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Kieran
Bicester, United Kingdom

Big thank you

5.0 of 5 bubblesReviewed 4 Oct 2024via mobile
Firstly it was very clean. The staff were very friendly and the drinks were great. On my first night I thought I would ‘take a walk’ into Malia to see a few old friend. I got quite tipsy and one of the staff recognised my all inclusive wristband and managed to get me home. Although my partner was not very impressed with me, we really appreciated the actions of this member of staff. I believe his name was Costas. Great customer service.
Date of stay: October 2024
Trip type: Travelled with friends
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Reviews (481)
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All reviews pool bar bbq night german guests restaurant staff all inclusive hotel main pool would return to this hotel main building kids pool four star love this hotel lovely lady decent size great laugh family holiday food and drinks amazing week
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Reviewed 4 October 2024 via mobile

We have spent two weeks in this hotel every year since 2018. We return each year because we love Crete but mainly because we love this hotel, the staff, the food and the relaxed atmosphere. The hotel is of a very high standard and the cleanliness is second to none. The food is exceptional with a great choice of international cuisine with lots of Greek food which we always enjoy. The staff are always friendly and welcoming, in particular Nasos, the maître d'hôtel who is always at hand to help and organise things. BBQs are held every Wednesday, the food is excellent and the traditional Greek entertainment is exceptional; it’s a night you won’t want to miss. Also the a la carte night is superb. There is an excellent swimming pool with plenty of sun beds, and a pool bar. We have travelled extensively to different parts of the world but we can honestly say this is our happy place, the place we love above all the others.

Date of stay: September 2024
Trip type: Travelled as a couple
Thank Mo B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 September 2024

Not good unless your german! First we booked a superior room with Seaview +pool view we got niether!our first room overlooked the childs pool toilet in the shower sink in the bedroom and a jacuzzi bath in the bedroom not what we booked at all! We asked to move which we did to another jacuzzi room but this had a separate toilet it was my birthday so we decided to use the jacuzzi big mistake!! The whole room flooded! And the a/c broke we asked to move again and was given a bungalow opposite the road it was sufficient but not the room we booked food awful Jeani on the pool bar brilliant

That's it

Date of stay: September 2024
Trip type: Travelled as a couple
1  Thank Chris H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vasilis Tsamandouras, Ιδιοκτήτης at Kyknos Beach Hotel & Bungalows, responded to this reviewResponded 21 September 2024

Oh, we apologize for the Jacuzzi room you received, free of charge...!!! But you are right (your right, as you would probably write), only the germans know how to operate a jacuzzi...

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Reviewed 19 August 2024 via mobile

Firstly i’m not sure how you can use the words ‘beach hotel’ in the title of this property because it isn’t on the beach.
I paid a supplement to my holiday company (easyjet) for a Superior Double room with a sea view. What i recieved should be described as a partial sea view & when i questioned this with the hotel reception i was informed it was sea view.
While im talking about reception, on arrival at 3pm we weren’t met with a warm welcome but by a man who i think was the General Manager who was abrupt and wanted ‘Your voucher’ to which i had no idea what he was talking about. Now i have to email him a screenshot of my booking confirmation before he’ll tell me if i actually have a room. He then tells me i have pay him for the use of the safe to which im i’m surprised as its AI. So i pay the €28 for safe + the €98 tourist tax. Next he gives me a piece of paper and points a finger in the direction i need to now carry my luggage, no help whatsoever. After a long day of travel you don’t expect this from a hotel with a 4* rating. Later that evening i saw others being given better treatment.
Room was very comfortable, towels and bedding were of good quality and changed frequently. We had air con & a ceiling fan which was a life saver as it was very hot & humid during our visit. The bathroom was exceptionally modern with a multi function shower & even allowed to flush the toilet paper.
The food offered was plentiful but often hard to construct a main meal out of the mismatched offerings. Had breakfast everyday and tried a few afternoons & several evenings but ate out most days & nights. We did attend the Al a carte restaurant which was a pleasant & lovely evening.
The soft drinks are awful and that’s being polite. Had a couple of Ouzo at pool bar which i found ok. I think you can pay extra if you want premium brand and pay for all drinks after 11pm.
The pool area had every sun bed reserved with a towel by 8am even thought it’s forbidden but not policed. The water looked a bit cloudy and smelt strongly of chlorine So we found another hotel and used that everyday.
Apart from the aforementioned man on reception all the staff that i saw worked very hard & were incredibly polite and efficient in whatever they did. Special mention to the Restaurant Manager & his team

Would i stay here again… Possibly, but not as AI

Room tip: Visit the beach early and watch the Sunrise
Date of stay: August 2024
Trip type: Travelled as a couple
1  Thank Greybald62
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vasilis Tsamandouras, Ιδιοκτήτης at Kyknos Beach Hotel & Bungalows, responded to this reviewResponded 21 September 2024

Thank you very much for your comments. We will take them into consideration in order to improve our services!

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Reviewed 18 August 2024

Rooms - As a family of 4 in a superior bungalow we found the room quite tight. 4 single beds in one small studio room. However, the air con was great! Rooms cleaned everyday.

Pool - My kids loved it so happy days! However, they have a no towel policy for the beds. Well the beds were full by 8am, with towels 😂 so that didn’t completely work.

Staff - very friendly! Very helpful.

Food and drink - This was the downfall. The drinks were awful and the food wasn’t great at all. In fact we ate out everyday because of this. There isn’t a children’s section, or a vegetation section - it’s just completely random food that isn’t to most people’s preferences. Many said the same. We aren’t fussy eaters but the food was honestly awful along with the watered down (non branded) drinks.

Entertainment - didn’t stay for much of it due to eating out. However, I do agree with a previous comment about sexualised rap music - very random at times! Not all the time, just very random odd occasions - like 10am. Especially with young children who look at you when the swearing starts! However, the rest of the daily music was fine. Just that random couple of times.

Location - it’s a great base, great restaurants. Go to Bites - a little cafe down the road. Cheap and so delicious.
Also neighbouring restaurants - every restaurant works so hard to be honest. Lovely family businesses.

Overall, I don’t think this hotel is a great all-inclusive hotel. The food and drinks aren’t up to scratch. If I was reviewing this alone it would be 2 star! However, as I said this is a good base if you can afford to go out every night - it’s more of a self catering holiday. We certainly didn’t think we’d be spending as much as we did! We going out made it for us!

Date of stay: August 2024
Trip type: Travelled with family
2  Thank lloyds123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vasilis Tsamandouras, Ιδιοκτήτης at Kyknos Beach Hotel & Bungalows, responded to this reviewResponded 21 September 2024

Some things never change. You expect english food while in Greece, instead of enjoying the greek cuisine, which is according to Gordon Ramsay, the No 1 of the world. But anyway, thanks for the 4 stars!!! People who read this, do not book our hotel if you expect worcestershire sauce... We just don't do it here. What we offer is a wide variety of international dishes, like pizza, fries and burgers of course, but also there are greek foods on a daily basis. We offer moussaka, pastitsio, feta, salads with olive oil... Not to mention our one of a kind Gyros pita, tzatziki and stifado!!! With all the respect, Bites is really cool to visit for a break, but please do not describe our food as the downfall... It is really not fair for everybody from our kitchen brigade and the hotel management, which cares to buy only the best quality of food. Honestly did you try our chicken nuggets? What is wrong with them??? Hope you have a better holiday next time!!!

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Reviewed 13 August 2024 via mobile

As a family of 5- two children aged 12 and 10, myself/husband and grandparent. Stayed for two weeks.

Rooms: lovely and spacious. We had a sea view room which was beautiful and quiet. My mother had a single room which was also lovely and spacious. Rooms were cleaned everyday, towels changed daily, beds once a week. Beds comfy and big.

Pool: lovely pools, plenty of beds and umbrellas, I think from previous reviews there aren’t many umbrellas but this is because a lot of beds are shaded by palm trees in the afternoon. The children’s pool is a lot quieter but I think this is because the bigger pool is by the bar and restaurant (not that it’s a long walk from the smaller pool). It does get busy but not overly and everyone has been respectful of others unlike other all inclusive accommodation we have stayed at before.

Pool bar: Staff are lovely always smiling and work really hard. Drinks aren’t great cheap drinks so we often bought our own from the shops outside and drank at the bar which staff were fine about. The music is very mixed around the bar. Some Greek music, some relaxing/ chilled music and then there was some awful music swearing, racist and sexualised music. As it’s a family hotel we didn’t feel it was appropriate.

Staff: All staff are lovely and attentive. They work very long hours and always look happy and speak. Management also friendly and helpful when needed.

Food: Very mixed, at breakfast there was always a huge choice. Lunch was also good, with something for everyone. Evening meal weren’t the best for us so we ended up going out every night which we enjoying doing anyway but for families that don’t want to venture out it may be a disappointment.

Entertainment: We went to the BBQ the first Wednesday we were there and it was nice. Staff again work hard, food was nice and the singer was really good. Worth the 20€ each. We also went to the dance show but we only stayed for a short while as for us it was a little boring.

Location: good location, close to lovely beaches and shops. Gemini is a good convenience store.
Restaurants we would recommend are
- The beachcomber
- Sergiani Garden
- Sofra
- Anatolia
Only one restaurant we went to and would avoid at all costs next time was Creta. Food was awful and we also spoke to another family we had been and they felt the same

Over all we had a very pleasant stay and would recommend.

Date of stay: August 2024
Trip type: Travelled with family
Thank Emzie1187
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vasilis Tsamandouras, Ιδιοκτήτης at Kyknos Beach Hotel & Bungalows, responded to this reviewResponded 21 September 2024

Thank you very much!!!

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