Great location, great staff. DJ, Carlos and Arnold stood out to me. They went above and beyond for us as we just got engaged.

The lady that checked us in at 1230 night was nice but didn’t give us enough info for the WiFi and when I kept calling the front desk she didn’t answer. I called multiple times and even called the main customer service line for Hilton. I was pretty annoyed that I had to walk down at 130am to get it after driving for 12 hrs!

There were some things that needed maintenance but DJ was kind enough to write them down on a piece of paper for upper management to deal with. Sometimes you need to let a hotel know what’s wrong so they can make it right.

The parking is free which is a plus as most Hilton hotels charge you $15 or more for.

The pool and gardens were nice. You get a view of the mountains. There’s also bbqs on the property which is a plus.

They also offered us their shuttle with a driver to take us to dinner and dessert.

I haven’t been impressed by any hotels (we travel a lot and sleep in different hotels) in the past year like the way this one impressed me.

We stayed at this hotel during our first experience of Zion National Park for three nights. We really enjoyed our stay at this hotel. The location is great because it is within walking distance of the park entrance. Our room had a nice balcony with a river and mountain view. The room quality was great and the staff were exceptionally helpful and courteous. I highly recommend this hotel.

Wow. What a location--right in the middle of a beautiful canyon with bold rock formations towering right over your room---a peaceful stream flowing through the edge of the property where you can make a fire and enjoy nature. Nice extras are two heated pools and a spa.

Service at the front desk was excellent. Agents act as concierge and are quite knowledgeable about the park. Rooms are perfectly adequate--clearly an older hotel that has had a face-lift but it was a good face-lift.

The only reason I didn't give it a perfect score was some objections I had about the restaurant and those might just be a matter of taste. The presentation wasn't very impressive--the decor a little too understated and the location right off the lobby when there are better parts of hotel with better views was a little odd. Though it is clear that "fine dining" is the goal here, a few options more catered to us common folk might have been nice. For instance, maybe one sandwich or some more casual fare on the dinner menu? Maybe more of a liquor variety than just top-shelf? The bar didn't have any liquors on display and so you just had to specifically ask if they had something--most of which they didn't. The staff was friendly but not enthusiastic.

That is a small grip overall though. There are plenty of other restaurants in Springdale that were probably more my style. I was too tired after a long drive to get in the car again. Overall, I found this a great place to stay and I would certainly return.