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All reviews burger bar main restaurant inclusive bar crepes the mexican restaurant sea view pitta old town salt water indoor pool thomas cook reception staff guest relations food on offer a la carte restaurants great holiday fantastic hotel
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Reviewed 4 April 2018 via mobile

We've not even had our first night here yet but the hotel has been wonderful. Staff very friendly, food is brilliant - lots of choice with different restaurants not just your standard buffet style. Three pools (although a little cold at this time of year the kids have still braved the water) spa looks good and have booked some treatments in for later in the week including a nail paint and children's massage which my daughter is thrilled about. Rooms are OK size for four of us, it's a bit of a squeeze but then we're only in the room to shower and sleep, all very clean. Drinks in the bar are great, and pretty strong - no watering down or half measures here! Great location, Not too far to walk into the town and the old town also 10-15mins (taxi rank outside if needed) looking forward to some yoga and other activities tomorrow but doesn't seem too ott and cheesey, it's there if you want to join in but fine if you don't!

Stayed: April 2018, travelled with family
4  Thank tarapatel06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Mitsis_Grand, Υπεύθυνος Δημοσίων Σχέσεων at Mitsis Grand Hotel Beach Hotel, responded to this reviewResponded 5 April 2018

Dear tarapatel06,

We would like to warmly thank you for having submitted online your impressions further your recent holidays on property. All of us here at the Mitsis Grand Hotel cannot thank you enough and we feel very honored that you have taken so much time to write about your excellent stay with us. It was indeed our pleasure!
We aim to give all of our guests a wonderful experience and to greet everyone with smile. I will gladly pass on to our teams your kind comments, as they are very rewarding them! We can't wait to welcome you back very soon! Until then....
Yours faithfully,
Dona Giourga Guest Relation Manager of Mitsis Grand Hotel.
grabdhotel.guest@mitsishotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018 via mobile

Best location,a big variety of restaurants a big variety of delicious dishes and a really professional and friendly staff!Special mention to the guest relation manager Dona and the reception team with the Manager Of the reception Alexis!Both of them are a credit to the hotel!Thank you for the great hospitality!

Stayed: April 2018, travelled with friends
Thank Adrian G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Mitsis_Grand, Υπεύθυνος Δημοσίων Σχέσεων at Mitsis Grand Hotel Beach Hotel, responded to this reviewResponded 5 April 2018

Dear Andrian G,

We would like to thank you for sharing an amazing experience that our team managed to create during your recent holidays at the Mitsis Grand Hotel.
Our absolute pleasure was to know that our team members have managed to deliver a bit of personal care as it’s our goal to provide an extra service to our dear guests and to let them feel most relaxed and comfortable while staying with us.
We put on a lot of efforts to achieve and maintain the highest standards of service to satisfy our guests requires, thank you for your kind recognition.
We are looking forward to welcoming you back at the Mitsis Grand hotel in a very near future.
Warm regards,
Dona Giourga Guest Relation Manager of Mitsis Grand Hotel
grandhotel.guest@mitsishotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018

The best rooms are with a view to the sea. the fact that are 6 restaurants, different food, free drinks, free drinks everywhere, including in the rooms. 10 meter from the beach, 3 pools (one indoor), 10 minutes walking to the city center, 15 minutes walking to the old city, Personal very polite and helpful.

Room Tip: The best rooms are with a view to the sea.
  • Stayed: March 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank yossadsl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Mitsis_Grand, Υπεύθυνος Δημοσίων Σχέσεων at Mitsis Grand Hotel Beach Hotel, responded to this reviewResponded 4 April 2018

Dear Yossadsl,

What a lovely review submitted online! Thank you very much for sharing your lovely experience with us and supporting Mitsis Grand Hotel with such warm words! We are glad to read that our accommodations with fabulous pools, great services from our dedicated staff helped you to spend a relaxing stay with us.
We truly hope to have the chance to repeat success as soon as you will be back to Rhodes.

Best regards,
Dona Giourga Guest Relation Manager of Mitsis Grand Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018

Mitsis team was kind, VERY friendly, lovely and helped us with anything we wanted!
The food was great, the room was clean and comfortable and the location was not less than PERFECT.
Already missing Dimitris at the entrance, Dona and Mika at the reception and lovely Eri at the enter to the restaurants.
Thank you all for a perfect vacation :)

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Service
1  Thank Idan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Mitsis_Grand, Υπεύθυνος Δημοσίων Σχέσεων at Mitsis Grand Hotel Beach Hotel, responded to this reviewResponded 4 April 2018

Dear Idan B,

We would like to warmly thank you for having submitted online your impressions further your recent holidays on property. All of us here at the Mitsis Grand Hotel cannot thank you enough and we feel very honored that you have taken so much time to write about your excellent stay with us. It was indeed our pleasure!
We aim to give all of our guests a wonderful experience and to greet everyone with smile. I will gladly pass on to our teams your kind comments, as they are very rewarding them! We can't wait to welcome you back very soon! Until then....

Yours faithfully,
Dona Giourga Guest Relation Manager of Mitsis Grand Hotel.
grandhotel.guest@mitsishotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018 via mobile

the grand hotel is the place to stay and not to complain, because the service is an excellent level. the food is very good, the room is okay, very basic room, great swimming pool. and the most important, the best location in the city

Stayed: April 2018, travelled with friends
Thank rubiassa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Mitsis_Grand, Υπεύθυνος Δημοσίων Σχέσεων at Mitsis Grand Hotel Beach Hotel, responded to this reviewResponded 4 April 2018

Dear Rubiassa,

We thank you for having taken the time to share your experience on Trip Advisor site. We are pleased to note that overall you had a lovely stay on property and remained satisfies with the hotel's facilities and staff services.

We are proud to share your feedback with our team and show them that our hard works pays off! Your precious suggestions will be taken into great consideration and help us to continually improve our services.
We hope to have the pleasure to welcome you back soon!
Warmly Yours,
Dona Giourga Guest Relation Manager of Mitsis Grand Hotel
grandhotel.guest@mitsishotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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