We arrived at the designated time after filling up the car with provisions for the week only to find we could not get in as the previous occupiers had broken the key in the door so we had to leave the cars running with the AC on. The staff from Villas cala d'or were roaming around trying to sort out the problem but it took nearly 3 hours for us to finally get in and obviously the place had not been cleaned and we had to wait another 2 hours whilst this work was done. Not the fault of the Villa but the agents were very slow at dealing with this . The photos of the house are not up to date and were taken sometime ago, the table tennis table is part broken and not easy to move or play on, there is a washing machine right next to the BBQ area causing some issues in using the BBQ and its unsightly, the children's play area is broke and in a mess and the outside very clearly has not been managed very well with dead plants in pots etc. In the kitchen is is dark and there were lights missing.We made the best of the house and its location which is very quiet and cas Concos is perfect;y located for bars etc. The pool area is great. But Villas Cala d'or did not want to know about any of the issues and would categorically not offer even 1 euro of compensation or apologise for the issues reported.