streets.

The breakfast was good, and this in contradiction to what we read before in the reviews.
Bread, yoghurts, eggs, cereals, fresh fruits, etc..

During our stay, the hotel was quiet and the windows hold back a lot of noise from the camping which is situated behind the hotel.

The swimming pool was available but a bit cold at this time of year.

Room tip: We got a room on the back of the hotel, being away from the street.
Date of stay: April 2015
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank SofieVT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelpuccini, Proprietario at Hotel Puccini, responded to this reviewResponded 20 April 2015

Dear Sofie,
Thank you for your great review. We do always our best to make magic, the stay of our guests. We hope to see you soon back. Ciao

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Reviewed 13 January 2015

Probably, if you don't need anything and you speak italian, you should be ok. Mind the cheap food and the access to the poll as you can see on other review.

We had problem with our reservation and they did not budge.
The front desk has an attitude and the owners do not want to speak unless you speak italian, this is just crazy.

They sure don't know what service is and want to make as much money as possible from you, that's not what I am looking for in hotel.

Date of stay: August 2014
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
4  Thank franck_vil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelpuccini, Responsabile reception at Hotel Puccini, responded to this reviewResponded 15 February 2015

Dear Sir,
I suppose you are very angry with us because you have made a reservation on a touristic portal (several months before arrival date) and then you did not show on the date of arrival without informing the hotel or cancelling the reservation.
You appeared only some days after because our reception was sending to you several mails. This happened in the month of August that is top season for us.
For this reason on the base of the terms and conditions that you have accepted on the portal and the applicable low you have been charged with a penalty. Sorry for you.
You spoke in your own language (French) with our staff that can speak all main European languages, and have been so insistent that for exhaustion our management reimbursed the penalty partially. Even if you accepted the money back it looks you were note satisfied. Your review is not honest because you have never stayed in our hotel you have never tried our cheap food (we do not have a restaurant in hotel) and have never used our pool. Please belive that we could not make more than we did.

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Reviewed 14 September 2014

I recently stayed at this hotel for one night. It was part of a package tour so we were not involved in the booking. I did not read the reviews below until after we left. The hotel's response to legitimate concerns of other travelers' reviews confirm my own experience. If you want a hotel with an attitude, this is the one for you! I was surprised at the plaques on their wall bragging about recommendations from Trip Advisor.

Date of stay: September 2014
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Bob U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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