Interesting....We visited the area from Ottawa for shopping at the Waterloo Outlet Mall. The hotel is a boutique hotel and overall our experience was very good.
We had a Queen Suite at the front of the hotel. If you are a light sleeper I highly recommend you ask for a room at the back of the hotel as the street oise which appears to continue all night long until dusk will bother you. The only other issue with the suite was the sticky floor. Unsure why or how but it was very sticky. The rest of the suite was clean, well laid out and the bed was awesome. Hotel staff are very helpful. We asked for another suite at the back of the hotel but was told no suites are at the back of the hotel (hmmmmm)....
We ate at the hotel restaurant both nights of our stay. The first night all four meals were amazing. Since it was so good we opted to try again the next evening as well in order to share some wine. Unfortunately, the second night was a complete 360 for three of us. Our meals were very very disappointing and almost inedible.
Our waitress who we had each night apologized and offered us free desserts. As we enjoyed our visit so much we wanted to ensure the Chef realized there was an issue in order to address the matter. He appeared very unsure of how to approach us but after working much of the room finally arrived at our table. When we pointed out the issues, he tended to agree. He did offer us 15% discount should we visit the restaurant should again in the future.
Our continental breakfast on Sunday was less than ideal....there was no juice, the toaster was not plugged in and there were no knives provided. When asked, the only person available did her best to accommodate. However, shortly, thereafter, she went to the front desk to complain about the situation (issue between responsibility of hotel vs restaurant) and we could hear the discussion without trying to listen. Obviously not very professional although clearly her heart was in the right place.
We arrived on Friday at 4 pm and left on Sunday at Noon and did not see a manager during our entire stay. That could explain some of the issues. A manager should always be front and centre even during the weekend.
Would we visit again, highly likely as we did enjoy our visit even with some of the issues.
However, there are other hotels being built near Waterloo Shopping. Hotel Clarence should listen up if they want to ensure they continue to receive guests.... The restaurant needs to nail each and every dish and clean the floors people.
By the way, its unclear why but the Hotel Bar and Restaurant close at 9/10 pm each night!
Overall, a positive stay!
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