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Lone Pine Hotel
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Reviews (1,566)
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6 - 11 of 1,566 reviews
Reviewed 2 weeks ago via mobile

I loved my stay at lone pine for my 3 nights.. Very clean.. We had all what we needed in our room.. Our towels were were changed everyday.. Great comfortable beds. The room was spacious..Very nice and helpful staff.. Breakfast buffet is of all you can think of..so much to choose from. Nice and quiet hotel.. Swimming pool looks good even if I did not go in. The shower in the room is great.. Lovely balcony with relaxing view.. We had a newspaper at our door each morning.. Nice big tv in the room.. I recommend this hotel..

Stayed: March 2018, travelled with friends
1  Thank Magda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancoisGSigrist, General Manager at Lone Pine Hotel, responded to this reviewResponded 2 weeks ago

Dear Magda H,
Thank you so so much for yoru good score and very generous words about our facilities and services. We are so glad we managed to create a moment of memorable time with us at Lone Pine Hotel and we cant thank you enough for your strong recommendation.
THANK YOU ONCE AGAIN VERY MUCH it is a fantastic boost of moral to all of us at the hotel and we will keep working harder to serve our guests better day after day.
have an outstanding time ahead and see you back soon in Penang.
Most sicnerely
Francois

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

We were staying here to attend a wedding celebration. Our room was not as we expected from the qoute prior to booking, and although it needs updating it was ok (room 601) so we didn't ask to change. The food was good although service very slow, on the last evening I waited an hour for my dish, my husband had already eaten his! There was an excellent choice of food on the breakfast buffet. Nice friendly staff. The hotel is in a great location, busy beach at the back and night market out the front. Good pool area.

Stayed: April 2018, travelled as a couple
1  Thank Yvonne2706
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancoisGSigrist, General Manager at Lone Pine Hotel, responded to this reviewResponded 2 weeks ago

Dear Yvonne2706,
Thank you very much for sharing with us and apologise for any delay in services, I will personally review the issue for immediate improvement.
We are glad that otherwise to learn you enjoyed our property and food quality and will surely share with my team asit will come a great motivation to all of them, THANK YOU !
I am pleased to let you know we are in process to renovate our property to assure greater facilities fro all our guests.
We all look forward to welcome you back and wish you an outstanding time ahead.
Most sincerely,
Francois

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Reviewed 2 weeks ago via mobile

This hotel does everything I would ever require from a hotel, I found the attention to detail amazing.

Our room was spacious, clean and well presented, with so many extras, from flip flops to sarong. The balcony had a bath which was a lovely touch.

The breakfast was excellent and as a vegetarian in Malaysia I have to say by far the best I have had with an excellent range. My girlfriend eats meat and was extremely happy.

The hotel is in an excellent location, right on a nice beach and in close proximity to the hawkers market, which has some excellent food options.

The pool area is excellent, with a small and large pool and ample sun beds, it’s also beautifully presented.

We checked out early and the hotel provided us with excellent packed lunch breakfasts and even waved us off.

If we return to Malaysia we will be staying here again without a shadow of a doubt.

Stayed: April 2018
2  Thank timbleton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancoisGSigrist, General Manager at Lone Pine Hotel, responded to this reviewResponded 2 weeks ago

Dear timbleton,
How wonderful to read your feedbacks and get yoru great score. It is not only very much appreciated but also a fantastic boost of moral to all of us at the hotel. I tis very rewarding to all of us as sometime reading some feedbacks on social media could be very demoralising. THANK YOU SO MUCH once again.
See you back soon in Lone Pine Hotel and wish you a wonderful time ahead.
Most sincerely,
Francois

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Reviewed 3 weeks ago

We have just had 8 nights at this hotel. We found this to be a fantastic small hotel with all the services you would find in a big resort hotel. We picked it as it only had 90 rooms and this proved to be a bonus in that it was not crowded and plenty of room by the pool and no wait for breakfast. From the moment we checked in the staff made us feel so welcome and nothing was a trouble to them. We had a deluxe room on the 3rd floor facing the beach which had all the extras such as robes, slippers etc. We were also impressed by the extra daily things such as complementary soft drinks and snacks and a fresh towel service around 7 each night. We were very impressed by Elizabeth, the duty manager and Francois the manager who went out of their way each day to greet and check if everything was ok. You actually felt like they knew you while you stayed there rather than just another face. We picked this hotel hoping that would be the case and were not disappointed. We also picked it for the old world charm that is Penang to us and again were not disappointed. The location was perfect for our needs.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Service
2  Thank maryrose2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancoisGSigrist, General Manager at Lone Pine Hotel, responded to this reviewResponded 3 weeks ago

Dear maryrose2018,
You don't know how much satisfaction and gratitude we all have at the hotel to read your comments and great score. It is so so motivating and encouraging to all of us here, at time we do feel down reading some feedbacks , but your reassurance give a fantastic boost of moral, Honest! We are so pleased we managed to create memorable hotel experiences for you and cant wait to show you our hopefully soon improve facilities . THANK YOU A MILLION from the bottom of our heart, most sincerely!
Have an outstanding and beautiful time ahead.
Most Sincerely,
Francois

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Reviewed 3 weeks ago via mobile

Stayed for 3 nights with friends from overseas. We were received with a warm welcome from front desk. Our check in was smooth. The rooms are nice, spacious, clean & with a balcony facing the beautiful beach.
The staff are amazingly friendly.
Would definitely recommend to my friends.

Stayed: March 2018, travelled with friends
2  Thank arzedpj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrancoisGSigrist, General Manager at Lone Pine Hotel, responded to this reviewResponded 3 weeks ago

Dear arzedpj,
How wonderful to receive your great score and wonderful feedback, it is honestly very rewarding to know we did it right and give us a fantastic boost of moral , as sometime reading some other feedbacks it can be very disheartening but THANK YOU to give us back confidence and a huge boost of moral, greatly appreciated!
Thank you once again and look forward to welcome you back and provide you with my Team more hotels' memorable experiences.
Have an outstanding time ahead.
Most sincerely
Francois

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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