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Golden Sands Resort by Shangri-La
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Reviews (3,459)
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All reviewsadventure zonegolden sandsgarden cafenight marketgolden circle membersea facing roompool areakids clubfamily resortindoor playgroundlife guardsrasa sayangwater sportsgeorge townhillview roomlong beachhigher floor
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Reviewed 4 December 2017

Facilities tip top and understand quest need especially family. Pool is very suitable for family and children. With nice beach and hotel facilities. There are a lot local food stalls near the hotel as well as night market for tourist.

  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com
1  Thank manbtr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this reviewResponded 11 December 2017

Dear manbtr,

Thank you for your kind review. Our team is proud to know that you had a nice stay at our resort, happy with the facilities and location. We look forward to welcoming you back here again in the future.

Best regards,
Suleiman Tunku Abdul Rahman
Director of Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 December 2017 via mobile

Staff range from lobby to house keeping were all polite throughout the entire hotel. Ms Ayu was attentive and helpful with my check-in & check-out.

Room is tastefully decorated but old. Toilet tiles start to have mould due to age. Nevertheless, the beds were comfortable and we have good night rest.

If budget allows, do choose sea view. Other than swimming pools, I could see parasailing activities from my room.
There is kids splash zone with 2 water slides. There is one pool with different water heights to cater to mixed abilities. There is one deeper pool with more adults too. Life guard is around and a towel & float station too.

Great breakfast selection ranging from omelette station, noodle soup station, dim sum, salad bar, cooked & fried food, fruit & juice station, cereal station. Didn’t manage to try lunch & dinner buffet though.

Adventure zone is just next to the pool’s alfresco Café. All the children love the colorful slide. Slide down blue steep slide into a pool of colorful slides. Red slide is almost like a vertical slide. Scary.

Stayed: November 2017, travelled with family
Thank Connie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this reviewResponded 4 December 2017

Dear Connie L,

We are happy to hear that you had enjoyed your stay at our resort. It has been our pleasure to have you at Golden Sands Resort during your vacation. Our associates will be so happy to hear the compliments you have for them and we do hope to welcome you back for a better stay experience on your next holiday in Penang.

Best regards,
Suleiman Tunku Abdul Rahman
Director of Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 December 2017

Had a great time at this Hotel. Room very nice, couldn't fault it at all. Staff very friendly and helpful a special thank you to Che Lena for her help sorting our boarding passes out, much appreciated. The pool area is very well kept and there are lots of activities if you want to join in, water aerobics great fun. Would definately return if we go to Penang again but if you don't want too many children around don't go at the end of November as they break up for there holidays, we didn't find them a problem around the pool area but at Breakfast it was a bit hectic. The free shuttle bus to George Town was a great bonus which we used a couple of times. All in all we had a brilliant time.

Room Tip: Sea view rooms are lovely especially floors 6 & 7.
Stayed: November 2017, travelled as a couple
Thank sal262
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this reviewResponded 4 December 2017

Dear sal262,

Thank you for taking the time to leave us your feedback and many thanks for your review. It's a thrill to read that you had a "Lovely stay" with us at Golden Sands Resort by Shangri-La. We are delighted to know that you all had a brilliant time at our resort, happy with our services and facilities. We certainly look forward to hosting you again in the future.

Best regards,
Suleiman Tunku Abdul Rahman
Director of Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 November 2017

Sea view rooms have an awesome view, room cleaning could be improved (but gets attended to when asked), amazingly friendly staff, phenomenal activities and facilities for the kids (and Emma at kids club is amazing...my 7 year old son loved her!!), happy hour is always awesome (slightly discounted drinks!), breakfast is massive (spoilt for choice!), and location is brilliant (right in the heart of Batu ferringhi, Rasa is short walking distance too, next to markets and plenty of restaurants and cafes Ferringhi and Penang style!), and if u can't be. Keyhered walking grab a 'grab' car!

  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com
Thank harsh692
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this reviewResponded 3 December 2017

Dear harsh692,

Thank you for taking the time to leave us your feedback and many thanks for your review. We are glad that you had a great time at our resort and happy with our service, food and facilities. We certainly look forward to hosting you again in the future.

Best regards,
Suleiman Tunku Abdul Rahman
Director of Communications

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 November 2017

Absolutely enjoyed my 3 nights stay here! This is indeed an excellent family friendly resort with so much to offer. Great service from the friendly and approachable staffs. Breakfast buffet was sumptuous. View from the balcony was beautiful. My kids love the Adventure Zone the most and asked me to bring them back again next year! We will definitely be back :)

  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com
Thank Pauline P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this reviewResponded 3 December 2017

Dear

It was pleasure to read such a wonderful feedback. Thank you for your time and kind words. Our entire team is delighted to read your review and pleased to see that you and your kids enjoyed your stay at Golden Sands Resort by Shangri-La. We are looking forward to welcome you back again in near future.

Best regards,
Suleiman Tunku Abdul Rahman
Director of Communications

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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