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Reviews (146)
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Reviewed 10 August 2015 via mobile

Great place and customer service. Roy is very kind. Very nice rooms, nice pool. AC and hot water works fine. Very nice private balcony.Great location, very close to Playa Carmen (walking distance), to restaurants, Coffee Shops and ATMs. Very close to Malpaís (10 min drive) and Santa Teresa beach (15 min), Playa Hermosa beach (25 min). Better to drive an all road vehicle although you can make it with a regular one. One block to The Bakery where you can have a delicious breakfast. Fully recommended! A lot of options around. Price product value!

Stayed: August 2015, travelled as a couple
Thank Gin_Ram_R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roy U, Manager at Hotel Santa Teresa, responded to this reviewResponded 15 August 2015

Thank you! Please come back any time!

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Reviewed 9 August 2015

We (my wife & son) stayed 6 nights. Enjoyed the place and it's location, 30 sec walking from Playa Carmen beach and restaurants.
Great location for surfers as well!
Roy, the manager was very helpful, devoted and always ready to help!
Worth coming back again next time!

Needs improvement:
The Wifi is too slow!
Room cleaning can get a bit of more attention - soap & towels. otherwise, service was excellent!

Room Tip: 3rd floor sea view room!
  • Stayed: August 2015, travelled with family
    • Location
    • Rooms
    • Service
1  Thank Shaul A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roy U, Gerente at Hotel Santa Teresa, responded to this reviewResponded 10 August 2015

Thank you for your comments. We as well would like the WiFi to go faster. haha. Often the remoteness of this area makes connections slow in the entire town. And, we certainly will let the cleaning staff know about being attentive with towels and soap. Please come again soon!

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Reviewed 9 August 2015 via mobile

Stayed here recently, for one night but ended up staying 4! Hotel is really close to the beach and we could see it from our balcony.great location.rooms are spacious, clean and nicely decorated, it had everything we needed - safe, good aircon, decent shower, comfy bed etc.The staff are lovely, really helpful, and any requests were dealt with quickly and efficiently.they speak excellent english.when we arrived we were given a choice of two rooms and we got a discount for extending our stay, which was a nice touch. Even without the discount, it was really reasonable.Definitely recommend this.

Stayed: August 2015, travelled as a couple
Thank BETTYH13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roy U, Gerente at Hotel Santa Teresa, responded to this reviewResponded 10 August 2015

Thank you for the lovely comments. It was great to meet you, and we would be happy to do everything possible to make another stay here wonderful for you.

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Reviewed 22 July 2015

Our room was spacious and clean. The balcony overlooks the ocean and had very comfy chairs. The location is awesome- 2 mins from the beach. There is a kitchen for use and a small but adequate pool. All in all perfect for the price and Santa Teresa.

Room Tip: top floor for the view
  • Stayed: June 2015, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank Kathi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roy U, Gerente at Hotel Santa Teresa, responded to this reviewResponded 23 July 2015

Thank you! You are welcome any time. Please come see us again soon!

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Reviewed 11 July 2015

If you like comfortable small hotels with good people running it this is your place. Located just up from the beach and walking distance to bars and restaurants. Make sure you eat at The Bakery...run by real European bakers. Roy was the best. I got lost driving the back roads and he honored my reservation for the next night no problem..no cancellation fee or anything.

  • Stayed: June 2015, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank sevenrays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roy U, Gerente at Hotel Santa Teresa, responded to this reviewResponded 13 July 2015
Google Translation

Gracias a Uds! Fue un placer conocerles y ojala que vuelvan pronto!

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