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Graham B
Oxford, United Kingdom

First impressions mean so much

3.0 of 5 bubblesReviewed 18 Aug 2024via mobile
Firstly i’m not sure how you can use the words ‘beach hotel’ in the title of this property because it isn’t on the beach.
I paid a supplement to my holiday company (easyjet) for a Superior Double room with a sea view. What i recieved should be described as a partial sea view & when i questioned this with the hotel reception i was informed it was sea view.
While im talking about reception, on arrival at 3pm we weren’t met with a warm welcome but by a man who i think was the General Manager who was abrupt and wanted ‘Your voucher’ to which i had no idea what he was talking about. Now i have to email him a screenshot of my booking confirmation before he’ll tell me if i actually have a room. He then tells me i have pay him for the use of the safe to which im i’m surprised as its AI. So i pay the €28 for safe + the €98 tourist tax. Next he gives me a piece of paper and points a finger in the direction i need to now carry my luggage, no help whatsoever. After a long day of travel you don’t expect this from a hotel with a 4* rating. Later that evening i saw others being given better treatment.
Room was very comfortable, towels and bedding were of good quality and changed frequently. We had air con & a ceiling fan which was a life saver as it was very hot & humid during our visit. The bathroom was exceptionally modern with a multi function shower & even allowed to flush the toilet paper.
The food offered was plentiful but often hard to construct a main meal out of the mismatched offerings. Had breakfast everyday and tried a few afternoons & several evenings but ate out most days & nights. We did attend the Al a carte restaurant which was a pleasant & lovely evening.
The soft drinks are awful and that’s being polite. Had a couple of Ouzo at pool bar which i found ok. I think you can pay extra if you want premium brand and pay for all drinks after 11pm.
The pool area had every sun bed reserved with a towel by 8am even thought it’s forbidden but not policed. The water looked a bit cloudy and smelt strongly of chlorine So we found another hotel and used that everyday.
Apart from the aforementioned man on reception all the staff that i saw worked very hard & were incredibly polite and efficient in whatever they did. Special mention to the Restaurant Manager & his team

Would i stay here again… Possibly, but not as AI
Date of stay: August 2024
Room Tip: Visit the beach early and watch the Sunrise
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vasilis Tsamandouras, Ιδιοκτήτης at Kyknos Beach Hotel & Bungalows, responded to this review
Responded 2 weeks ago
Thank you very much for your comments. We will take them into consideration in order to improve our services!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 18 August 2024

Rooms - As a family of 4 in a superior bungalow we found the room quite tight. 4 single beds in one small studio room. However, the air con was great! Rooms cleaned everyday.

Pool - My kids loved it so happy days! However, they have a no towel policy for the beds. Well the beds were full by 8am, with towels 😂 so that didn’t completely work.

Staff - very friendly! Very helpful.

Food and drink - This was the downfall. The drinks were awful and the food wasn’t great at all. In fact we ate out everyday because of this. There isn’t a children’s section, or a vegetation section - it’s just completely random food that isn’t to most people’s preferences. Many said the same. We aren’t fussy eaters but the food was honestly awful along with the watered down (non branded) drinks.

Entertainment - didn’t stay for much of it due to eating out. However, I do agree with a previous comment about sexualised rap music - very random at times! Not all the time, just very random odd occasions - like 10am. Especially with young children who look at you when the swearing starts! However, the rest of the daily music was fine. Just that random couple of times.

Location - it’s a great base, great restaurants. Go to Bites - a little cafe down the road. Cheap and so delicious.
Also neighbouring restaurants - every restaurant works so hard to be honest. Lovely family businesses.

Overall, I don’t think this hotel is a great all-inclusive hotel. The food and drinks aren’t up to scratch. If I was reviewing this alone it would be 2 star! However, as I said this is a good base if you can afford to go out every night - it’s more of a self catering holiday. We certainly didn’t think we’d be spending as much as we did! We going out made it for us!

Date of stay: August 2024
Trip type: Travelled with family
1  Thank lloyds123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vasilis Tsamandouras, Ιδιοκτήτης at Kyknos Beach Hotel & Bungalows, responded to this reviewResponded 2 weeks ago

Some things never change. You expect english food while in Greece, instead of enjoying the greek cuisine, which is according to Gordon Ramsay, the No 1 of the world. But anyway, thanks for the 4 stars!!! People who read this, do not book our hotel if you expect worcestershire sauce... We just don't do it here. What we offer is a wide variety of international dishes, like pizza, fries and burgers of course, but also there are greek foods on a daily basis. We offer moussaka, pastitsio, feta, salads with olive oil... Not to mention our one of a kind Gyros pita, tzatziki and stifado!!! With all the respect, Bites is really cool to visit for a break, but please do not describe our food as the downfall... It is really not fair for everybody from our kitchen brigade and the hotel management, which cares to buy only the best quality of food. Honestly did you try our chicken nuggets? What is wrong with them??? Hope you have a better holiday next time!!!

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Reviewed 13 August 2024 via mobile

As a family of 5- two children aged 12 and 10, myself/husband and grandparent. Stayed for two weeks.

Rooms: lovely and spacious. We had a sea view room which was beautiful and quiet. My mother had a single room which was also lovely and spacious. Rooms were cleaned everyday, towels changed daily, beds once a week. Beds comfy and big.

Pool: lovely pools, plenty of beds and umbrellas, I think from previous reviews there aren’t many umbrellas but this is because a lot of beds are shaded by palm trees in the afternoon. The children’s pool is a lot quieter but I think this is because the bigger pool is by the bar and restaurant (not that it’s a long walk from the smaller pool). It does get busy but not overly and everyone has been respectful of others unlike other all inclusive accommodation we have stayed at before.

Pool bar: Staff are lovely always smiling and work really hard. Drinks aren’t great cheap drinks so we often bought our own from the shops outside and drank at the bar which staff were fine about. The music is very mixed around the bar. Some Greek music, some relaxing/ chilled music and then there was some awful music swearing, racist and sexualised music. As it’s a family hotel we didn’t feel it was appropriate.

Staff: All staff are lovely and attentive. They work very long hours and always look happy and speak. Management also friendly and helpful when needed.

Food: Very mixed, at breakfast there was always a huge choice. Lunch was also good, with something for everyone. Evening meal weren’t the best for us so we ended up going out every night which we enjoying doing anyway but for families that don’t want to venture out it may be a disappointment.

Entertainment: We went to the BBQ the first Wednesday we were there and it was nice. Staff again work hard, food was nice and the singer was really good. Worth the 20€ each. We also went to the dance show but we only stayed for a short while as for us it was a little boring.

Location: good location, close to lovely beaches and shops. Gemini is a good convenience store.
Restaurants we would recommend are
- The beachcomber
- Sergiani Garden
- Sofra
- Anatolia
Only one restaurant we went to and would avoid at all costs next time was Creta. Food was awful and we also spoke to another family we had been and they felt the same

Over all we had a very pleasant stay and would recommend.

Date of stay: August 2024
Trip type: Travelled with family
Thank Emzie1187
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vasilis Tsamandouras, Ιδιοκτήτης at Kyknos Beach Hotel & Bungalows, responded to this reviewResponded 2 weeks ago

Thank you very much!!!

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Reviewed 12 August 2024

Just back from the best 2 weeks at Kyknos beach, we loved every mintue of our time away. The hotel was of a high standard, staff were so friendly & welcoming, rooms cleaned every day. Nasos the restaurant manager was so lovely, organising a birthday song & cake for my daughter in the restaurant. BBQ night on a Wednesday, wow! amaxing food & great Greek performers, really traditional evening which was very enjoyable.
You can always find a sunbed around the pool also.
If I had to find one teeny issue, it would be breakfast mostly being catered for the German travellers, but wouldnt stop us from going again!

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Jenni A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 July 2024

Visited with family and friends for 10 nights, this was our 5th visit. This time my elderly Mother was in a wheelchair. We had rooms in the hotel which were great and my Mom was in a single room.
The hotel, staff were fantastic. The hotel had been renovated since our last visit which was much improved. The food was really good, and the barbecue was again exceptional. Thank you to Nassau for all his hard work organising this event. Also Andy who worked at the bar and restaurant was a credit to the hotel, nothing was too much trouble to help us. We will be returning next year with my elderly Mother.
Just one request, it would be great if the hotel could provide a ramp to push wheelchairs and pushchairs up the steps to the lift. This would save 2 of us having to lift the wheelchair up the steps.
Don't hesitate to book the hotel is in a great location with amazing staff.
See you next June.

Date of stay: July 2024
Trip type: Travelled with family
1  Thank P5250UGsusanb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vasilis Tsamandouras, Ιδιοκτήτης at Kyknos Beach Hotel & Bungalows, responded to this reviewResponded 2 weeks ago

Thank you very much! See you next year!!!

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Reviewed 6 July 2024

Me and a couple mates went to kyknos for a lads holiday in Malia. It was a nice hotel very quiet and peaceful. I'll be honest though the staff at the hotel made our holiday. The amount of good times and laughs we had with them. If you go to the bar ask them about the rakia king (d from the t). I had to shout out giannis, lefterisse, Florida and marilenna and Louis. Amazing people and will definitely be going back there just to see them.

Date of stay: June 2024
  • Trip type: Travelled with friends
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Thank michael s
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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