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Golden Sands Resort by Shangri-La
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Reviews (3,459)
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Reviewed 12 December 2017

Far from excellent, but it would not be fair to give it just an average rating. This is a good hotel and I have stayed here twice, first time 10 years ago. It is dated indeed, with dark woods in the rooms, clean and services are fast to react, at least in my experience - especially housekeeping. Views to the beach are fine. But those rooms facing the "city" have atrocious views. Just a busy ugly hub. My window faced a mosque just a few metres behind, but the call for prayers early in the morning were not any loud at all. The buffet is ...meh... nothing to be too excited about. In the morning, one can be send down to the garden outside as opposed to the main dining lounge. There's indeed less line-ups outside, but a lot less variety also. The worst thing in my opinion is not the hotel itself, but the beach. Totally overrated. I cannot understand the hype. It is not particularly pretty, with murky waters, a sharp drop, making it less attractive and safe for families with young children. The sands are nicely combed and clean, but the water smell and tastes of petrol. No wonder, given the enormous amount of jetskis and other motorised boats and contraptions described in the hotel words as "water sports". The beach is a bit narrow, and all shaded area - which could be a nice area for the guests to chill out - is occupied by jetski agents and massage tents, a front batallion of vultures ready to prey on guests before they can make it to the proper beach.

  • Stayed: December 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank Higuma2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this reviewResponded 13 December 2017

Dear Higuma2017,

Thank you for taking the time to share your recent stay experience with us, we much appreciated and your feedback is very important to us.

With regards to the beach, for in case if you don't know, we are located on a public beach and the water sports operators and massage services are not affiliated with our resort in any manner.

We truly hope that this experience will not deter you from staying at our Shangri-La resorts in Penang again in the near future. We hope to welcome you back to Batu Feringgi again soon.

Best regards,
Suleiman Tunku Abdul Rahman
Director of Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 December 2017 via mobile

We celebrated our child's birthday at this hotel.

Arrived at 4.00pm and we were greeted by the hotel's friendly staff. Check in was fast and easy.

We soon headed to the room, and it was really spacious.

Next, we decided to have a splashing good time at the waterpark. It was really good. My kid and I truly enjoyed the slide.

We dined in our room. Ordered a kid's chicken burger, a beef burger and Kapitan Chicken curry. Yummy and thumbs up.

Breakfast was good too. Food ranges from local delicacies to western breakfast. Best of all was the free flow freshly extracted fruit juice.

Truly, this has been a memorable stay and child is asking for another trip.

Stayed: December 2017, travelled with family
Thank Suwannit C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this reviewResponded 12 December 2017

Dear Suwannit C,

Thank you for sharing your "Nice hotel, fun hotel and wonderful food" review with other travelers on TripAdvisor. It was our pleasure to read such a wonderful feedback. Thank you for your time and kind words. Our entire team is delighted to read your comments and pleased to see that you and your child enjoyed your stay at Golden Sands Resort by Shangri-La. We are certainly look forward to your return.

Best regards,
Suleiman Tunku Abdul Rahman
Director of Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 December 2017 via mobile

Staff was friendly and very accommodating.. pool and beach were clean and kid friendly.. lifeguards at the pools were attentive and alert.
The breakfast and dinner buffets were good most mornings/nights with lots of choices. Though it seems a bit repetitive.
There is a bus stop right outside the hotel to get to town or go on the ‘penang hop on and off bus.’ Or just go on a free shuttle to Georgetown from hotel.
Kids enjoyed Adventure zone a lot. The play area and slides will occupy the kids for a good 3-4hours. Make sure to bring socks and long sleeves.
Rooms were actually in need of a renovation. Though it is clean and comfortable but signs of aging can clearly be seen. Pillows were just tooooo soft. Time to get new pillows or compensate guests with more pillows instead.

Stayed: December 2017, travelled with family
Thank Rainya A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this reviewResponded 12 December 2017

Dear Rainya A,

Thank you for taking the time review our resort. We appreciated much. I am very happy to take note of your positive feedback on the property. Comments such as this is what motivates us to perform better and also seek for further improvement. Thank you once again for rating us and look forward to welcome you back in the future.

Best regards
Suleiman Tunku Abdul Rahman
Director of Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 December 2017

I went to this hotel with my girl friend.
clean room, polite staff, good location near sea, good food, spacious rooms, great sea view, great pool, value for money acceptable
but:
crowded with children !! if you don't have kids, choose another hotel.

Room Tip: choose a sea view room with balcony
  • Stayed: August 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank City-guidance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this reviewResponded 11 December 2017

Dear City-guidance,

Thank you for taking the time to share your recent stay experience with us, we much appreciated.

Golden Sands Resort by Shangri-La is a family and kids friendly resort. The resort has been voted by the readers of Holidays with Kids as the Top Ten Family Resort 2017 in Asia. For our guests that prefer quieter environment, our sister's hotel next door Rasa Sayang Resort will be the best choice.

We appreciate your time in sharing this review on TripAdvisor and we certainly look forward to your return.

Best regards,
Suleiman Tunku Abdul Rahman
Director of Communications

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 December 2017 via mobile

Overall it's a good hotel with nice pool area and breakfast. Rooms can get a bit loud and it was crowded in late November. Keep in mind the hotel is away from the central areas of penang. Staff was generally very nice and helpful. Their Friday dinner buffet was meh.

Stayed: December 2017, travelled with family
Thank Mohsin I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this reviewResponded 11 December 2017

Dear Mohsin I,

Thank you for taking the time to share your recent stay experience with us, we appreciate your time in sharing this review and hope that we will have an opportunity to welcome you back to our resort again in the future.

Best regards,
Suleiman Tunku Abdul Rahman
Director of Communications

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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