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Shangri-La's Rasa Sayang Resort & Spa
Ranked #1 of 10 Hotels in Batu Ferringhi
Certificate of Excellence
Reviewed 19 July 2012

As we near the end of our trip it is worth recording that this is one of the finest hotels we have ever stayed at. We would normally look to fill a two week holiday with plenty of trips and excursions but this time have done absolutely nothing - this is mainly due to the hotel, grounds and pools.

Room
We stayed in the Garden Wing which is perfect for families. If we had been without kids the Rasa Wing would have been lovely but no need really. Room a little tight but very well appointed and very well looked after by the two visits from housekeeping every day. Good sea view, though the trees do obscure it a little.

Breakfast
As we stayed on B&B this was crucial and it didn't disappoint. The variety was incredible and the quality not far behind. The bread and butter pudding was a first at breakfast but was beautiful. Curry, egg bar, chinese, western, fruit, cereal, pancakes and so forth - just brilliant.

Pool
Not the best we have seen but pretty good. Bubbles in two spots. Just watch your feet on the 'rocks' to the side, and some tricky steps. Having said all that it is big, never that busy and the water very clean. No illnesses picked up with two girls (10 and 8) and a lot of swimming! Sunbeds really well looked after and really comfy. Plenty of space on grass, and plenty of shade to be found under palms, just brilliant. Sunset amazing, and always took our happy hour at the pool bar watching the sun go down.

Beach
Don't bother unless you are walking along it, or doing water sports. Water filthy and jellyfish. Current not worth trying anyway. Luckily for us we weren't bothered.

Hotel staff
The friendliest we have experienced anywhere in the world - thank you. Never felt pressurised to tip, nothing was too much trouble. This is the key asset to the Rasa.

Night market
Went every night to eat as the prices are unbelievable and the quality excellent - urge anyone to do the same - head for Long Beach cafe (see my other review). Also some good purchases in the markets - money went a long way.

Value?
A little pricey here at times, but a) it is a 5 star so b) get over it

Quite simply the best possible place to unwind and enjoy our 15th wedding anniversary with our two kids who had a whale of a time - we'll be back.

  • Stayed: July 2012, travelled with family
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5  Thank TravelJunkie010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,539 - 2,543 of 3,482 reviews

Reviewed 18 July 2012

I visited Penang this summer , and i was lucky to stay at the Shangrila (which i have experienced before in a different country). I offered myself a treat at the spa , which i considered to be the best i ever had. Smiling stuff, an exquisite variety of food on breakfast, spice shop, spacious ... You can enjoy the white sands and swim in the sea or in the different swimming pools. Having a drink under the palms while watching the sunset might look like a postcard but it happened in shangrila. The only problem is that it is located half an hour away from the center or more if there is traffic. However the neighboring night market would be helpful if you want to discover the local market and cheap goods.

  • Stayed: July 2012, travelled with family
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Thank maracil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2012

This is a 5 star deluxe hotel that with service and attitude beyond the stars. One thing that makes the difference is they care about the customers, and they sincerely want to give the best Rasa Sayang experience to every guest. My wife and I had been there recently, and it was actually our engagement night. We had experienced the fantastic service from Ferringi Grill and I am really grateful to staffs of Ferringi Grill as they really assisted me in every detail way in surprising my wife with a romantic proposal: they provided us a private space with magnificent decoration without charging me a single cent. The food is nice too. The managers and waiters are polite, humor and easy to chat with. They really make you feel like as though you have known them for ages, an old friend to their place.

Aside from all the luxury in Ferringi Grill, the Rasa Sayang team surprised us again by a sudden courtesy upgrade of my Studio Suite to a very very very very very fabulous Terrace Suite(located on 7th floor of garden wing, the 2nd largest suite in the resort) upon checking-in!!! The upgrade was never made known to me prior, and this gave me a super good surprise, and my wife was even more delighted by the room. Again, not a single cent for the upgrade was charged on my bill. Feeling perplexed, i asked: why? and the duty manager answered: this is your engagement night, and it is once in a lifetime, we just wish to make you happy :-) ... i was speechless, and my gratitude to them is beyond words.

Upon entering the terrace suite, rose petals and stalks were everywhere in the room, a bottle of red wain was on the table, and all these were made complimentary by the duty manager. The ambience was perfect! The suite was over the rooftop, the huge balcony overlooking the coastline of batu ferringi beach was scenic that even I, as a local frequent to batu ferringi, never thought that Batu Ferringgi can be that romantic.

I must agree that the price of Rasa Sayang accommodation is really higher compared to adjacent competitors. But if you really have an important life events, or any celebrations, I highly recommend Rasa Sayang, and trust me: it worth. The reasons were not only the facilities and luxuries, but the people.

Rasa Sayang won our hearts.

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1  Thank mr north m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2012

Our third visit to the Rasa Sayang. Love the peaceful & beauty of the surroundings. We took Junior Suite & connecting deluxe room for our kids. Spacious. Comfortable bed. Good water pressure. The swimming pool was really nice & under the shade of big trees. Foods at the restaurant-Spice Market were good. Hotel provides shuttle service to its sister hotel-Golden Sands. At night there will be night market along the road in front of Golden Sands. Be careful when you are at the beach, sometimes it will be jellyfishes, normally the hotel staffs will tell you. The beach in front of Rasa Sayang will be more peaceful compared to the area near Holiday Inn where watersport operators were so many & controlling the beach!

Room Tip: Seaview room is the best
See more room tips
  • Stayed: April 2012, travelled with family
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4  Thank nshafz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2012

January 2012 for 3 weeks staying in a premier room in the Rasa Wing.
Everything about this special hotel is first class. The room, staff, food make this stand out on its own.
The staff are the most friendliest and efficient that we have experienced.
The grounds are in top shape to the point of almost being manicured.
Nice walks along the beach to small bars / cafes and to walk along the road at night, through the night market is a worthwhile treat.

  • Stayed: January 2012, travelled as a couple
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3  Thank boomboom375
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri-La's Rasa Sayang Resort & Spa

Address: Batu Ferringhi Main Road | Kampung Tanjung Huma, Batu Ferringhi, Penang Island 11100, Malaysia
Region: Malaysia > Penang > Penang Island > Batu Ferringhi
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Batu Ferringhi
#1 Business Hotel in Batu Ferringhi
#1 Family Hotel in Batu Ferringhi
#1 Romantic Hotel in Batu Ferringhi
#1 Luxury Hotel in Batu Ferringhi
#1 Spa Hotel in Batu Ferringhi
Price Range: ₹ 8,792 - ₹ 18,691 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Rasa Sayang Resort & Spa 5*
Number of rooms: 304
Official Description (provided by the hotel):
Shangri-La's Rasa Sayang Resort and Spa has a sense of history, place and tradition. A 5 star resort located in Batu Feringgi, Penang Malaysia. The sprawling gardens of the resort are ideal for team building exercises, outdoor meetings and allow you to enjoy your meetings and conventions in a tropical setting. Exchanging lifetime vows under our sheltering rain trees will make your wedding unforgettable. Also, nothing creates more wonderful memories than a perfect day in our beautiful gardens. Rasa Sayang resort and Spa is also connected to George Town via our complimentary daily shuttle. With so much cultural history and vibrant street art, it's no surprise that Penang's capital, George Town, has been designated as a World Heritage Site by UNESCO.George Town. ... more   less 
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Also Known As:
Shangri-La`s Rasa Sayang Hotel Batu Ferringhi
Shangri-La`s Rasa Sayang Resort And Spa
Shangri Las Rasa Sayang Hotel
Rasa Sayang Penang
Shangri Las Rasa Sayang Resort
Shangri-La's Rasa Sayang Resort & Spa Penang/Batu Ferringhi

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