We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Booking.com
Lol.travel
Vio.com
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Nearby Hotels
Reviews (349)
Filter reviews
349 results
Traveller rating
288
49
6
6
0
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
288
49
6
6
0
Show reviews that mention
All reviews centre of town beautiful hotel nice room lovely terrace sight seeing harald mexico monastery
Selected filters
Filter
Updating list...
26 - 31 of 349 reviews
Reviewed 6 March 2016

We had heard good things about the hacienda and wanted to give it a try. Our only regret is we didn't spend more time there. Upon arrival through the gated entrance, you are greeted and checked in with a welcome drink. The grounds are spacious and filled with animals, especially dogs and goats. The bar/restaurant area is by the pool which is very inviting -- and very cold! We stayed in one of the hacienda rooms, which was very spacious and has an rock-walled "outdoor" shower (don't worry, it has lots of privacy). Harold and his team run the place as an eco-resort of sorts and there is evidence of that in the water saving measures they use all the way to the bath products they supply. The staff were very friendly and helpful and Harold himself was a genial host. We didn't have dinner at the resort (if you plan to, make sure you order in advance!), but had a pleasant 15 minute walk into town where there are a number of good options. Breakfast was served at a mutually agreed to time and was very nice. Ixamal is as closely located to the same area attractions as Mérida. If you prefer the hustle and bustle of the big city, Mérida is right for you. But if you want a more quiet last of life in the countryside, Ixamal and the Hacienda Hotel Santo Domingo are the places for you!

Date of stay: February 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
2  Thank Glen B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sonja E, Inhaber at Hacienda Hotel Santo Domingo, responded to this reviewResponded 12 August 2016

Great review! thank you so much!!
We are very happy about your positive comments . Maybe you have the chance to return another time and stay longer in order to enjoy our ameneties and hospitality longer.
You are absolutley right about Izamal, its a quiet still traditional historic town with lots of colonial houses and ancient Maya pyramids to visit. Also the surrounding of Izamal is very attarctive if you want to visit the most important Maya sites like Chichen Itza, Uxmal, Ek balam in between others, or explore old Haciendas and natural cenotes.
This makes Izamal favourable against Merida which is a vibrant city with heavy traffic and pretty noisy. A day trip to Merida is also recommended ( only 45 minutes from here)
So, next time you might plan to stay some more days with us :-)

All the best from Izamal
Sonia & Harald

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2016 via mobile

Quite a find, grounds were beautiful, room was lovely. Everything was wonderful. Welcome drinks on arrival is always awesome. Dinner and breakfasts were great. Harold and Sonja are amazing hosts and have done a great job with their little oasis. Would definitely return.

Date of stay: February 2016
Trip type: Travelled as a couple
1  Thank singyn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 February 2016

The hotel is located in an old Hacienda situated on 32 acres of land on the edge of Izamal. The room was large and very comfortable. There was a great bathroom with a wonderful shower. It was quiet and very well equipped. We had a delicious dinner in their poolside restaurant. The service was very good and helpful and we had the same experience at breakfast the next morning. The owner was always around the help yoany way you asked. The hotel also had an area for camping.

Room tip: I think all the rooms were good. They, of course, got bigger with the price
Date of stay: February 2016
  • Trip type: Travelled with friends
    • Rooms
    • Cleanliness
    • Service
3  Thank keithandhelen3
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 February 2016

I know this is a long shot but the universe has a way of working . . . First of all, visit Izamal. It is a sweet village, a magic pueblo, one of the few we have seen that deserves this title. There are very few tourists, ruins are right in town, people are friendly, and food is good. And this hotel is lovely. The bed is comfortable and the breakfasts are the best we have had in 4 weeks of traveling in Mexico. The showers work; in fact everything in the bathroom is new and functioning, yippee!

Second, if you happen to go to the ruins on Calle 28 between 37 and 35, look for the dog with 6 new puppies. The pups look to be about a week old as of February 12, and the mom is very gentle. I have taken dog food to her a couple of days (it is cheap at the supermercado not far away), but now we are leaving. Maybe you would do the same over the next few weeks if you visit there? And, if some kind generous soul is here sometime in March, she will probably be ready for spaying. She will go into heat again as soon as the pups are a couple of months old, so the cycle will begin again if there is no intervention. There is no dog rescue/shelter here, according to a couple of people I asked, or I would have taken her and the pups to them and left money for the spaying. Just think how good you will feel and what good karma you will be spreading! I realize that she could indeed belong to someone who lives nearby and hope that they will be able to spay the mom (and the pups when they are older). If you see them, update this review please. Thanks!

Room tip: Wifi works well around the bar area but not in rooms.
Date of stay: February 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
3  Thank Entrada7
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 January 2016

We visited Izamal for a wedding and we were happy to get a room anywhere because it was last minute, the hacienda grounds were pretty but the hotel lacked a few details. There was no hot water during our stay, and the owner insisted that there was ( 4 people experienced cold showers), lack of bedding because it was fairly cold, we had the impression that the breakfast was included as it was only 2 hours, and had a set menu and to our surprise at check out it was not. Overall a decent stay.

Date of stay: January 2016
Thank GoldieLocksTours
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IZAMAL S, Owner at Hacienda Hotel Santo Domingo, responded to this reviewResponded 26 January 2016

Thank you very much for your comments. We are taking reviews serious.
Please let me comment and correct f your comments.

We provide blankets in every room for those few chilly nights we have in the winter time.
At check in we explain also about that blankets are located in the closet because nights right now are fresh. Probably you did not pay attention to the explanations because you have been busy discussing about the twin bed room with your friends.

Unfortunately you did not use the blankets, that`s the reason why you got cold at night. The blankets were unused when our employees cleaned your room.

There was also hot water in your room. I wanted to show you so you could have a hot water shower, but you denied to get the proof. I also explained to you, we are checking all systems every single time before we rent a room in order to be sure everything is functional. I told you it takes about 20 to 30 seconds until water gets hot in this time of the year.
Hot water worked before you arrived and after you left, so we do not see any reason why you should not have had hot water. You are talking about your friends in the other room who also claimed not having hot water. At least I was able to proof them the hot water system is working.

You got a written confirmation with the features and the rate of the room. In this confirmation we also offer additional the breakfast, which you did not order. Also in your registration form it was clearly marked that you booked the room only, without breakfast. Why have you been surprised when we charged your breakfast at check out? We even served your breakfast way after regular breakfast time which is not a too bad service, I think.
We do accept complaints if they are substantial, but in this case, unfortunately we need to refuse them. There was nothing wrong with your room.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews