We had a private room booked for 5 months in advance and arrived to find that they had added in one more person (a stranger) to our "private" room. They basically just said they were sorry but they had no other space. We all go to bed early as we have an early morning start on a multi-day snow trip planned only to be woken several times by the unknown person sharing the room (we never actually saw him during the day, just his stuff) coming in to rummage through his bag. Then from about 3 am we were kept awake the rest of the night by loud snoring all night once he finally came to bed. In the morning, going on very little sleep, I fell down the outside stairs while loading the car. The stairs were wood and coated with frost with no tread on them whatsoever (I'm not typically this clumsy). Still no real concern from the employees over our experience or the injury (which led to me having to cancel our trip and spend the day in the hospital, as well as the next 2 weeks in bed). Hopefully they have improved management/staff since then, as well as having put some tread on the stairs.
- Official Description (provided by the hotel):
- Fantastic quiet lakeside location. Only 5 minute walk to the centre of town. "Bus and Group" free ambience allowing you to enjoy our garden courtyard. Our comfy, spacious and TV free lounge overlooks Lake Wanaka with it huge floor to ceiling windows. Its these views which are our biggest clincher, followed by the NEW kitchen, vareity of room types and outside areas. ... more less
- Also Known As:
- Wanaka Bakpaka Hotel Wanaka