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“Lodge grounds were a bit trashy ...”

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Cliffrose Lodge & Gardens
Ranked #3 of 16 Hotels in Springdale
Certificate of Excellence
GreenLeadersBronze level
New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Lodge grounds were a bit trashy ...”
Reviewed 26 April 2012

The room didn't really look like it did online and I thought that the cheap, kid's playground equipment outside made it feel kind of trashy. Front desk staff was not very friendly or welcoming.

  • Stayed April 2012, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Emma J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cliffrose1, General Manager at Cliffrose Lodge & Gardens, responded to this review, 27 April 2012
Our grounds are the highlight of our facility. Our lawns and botanical gardens are what really set us apart from the other properties in town. We have a 4 person staff that is totally dedicated to the upkeep and maintenance of the grounds. We do have a play ground for children, which was just replaced with brand new equipment last week. The playground is only in direct view of one of our buildings, so if you would like to not have the playground in view please contact our front desk and we will do everything we can to assign you a room that does not overlook the playground.

As for the comments regarding our front desk staff. We are very committed to making sure that every guest that stays with us has a great experience. Customer Service is our highest priority here at the Cliffrose. If you have anything less then a great experience with our staff while staying with us I encourage you to contact me directly during your stay. My card is always available at the front desk with my personal cell phone number and email on it. I will do everything I can to address the situation immediately and make sure that you leave here satisfied.

Please take the time to visit our website and look at the pictures of our facility. If you have any questions at all please feel free to call us, and we will do everything we can to make sure you have a truly wonderful stay with us.

Thank you,

Breck Dockstader
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Traveller tips help you choose the right room.   Room tips (541)
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fullerton, CA
Level 3 Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 25 April 2012

We enjoy Zion National Park and this is a great place to stay. In fact this is our 3rd stay here. The park entrance is an easy walk from the hotel. Our room had great views of the river and gardens. The room was clean and comfortable. We did not have any issues with the staff and the gardens were beautiful.

  • Stayed April 2012, travelled as a couple
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Helpful?
1 Thank plumeriafullerton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Connecticut
Level 3 Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 24 April 2012

This was the best hotel we stayed in during our trip. We had a Riverside King suite. The room was clean and large. On our patio, there was a hummingbird feeder, and we enjoyed watching the hummingbirds. The gardens were beautiful!!!!! We arrived early in the day, before a tour that picked us up at the lodge(about 11 am), and they let us check in after about 10 minutes when the room was cleaned. The staff was very helpful and quite nice. The location was right outside of Zion. We would stay again when in the area.

Room Tip: Great hotel....riverside rooms have a nice view.
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  • Stayed April 2012, travelled as a couple
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Helpful?
1 Thank Squier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gainesville
Level 4 Contributor
49 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 24 April 2012

We arrived for our stay earlier than 2pm. Our room wasn't ready but we were told by a abrupt, unsmiling female clerk that we could check in at 2pm. Since we only had about an hour to kill we visited more of Springdale including the outrageously priced grocery store Sol Foods. When we returned at 2pm another clerk was manning the desk and we were told that the check in time for suites was 3pm even though our printed confirmation listed 2pm. He proceeded to say that the room had not been even started and someone else's belongings were still in there since the previous occupants were just changing rooms and housekeeping had not gotten to it. He at least apologized. At that point we headed into the national park since that was the purpose of our visit but we were delayed by the miscommunication. The park was beautiful. When we returned the third time check in went smoothly with yet another clerk who was very pleasant. We had prepaid for our room and the reservation was 5 people, yet when we opened the pull out sofa there was no bedding and when they brought it 20 minutes later they were out of pillows. We were in a downstairs room and the pounding of footsteps up and down the stairs and around the room above was hard to ignore. I would not recommend to others and would try the Desert Pearl or Cable Mountain.

  • Stayed April 2012, travelled with family
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    • Cleanliness
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Helpful?
1 Thank 27lovetotravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cliffrose1, General Manager at Cliffrose Lodge & Gardens, responded to this review, 27 April 2012
I'm very familiar with this guest and the situation that took place. There was definitely a lot of confusion with this guests and their reservation. I sincerely apologize for the experience that the guest had with us. We changed some procedures last month in our housekeeping department that took a short time to adjust to. I assure anyone who reads this review that we have ironed out those changes and things are running very smoothly. Every room will definitely be fully stocked with the correct amount of linens. If for any reason you need extras of anything our staff will promptly get you what you need. Our number one goal here is to make sure that every guest has a wonderful experience with us.

As I have stated in other responses my personal business card is always located at the front desk. It has my personal cell phone number and personal email address, so that if for any reason a guest has a problem that has not been resolved by our front desk staff they are more then welcome to contact me directly, so that I can personally do whatever I can to make sure you leave here satisfied.

We feel very strongly that our rooms are as nice as any in town, and our grounds are definitely superior. I would definitely encourage anyone who has read this review to please visit our website where you will find pictures of each of our rooms as well as our grounds.

If you have any question or concerns please feel free to contact us.

Thank you,

Breck Dockstader
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Highland Park, New Jersey
Level 5 Contributor
77 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 18 April 2012

We stayed at the Cliffrose for one night, after having stayed another night at the Desert Pearl Inn (see my review of the Desert Pearl Inn). The room was nice, and it was quiet and had a nice view - no complaints whatsoever - but if I had to choose, I would choose the Desert Pearl Inn which I thought had really fabulous rooms. Also, while Cliffrose is closer to Zion, it's farther away from Springdale, so it's not a quick walk to restaurants and shops.

Room Tip: We had a riverside room which was quiet and nice.
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  • Stayed April 2012, travelled with family
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Helpful?
2 Thank MollydeA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cliffrose Lodge & Gardens

Property: Cliffrose Lodge & Gardens
Address: 281 Zion Park Blvd, Springdale, UT 84767-7775
Phone Number:
Region: United States > Utah > Springdale
Amenities:
Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Springdale
#2 Romantic Hotel in Springdale
#2 Family Hotel in Springdale
Price range (per night): ₹ 18,227 - ₹ 37,486
Hotel Class:3.5 star — Cliffrose Lodge & Gardens 3.5*
Number of rooms: 52
Official Description (provided by the hotel):
The Cliffrose Lodge & Gardens offers an epic location to experience everything Zion National Park has to offer. Our property literally borders Zion National Park along the Virgin River. Resort amenities include a heated outdoor pool, waterfall hot tub, riverside hot tubs, riverside beach, event space, and 5 acres of manicured grounds. All of our rooms, suites, and villas feature luxurious modern amenities. Outside you will find private outdoor balconies or patios. The Cliffrose is an ideal hotel for couples, families, friends, and solo trips. Just like Zion National Park we are also open all year. More than just a place to spend the night you can unpack once and have an experience of a lifetime. During your stay our friendly and attentive staff are always there to make your experience memorable. Remember that parking, coffee & tea, high speed wireless internet, and 24 hour business center access are complimentary. We do not charge resort fees. ... more   less 
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Also Known As:
Cliffrose Lodge & Gardens Hotel Springdale
Cliffrose Lodge And Gardens
Cliffrose Hotel Springdale
Cliffrose Hotel And Gardens
Cliffrose Lodge & Gardens Springdale, Utah

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