Dillon Jones was our first and last valet. He was great and went above and beyond to help us. The desk clerk on our last night was also extremely helpful. The homeless guy in the valet was not good. Our room overlooked the roof of another building. Not the best view.More
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Courtyard
Great location in downtown Cincinnati close to everything and in a great building! The rooms are so spacious! Dillion Jones was a very polite young man, and was very helpful! Highly recommend this hotel and the valet!
Thank you so much for the feedback on your stay here with us! We hope that you enjoyed your experience.
Have a great day. (:
Do yourself a favor, don’t stay here.
VeryConvenient location to downtown, but that’s all it had to offer to me.
Rooms were dirty and in serious need of updating (ranked of smoke). Daytime staff was useless. Breakfast was unbeatable (try Wiled Egg or Sleepy Bee, both in walking distance). Room charge error left me with $3000 tied up and unacceptable. Hotel claimed it wasn’t their fault and said it would take 10 to 15 days before this issue could be resolved. Police had to be called on second night of stay due to domestic disturbance in adjoining room (For Real!!).
Next time I’m staying at the Residence Suites Downtown Cincinnati.
Hello There,
I am very sorry to heat about your experience here at our hotel. I will be sure to look into this with my front desk staff! The domestic disturbance we have no control over ): however if this is reported we do have security that will ask them to quiet down or they will be asked to leave the property.
Again I am very sorry about your experience, we are always looking for ways to improve! We will take your comments and concerns into consideration. Have a great day!
Hotel was great, the room was very clean, bed was nice. Lobby was pleasent and the staff quick and accomidating. I would stay here again. Although the Parking was outrageous!!! Nearly $50.00 for 1 day!?!?!???! Airport parking is cheaper
Would have been nice if the validated parking.
Thank you so much for the feedback on your stay here with us! We hope that you enjoyed your experience.
Have a great day. (:
Dillon Jones was great, professional and quick! He was able to handle multiple cars very quickly on a very brisk morning. He and the whole team were always there when I needed to get the car and get out to a meeting or dinner. They were always there when I arrived back as well.
Thank you so much for the feedback on your stay here with us! We hope that you enjoyed your experience.
Have a great day. (:
Don’t be fooled by the pictures online. This hotel isn’t nearly as clean or maintained as it appears. Kitchen utensils weren’t properly cleaned when I arrived. Hallways aren’t heated. Bad maintenance.
