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Reviewed 29 May 2021

The Royalton Blue Waters is located on a beautiful beach with well-kept grounds and lovely rooms. Let me get right to it. The food is average, balanced between two really good restaurants that reservations are strongly recommended in order to get seated, and a couple of pretty bad ones that do not require any sort of RSVP and are almost unjustifiable for serving what they did. The nightly entertainment is quite enjoyable. The beach is gorgeous other than the daily vendors whistling and hollering to get your attention to sell you something (don't find that at too many other locations). The rooms are quite nice though the safe was faulty and almost locked away our passports for good. There were daily smoke alarms at all hours in our part of the building, not sure what the cause was (maybe too much "smoke"). The experience may have been different if we paid for the personal concierge service, which we did not. Also, can't forget, the spa experience was amazing...definitely worth every penny! Overall, we enjoyed ourselves but we know of other places we could have paid just a little bit more and probably have gotten a much better experience (e.g., food and peacefulness on the beach). I believe this resort is great for families and young adults, not necessarily for the romantic couples getaway.

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with this hotel
Thank Shakur W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royalton Resort, Other at Royalton Blue Waters, responded to this reviewResponded 30 May 2021

Dear Shakur W,

Thank you for choosing Royalton Blue Waters for your vacation and for taking the time to share your experience with us.

We appreciate your feedback highlighting our well-kept grounds, beautiful beach, enjoyable entertainment, and great service received at the Spa.

Please accept our sincere apology for the inconvenience that you experienced and your feedback was shared with the team for review and attention.

It was a pleasure to serve you and we look forward to welcoming you again.

Regards

Royalton Blue Waters
Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2021

The service for checking in and maintenance were very satisfying the food at the buffet could’ve had more variety For people that are like vegan or vegetarian as far as bar service the lobby bar service was good the Buffet drinks and food we’re not good I wanted to book more than one excursion however wasn’t able to do too waiting long periods in the lobby to be serviced and more of a variety for couples to do. the hotel needs more staff for the excursions and Covid testing

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank natalier7710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royalton Resort, Other at Royalton Blue Waters, responded to this reviewResponded 30 May 2021

Dear Natalier7710,

Thank you for choosing Royalton Blue Waters for your vacation and for taking the time to share your experience with us.

We appreciate your comments about the service received at the lobby bar, the check-in process, and the maintenance of the resort.

Please accept our sincere apology for the inconvenience that you encountered and your feedback was shared with the team for review and attention.

It was a pleasure to serve you and we look forward to hosting you again.

Regards

Royalton Blue Waters
Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2021

Multiple dining and lounging locations, the pools were beautiful, the staff were friendly and accommodating, the rooms were unique and comfortable, and the food was great. I would definitely return for more stays

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jvspearson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royalton Resort, Other at Royalton Blue Waters, responded to this reviewResponded 30 May 2021

Dear Jvspearson,

Receive exclusive regards from Royalton Blue Waters.

Thank you for choosing us and for taking the time to share your experience with us.

We are delighted to read that you had a great relaxing trip and you enjoyed the pools, the rooms, delicious food, and great service from our friendly hosts.

It was a pleasure serving you and we look forward to hosting you again soon.

Regards

Royalton Blue Waters
Management Team

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Reviewed 28 May 2021

The worst hotel in Jamaica since covid I am sure of it , I have been to five hotels since covid in Jamaica and this is by far the worst , worst service , no management it seems everyone does what they want , places open when it want like the bars , cafe, food etc , the staff isn’t pleasant, they ran out of liquor many times the drinks are awful , the food is not good , they ran out of towels , the place is absolutely dirty they don’t clean or sanitize anything the pool isn’t clean properly, every person was complaining while at the resort every conversation you overhear everyone complaining this hotel needs better management. Water went away at one night for hours which is not sanitary. Do not waste your money honestly please

Date of stay: May 2021
Trip type: Travelled as a couple
Thank chryssy2021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royalton Resort, Other at Royalton Blue Waters, responded to this reviewResponded 30 May 2021

Dear Chryssy2021,

Thank you for choosing Royalton Blue Waters for your vacation and for taking the time to share your experience with us

It is my deepest regret to read that you did not enjoy your time with us. I assure you that the circumstances you described are not typical of the high standard that we strive to provide. We take pride in creating lasting memories and we are very disappointed that this was not your experience.

We understand how disappointing it can be when your much-anticipated vacation does not happen as planned. We hope that this has not completely tarnished your perception of us. We hope that you will consider giving us another opportunity to serve you, assuring you of our commitment to serving you to a better experience.

Regards

Royalton Blue Waters
Management Team

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Reviewed 28 May 2021

We stayed at the Royalton Blue Waters Resort at the end of April for a wedding. We reserved a swim-out room and also signed up for Diamond Club. Our room was spacious and relaxing and I really enjoyed being able to lounge on our patio and wade in the pool. Overall the water was a bit colder for the swim-outs, so in the future would most likely just book a regular room and use the resort's pools and beach access.
The beach front at the resort was just gorgeous. The water is clear and warm and we also took advantage of taking one of the wind sailing boats out. Being a part of the Diamond Club, we had access to the Beach Bar where we met Natoya who ended up being our favorite bar tender/server at the entire resort. Our first day there she learned our names and faces and from there on out she recognized us and took care of us the rest of our trip. Huge kudos to Natoya and anyone else visiting this resort needs to seek her out!!
Our Butlers Nicholas and Tannisha were also of great service getting us dinner reservations and bottles of champagne. They were always friendly and happy to assist us with any request we had. They made staying at the resort an easy and enjoyable time!
Overall, our stay here was very enjoyable and the wedding turned out absolutely great. We will definitely recommend to friends and family in the future!

THANK YOU!
Sam & Anthony

Date of stay: April 2021
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Thank SamanthaZinger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royalton Resort, Other at Royalton Blue Waters, responded to this reviewResponded 30 May 2021

Dear SamanthaZinger,

Thank you for choosing Royalton Blue Waters for your recent vacation and for taking the time to share your experience with us.

We appreciate your comments about our spacious room, the pools, the beach, and excellent service from our hosts; they will definitely be acknowledged for a job well done.

It was an absolute pleasure serving you and we cannot wait to welcome you again.

Regards

Royalton Blue Waters
Management Team

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