it was refreshing to be given a warmth friendly welcome after a very long flight from London minus our luggages. We travelled business class with MAS but that didn't saved us from delayed luggages! Reception staff Afyefee & Nurul were most helpful and liaised with Penang airport to ensure prompt delivery of our luggages. Dasan who was duty manager on our 2nd night was a most pleasant young man with great interpersonal skill. Being helpful and possessing good listening skill should ensure he should go far in his chosen career.
Our stay in Holiday inn proved to be a good decision. We were upgraded and had treats delivered to our room as we were celebrating a special occasion. This made our stay extra special. The facilities in the room and within the hotel are very good as per website. Breakfast was very good as well. Catered for all taste and nationalities.
The ambience of the hotel is relaxing without being suffocating in terms of staff falling over backward to please guest. Guest are "allowed" to be themselves, staff are there should they be required for anything even if some cannot be bothered to get up to make their own coffee/tea!More
- Free Wifi
- Free parking