Not long back from a week at this hotel in Ixia on the island of Rhodes. We'd booked half-board and travelled as a couple with Jet2holidays from Leeds Bradford Airport.
We arrived quite late in the evening, so had missed dinner, however Aggeliki at Reception was very welcoming and explained that we could have a voucher in lieu of our missed dinner, which we could use at any time during our stay - we used it to have lunch on our last day.
Our room was 513 and we'd paid the extra for a sea view and it was stunning - waking up every morning to a view of the turquoise Aegean sea with the coastline of Turkey on the horizon and clear blue sky was well worth it! Our room was spacious with a large, double bed and a seating area, but a bit too minimalist for me - I would have liked some local art work on the walls. There was no storage in the main area, as there was a separate dressing room, this only had two small drawers, but plenty of hanging space and an ample supply of coat hangers - a chair in there would have been welcome. The bathroom was good and functional - a sink and shower that worked and didn't flood the floor - HOORAY!
Housekeeping came every day to clean, but were unreliable when it came to replenishing - on two occasions we came back from a day out to find the used towels had been taken and not replaced. The first time I tracked down the ladies with their trolley and explained - they immediately brought clean towels and a spare toilet roll. The second time, I went down to Reception and asked for some clean towels and was told some would be sent up as soon as possible, but nothing happened until the following day. Most days a bottle of water was left in the room, but don't rely on this - the onsite shop sells 1l bottles for 50 cents anyway. Things like paper hankies, soap, toiletries, coffee, teabags etc were there when we arrived but not replaced during our stay.
The pool areas and gardens were well kept, we never had a problem finding sunbeds or somewhere to sit. We preferred to go across the road to the private beach - much more comfortable sunbeds, no piped music, not too many noisy children and a lovely cooling sea breeze - there is a small changing booth, a basic shower area and a toilet there for guests, but some clearer signage would help. The beach is pebble rather than sand, so bring beach shoes if you have tender feet!
We were both really disappointed by the main restaurant, where we went for breakfast and dinner. We seemed to queue several times at every meal. A sign at the door asks guests to wait to be seated (although some people just walked straight in) and the queue at some meals was out of the door and into the main reception area. The maître d'hôtel was so inefficient - he failed to welcome most of the guests and waived at people to follow him, then would stop at a table to chat to friends. He would sometimes assign you to a table, but often vaguely waved at a part of the restaurant and left you to it. We were never asked if everything was alright. When I asked him for butter one morning, he dismissed me with a wave of the hand and said the packet I was holding was butter - it was clearly marked 75% margarine. There was nearly always a long queue for the main hot food counter. There were no plates by the smaller hot food area, sometimes no soup plates by the soup or plates by the bread. I feel someone needs to take an overview and sort the logistics out - this would make things flow better and cut down the queues. The quality of the food was also disappointing - the fruit juices at breakfast were watery and tasteless; there was no butter at some meals; the fruit was cut up and had dried out; the coffee brought in a jug to the table was cold and weak - we used the self-service hot drinks machines. The whole experience felt more like a works canteen than a 5* hotel. The only positive was one waiter, Dimitris, who was polite, helpful and quietly got on with his job - well done.
This isn't a bad hotel, but it did not feel like a 5* hotel, which it claims to be - Jet2 calls it 4* plus. There are some good members of staff, but more staff training is needed to bring them all up to standard. Less variety at the meals, but better quality food might help. Sorry.
- Official Description (provided by the hotel):
- Discover refined elegance and genuine hospitality. Olympic Palace Resort Hotel & Convention Center, with its unique architectural structure most recently renovated in 2008-12, welcoming and gracious with contemporary and chic interior design, offer's attentive service, upscale amenities, and blissful tranquility. Tastefully designed for comfort, 65% of our guest rooms are sea view with amazingly large verandas, ideal spots to take advantage of the amazing first rays of the sunlight or indulge in the enticing sunsets dipping in the Aegean Sea. Relax in our attractive and spacious gardens, or simply 'chill out' by the swimming pool, and enjoy a warm welcome from our genuinely friendly and hospitable staff. Alternatively you can take a stroll down to the beach and enjoy a swim in the crystal clear blue waters of the Aegean Sea and capture the breathtaking scenery. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, TripOnline SA, Expedia, Agoda and HotelQuickly so you can book your Olympic Palace Resort Hotel & Convention Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Olympic Palace Ixia
- Hotel Olympic Palace
- Olympic Palace Resort Hotel & Convention Center Rhodes/Rhodes Town