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“Relaxing stay”

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Sentido Ixian Grand
Ranked #19 of 126 Hotels in Rhodes Town
Certificate of Excellence
Reviewed 25 October 2017

Rooms were great, staff were very attentive, we had an all inclusive deal, service was great rooms were really beautiful, great bed bathroom and jacussi bath on the balcony, what luxury.
Only down side sometimes the buffet food wasn't as hot as we would have liked it, no complaints about the choices, but sometimes is wasn't quite right.
Having said all that would go back tomorrow.

Room Tip: We just booked all inclusive, the beal didn't specify rooms but all the rooms seemed to have dec...
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  • Stayed: October 2017, travelled as a couple
    • Value
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    • Service
1  Thank jay g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4 - 8 of 1,598 reviews

Reviewed 25 October 2017

we said we would not return here as last time we stayed the restaurant manager was a nightmare.
however we decided to give it another try and booked a suite with a private pool,for some unknown reason we did not face the sun so had to move sun beds around to the front of the pool and as the water was freezing had to impose on the neighbours to get around to the front.
we were advised the sun does not get around this time of year also at the beginning of the year,so why sell these rooms?
i travelled with my son and it is happening more and more in europe where two beds cannot be supplied so one person has to sleep on a sofa ,not good when you pay well over a thousand pounds for a week.
the restaurant for these rooms was not cleaned properly we did point this out also breakfast was not topped up and not much selection.
we used the main restaurant which was very good and managed by staff that knew what they were doing.
now the worse bit of all we had a jacuzzi bath, on our last day it poured out brown silt and the jets poured out pieces of black scum.
clearly not cleaned or sterilised.
on a meeting with the reservations manager we were told you had a chance to move rooms but didnt want to!!!
i do not go on holiday to have to pack my belongings up mid stay because of no fault of my own.
i was also advised i would receive an email explaining what the hotel could offer me but i am still waiting and my holiday began on the 8th of october.
this hotel needs a refurb and the baths need to be taken out there was a lot of mould
not what i would expect of a hotel with this star rating.

  • Stayed: October 2017, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank sdney2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 October 2017

Me and my spouse booked a 7 days Deluxe room with an "All-inclusive" option . The hotel "offered 3 restaurants (Main, outside and "a la carte") to choose from, 2 outside pools and an indoor one, Soundproof Rooms...".

Restaurants:
Well, as for the a la carte... unless you booked 10 days at the hotel (which is a funny part cause paying 900 EUR is not enough to receive a voucher, you have to pay more than 1000), you'll have to pay and not at a discount price but rather a full price. same goes for the outside restaurant.. when my spouse tried to reserve a sit at the a la carte, the hotel informed her that the restaurant was fully booked (3 out of 15 tabled) and they "willing" to give her a voucher for lunch at the outside restaurant... (which i guess wasn't part of the all-inclusive as well)

Food:
Now lets talk about the food...
Since our deluxe room didn't cover none of the restaurants except for the main one, we spent most of the vacation eating there, 3 meals a day buffet style.
Although there was a nice variety of different cuisines, unless you came in the first 10 minutes the food got dry under heating lamps, tasteless salads, eggs with porridge texture... not what you expect from a 5 star hotel.

Pool:
As for the heated indoor pool... instead of letting guests use it free of charge due to the freezing outside pools and sea, it will cost 15 euro per guest.. and for 1 day only pass.

Entertainment:
Bar offers free drinks, but again the fine print... a shoot of scotch if free but if you order it with Red Bull you'll have to pay for that... same goes for some other drinks.

The hotel offers yoga, zumba by the outside freezing pool by day and at night some sort of lounge band. At 23:30 the music stops and the bar close so there's nothing to do after that, weird since it's an adults only hotel meaning no kids meaning we came to have fun till the late hours... at least the hotel could have used the "fully booked" a la carte restaurant as club/bar...

Room:
The room was cleaned everyday. lots of towels. No slippers (did i mention 5 star hotel), nice view, no room service after 23:00.

All in all, our experience in an adult only all-inclusive 5 star hotel was poor and not what we expected (paying extra for everything, no entertainment, quality of the food...)

We had an issue with first aid lady by the pool. when asked for some ear drops she sent us to buy from the inside hotel shop or go to a doctor (nice service for a few ear drops, and again spend more money)...

Plus side:
The hotel staff were nice, friendly and willing to help. We rented a car through the hotel, which was comfortable.

If I only we had known everything costs extra we would never had booked this place

  • Stayed: October 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
6  Thank Ilan_Anna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 October 2017

Came back from the Ixian Grand on 16 October having spent a relaxing 10 days at the resort.

We stayed in a suite and it was lovely to have our own pool although be careful at this time of year as some of the suites are not in the sun - the first suite given to us was not in the sun at all so we asked to change which the hotel was more than happy to do. The private pools can also be a bit of sun-trap so very hot and stuffy so I would recommend a couple of hours by the main pool where there is a lovely sea breeze - we didn't have a problem getting a sunbed on any day even at 2pm, although they are quite uncomfortable!

We eat in both the restaurant (suites) and the main buffet (hotel) and found the food to be excellent. I had one of the best salmon dishes ever in suite restaurant (heaven on a plate) - we eat in Degu7 one night which was lovely (taster menu) I would recommend going here at the beginning of your stay as we it left it until the last night and by then we were a little "fancy fooded" out at by then :)

This hotel is perfect if you want a chilled, relaxing holiday and as it is an "adults only" hotel it is perfect for this - if you want entertainment in your hotel every night this is not the hotel for you as there was very little in the way of entertainment in the evenings.

The only negative thing I have to say about this hotel are the bathrooms in the suites are a bit dated. Our suite bathroom was definitely not 5* I would have said 3*, although the towels were changed daily and the cleaners did a great job every day I was disappointed to find that the shower was a "head" in the bath, in our first suite you had to hand-hold it and in the second suite it did go on the wall but I would have expected a 5* hotel to have a separate walk-in shower or at the very least one permanently fixed on the wall over the bath :(

All in all though this hotel is lovely I would just ask when booking just be aware that this is Greece where a 5* is not necessarily the same as a 5* in the UK or the US but saying that we had a truly enjoyable stay and I would recommend this hotel if not only for the food in the suite restaurant we didn't have a bad meal once :)

ps make a trip to Rhodes Old Town one night and eat in an authentic Greek tavern this is definitely worth doing, food is out of this world (try Island Lipsi food is divine) - taxi is only around €11 one way and around 8min

Room Tip: Ask for a suite in the sun if you are a sun-worshipper
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  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank annettehudson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 October 2017

We are just coming to the end of a fantastic week at Ixian Grand. All the staff have been friendly and helpful through out the week. Food has been great and varied and plentiful. We highly recommend this hotel for a holiday in the sun.

Stayed: October 2017
1  Thank Neil S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SENTIDO_Ixian_Grand, Γενικός Διευθυντής at Sentido Ixian Grand, responded to this reviewResponded 25 October 2017

Dear Guests,

On behalf of all our SENTIDO Ixian Grand team, I would like to thank you for choosing our hotel, SENTIDO Ixian Grand for your accommodation on our island.

I am more than pleased to know that you have spent relaxing holidays near us. We always strive to make the best possible that we can for our guests and your kind mention about the friendliness and attentiveness of our staff team is a reward for us.

Thank you for the time you have devoted to leave us a comment on TripAdvisor. It would be a pleasure if we have the chance to welcome you back in the near future next time you decide to visit Rhodes Island.

Warmest regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sentido Ixian Grand

Address: Eleftheriou Venizelou | Eleftheriou Venizelou 1, Rhodes Town 851 01, Greece (Formerly Elina Hotel)
Phone Number:
Region: Greece > South Aegean > Dodecanese > Rhodes > Rhodes Town
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Rhodes Town
#10 On the Beach Hotel in Rhodes Town
#18 Luxury Hotel in Rhodes Town
#27 Romantic Hotel in Rhodes Town
Price Range: ₹ 5,086 - ₹ 16,019 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sentido Ixian Grand 5*
Number of rooms: 211
Official Description (provided by the hotel):
The SENTIDO Ixian Grand - Adults Only (over 16 y.o.) is a premium beach SPA Resort at the west coast of the island Rhodes directly located at the Ixia beach. Moreover, the SENTIDO Ixian Grand - Adults Only has got 211 rooms with a cozy ambience. Just a few minutes away from the hotel is the UNESCO world heritage "the historic center of Rhodes" and the "Mount Flerimos" with an huge panoramic view. Enjoy the sunset at the beach, the attractive surroundings and the premium hotel SENTIDO Ixian Grand - Adults Only. ... more   less 
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Also Known As:
The Ixian Grand Hotel Ixia
Ixian Grand Ixia
Sentido Ixian Grand Rhodes/Rhodes Town

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