First of all I would like to point out that the hotel certainly could do better. There were good things but there were also some bad things. What did I like: I liked the service at the reception, kind, good english speaking persons that help you when you need it. The room cleaning is good aswell, I have had no reason to complain. The rooms itself are good, everything has airconditioning that can keep the room at a nice temperature as long as you start it running some time before you go to sleep. Warning: your key has a magnet that takes care of the power in the room, if you want to let your airco running you either have to be in the room, not close your room or ask for a spare key. The pool itself is good and it is long and deep enough to take a nice swim. Although this is a common problem with any kind of these hotels: there were not enough beds around the pool. I however doubt this could be solved by placing more beds because more people would simply lay their towel and stay away.

Now for the less good or bad things:
There is a table tennis table, a mini football table and a pool table. However you either have to bring your own things or you need to pay every time you want to use a crappy ball and a bat to play at the table tennis table. I would think that the all inclusive could include this aswell. Then for the bar at the pool. After 23.00 hours you have to pay for every drink you want and they are not cheap. Seriously? I could understand that at some point you need people to compensate you for late drinks, but 11 pm? That is way too early.
As I mentioned before, my room was nice, however when we arrived we first got put in other rooms, out of which we had to change the next morning. We booked this very early (january) you would think they had enough time to book us in the same room for the whole stay.
Then for the buffet, I have to say that there is a wild variety of all sorts of food from which you can choose. I liked this and I wanted to say this. However things could be much improved. The popular foods disappear very quickly and it takes some time to replace those. Also the plates run out pretty quick and then you have to wait for new ones. This could be better taken care of and this is probably due to a lack of personnel.
Then for the containers of the food. The fries are always limp, I have never had nice crispy ones, this makes you think about the freshness of the food. The covering lids over the food can not be put up firmly and fall sometimes back. It ruined a good shirt of mine when I was trying to take some sauce. De bottles with chocolate and other stuff that you can put over your ice are always sticky and should be properly cleaned regurarly.

What I found weird above all however, was that on saturday (and on sunday too I believe) they invited guests from somewhere else to eat at the restaurant. Although I could normally care less if some extra people were eating, this time there was simply not enough space to sit. I got sent away from two empty tables after which I just took a table that someone was just finished with. This is not a way to treat you customers that stay with you for at least a whole week. If you want to invite someone else, fine, but make sure your own guests can still find a table.

To end my review, it was certainly not all bad at Kyknos, but there are certainly things that could be improved and I hope they do.

Overall a very good experience ! Hotel very clean , staff very friendly ! Food is fantastic with lots choice !! Only thing that could be improved is better wifi coverage and the mini golf needs a refurb !! Oh yeah and don't hire a quad bike !! Dangerous!!!!!!!!!

We visited Kyknos hotel in August 2016. All was fine, starting from the welcome and finishing with the staff attitude. The staff is perfect and always to help. Special credit goes to Despoina and Nassos who attract by their charisma and hospitality. In addition the food is great with thematic dinners on week-ends. It is a green and well kept area. The only negative thing is the back yard of the building opposite the main block. It is a desertlike area with no view at all. Also the hotel is in the 2nd line and we had to use the private beach of Ikaros hotel, some 10-15 min. Of walk. The beach is good. Overall we are very satisfied. But if you choose to rest in Malia rent a car to visit all the beautiful sites Crete can boast for. Actually there is not much to do and see in Malia or Stallis.