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All reviews porto platanias beach resort hermes bar inclusive bar half board roof garden greek night adult pool sea view reception staff pool bar sun loungers the main hotel pool towels explore the island plastic cups restaurant staff hotel guests
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Reviewed 4 weeks ago

Very expencive for what it offers you. We spent 250 euro per night for a 5 star hotel and there were not even offered basic room items ( no shampoo, shower gel, empty mini bar). The room was full of mosquitos and although they said that they will give us a mosquito repellent tablet, they didn't. We had a sea view room but the wall of the balcony was so high that we couldn't see anything except the wall. The breakfast room was like a factory assembly line, we were packed waiting to find a table and grab our coffee. The only good thing was the staff, who were very polite. Not only us but many other tourists we met there had the same problems. It is a pity to give such a negative impression of Greece and make guests feel ripped off. My suggestion is either to downgrade the rating of the hotel to 3 stars or to upgrade the facilities so as to be a 5 star hotel.

Room Tip: not applicable
  • Stayed: August 2018, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank andypap2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofia K, Υπεύθυνος Δημοσίων Σχέσεων at Porto Platanias Beach Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear andypap2018,

First of all we would like to thank you for your preference towards our hotel and furthermore for your time giving us your feedback in trip advisor.
We respect your point of view but we would also like to clarify few things such as the amenities you mentioned that you did not have.
Our hotel belongs to the green key programme which is an environmental programme that tries to eliminate the use of plastic and other poluting factors. Although all guests have the information in the room that explains why they don't find the ameninities upon arrival but on the other hand they can of course have all the amenities they need by just informing the front desk or the cleaning lady.

Concerning the mosquito repellent we apologise for not getting you one since there is no warm summer without them unfortunately.
We would also like to mention that you chose to come in a resort of 322 rooms so that means that the number of people eating in the restaurant is quite big so we do not understand how it could be different if not a bufeet and a people waiting a bit to get their meal really? The estimated time of taking the meal and sitting down in a table in no longer that 5' as our restaurant is very capable and organized and all people are getting served immediately. It is a pitty you did not mention how amazing the view is as the restaurant is located high up with a view over the sea and Theodorou island which is absolutely breathtaking..!

Nevertheless we were happy to have you here and we apologize for not reaching your expecations as we will of course take your suggestion of upgrading our facilities in mind which is anyway in our plans as we always listen to what our guests have to say and every year we add some more in our service!

Kindest regards,
Lefaki Maria
Guest Relation Manager.

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Reviewed 4 weeks ago

We stayed at a Casa di Porto apartment for a week. The room had everything we needed and a little more. Well supplied kitchen(that we altough didn't use), very good beds, small sofa, great working air-condition, safetybox etc.. The room was really clean. We also had breakfast each morning at the hotel and it was the best breakfast ever! Everything for everyone and a great view to the sea. Last day we had some lunch at the hotel and it was also great. Amazing pools and deckchairs. One only thing that bothered me a little, was the lack of frienlyness in the reception staff, a little smile here and there won't bite. :-) Restaurant staff was really friendly each morning though. I recommend this hotel to all kinds, it's very adult and child-friendly. If I ever plan on coming back to Platanias, I will definetely choose this hotel again.

  • Stayed: September 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank elina972016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofia K, Υπεύθυνος Δημοσίων Σχέσεων at Porto Platanias Beach Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear elina972016,

Thank you so much for your preference towards our hotel and for your time posting your review in trip advisor.
We aprreciate your comments and we are very happy to know that the hotel appealed to your needs and preferances!

We really hope to have the chance welcoming you again in our premises

Kindest regards,
Lefaki Maria
Guest Relations Manager.

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Reviewed 4 weeks ago via mobile

So we are all here for a wedding (nearly a 100 of us). The hotel is nice - good pool areas and right by the beach and food ok but the staff/ reception are so unhelpful. Could also do with better signage in order to navigate around the hotel complex

Stayed: September 2018, travelled with friends
Thank Philip2508
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofia K, Υπεύθυνος Δημοσίων Σχέσεων at Porto Platanias Beach Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear Philip2508,

Thank you for your preference in our hotel and your time posting your feedback in trip advisor .
We will investigate the matter you have mentioned and we are very sorry if there was any inconvinnience.

Hope you had a great time afterall

Kindest regards,
Lefaki Maria
Guest Relations Manager.

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Reviewed 7 September 2018 via mobile

+ Close to beach
+ Ok icecreams on buffet
+ Good pillows
- Air conditioning must be restarted every hour to keep it running. Great thing to do 24/7.
- All inclusive customers get trash service from half the staff
- Quality of drinks heavily depends on bartender. You may get a perfect mohito or a mug of rum with ice and mintleaf.
- Foods are barely average
- Chicken is pink like everywhere in Greece
- Greasy tasting beer and usually only foam from the machine
- Loud rooms to sleep, specially for napping.
- Ants are running the hotel, its great entertainment killing them in bed at night or feeding them at buffet.
- Sunbeds turns to lava after few hours under the sun.
- Hotel is a maze

Summary: If youre looking to spend around 1700€ per person for a one week in all inclusive maze, where u cant eat, drinks are only rum or you barely sleep, whenever its hot, ants in bed or the noices from outside. This might be for you. Prices in Crete are high, so thats where you get the 1700€ budget. Thats the budget what you get if you cant handle staying in the hotel for 7 days and you actually wanna do something.
One star from location and second from good icecreams in buffet.
Never again.

Stayed: September 2018, travelled with friends
Thank anttiturunen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofia K, Υπεύθυνος Δημοσίων Σχέσεων at Porto Platanias Beach Resort & Spa, responded to this reviewResponded 9 September 2018

Dear anttiturunen,

Thank you for your precious time posting your tottaly objective review in trip advisor. We respect every part of it but thankfully we have very few guests sharing your opinion.

It is pointless to explain ourselves and answering to quotes like ''the sunbeds turns to lava after few hours in the sun'' since there are no ventilators in the sunbeds ..yet! We are only sorry that you had such a miserable holidays it's a pity not to enjoy anything.

Take care and really hope you are luckier in the future.

Kind regards,
Lefaki Maria
Guest Relations Manager.

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Reviewed 31 August 2018

The hotel is clean and rather nice to be fair, but it is not a 5 star hotel. The room was quite small with very thin walls so you could hear a lot of noise through them. The staff was helpful except upon our arrival and when we had an issue with our room keys. Our keys did not work on the first night and the last days as well. When asked our keys were changed three times but still we did not get in. The staff seemed very unhappy to help us with this problem since our room was on the other side of the hotel from the reception and it was hard to get them to come and open our door.

Other issue were trash containers right outside of our balcony. They smelled and we woke up every night at 5 am when they came to empty them, which was very loud as well. Due to this I would not recommend getting a room from the eastern wing and bottom floor.

All in all there were some positives as well, we liked the adults only pool, the breakfast had a lot of options and its vey near to the beach. The beach itself was clean and very functional, although it seemed a bit greedy to charge hotel guests for the sun beds.

  • Stayed: August 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank HenriK283
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofia K, Υπεύθυνος Δημοσίων Σχέσεων at Porto Platanias Beach Resort & Spa, responded to this reviewResponded 2 September 2018

Dear Henri K,

We would like to thank you for taking the time to provide us your feedback , we appreciate your comments and concerns.
Firstly we are glad that the hotel cleanliness, adults pool as well as our breakfast buffet were suitable to your needs and met your expectations.We are also glad that you found our beach functional but we would like to inform you at the same time that the extra cost in sunbeds by the beach is for the reason that we rent it from the municipality of Platanias.

Further we are sorry to hear that the room wasn't up to the standard you've come to expect from us but your feedback is extremely valuable to us, as we strive to improve with each and every stay.

We truly value our customers opinions and we thank you for staying at Porto Platanias Beach Resort & Spa hoping that you will consider us for your next vacation trip in Platanias.

Best Regards
Grammatopoulou Alexia
Guest Relations Department

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