We booked this room for Blink Cincinnati. It was the perfect location, about halfway through Blink. Every single member of the staff that we encountered was very friendly, and we never went near the front desk! Valet, breakfast, housekeeping....they all went out of their way to smile and greet us. You find that a lot anymore. Good job Hilton!More
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Clean rooms. Friendly staff. Plenty of linen and toiletries. Hot water and A/C operational. Very tasty breakfast which happens to be free. Conveniently located to stadium, parks, and riverfront. Many restaurants in the area.
We are pleased that you had a most enjoyable stay with us and everything was on par to your satisfaction. We do hope if there is anything we can further do, please let us know. We hope to see you back again in the near future.
Ask if A/C Is fixed before booking. It’s unfortunate because this is a REALLY beautiful historic hotel in the heart of downtown Cincinnati with a very nice breakfast buffet and even free wine and snacks at happy hour. The rooms are lovely and there are Lots of very nice common areas for socializing and hanging out but Unfortunately, the A/C issue is a deal breaker in the hot months. Would stay here in the winter, but never again in summer. Room was 80+ degrees even after we switched rooms. Maintenance guy came by and couldn’t even begin to fix the issue.
Hi There,
Thank you so much for the feedback on your stay here with us. We really appreciate your feedback.
We are very sorry that you were here during the weekend of the AC going out. I can assure you we got this fixed and everything is good to go!
We hope that in the future, you will give us another chance. Have a great day.
This hotel is in dire need of renovation. It was not as clean as I would like, but I try to be forgiving on that front because I know it's difficult to find staff. The carpets were stained and the walls were dinged up. The curtains in our room were sagging. The location was great, it was an easy walk to the football stadium and in a safe neighborhood with several high-end restaurants. The building has 12 floors and only 2 of the 6 elevators were working at any given time. We were on the 10th floor and every time an elevator would open up, it would be packed with people! When were leaving on Sunday morning, it took us 45 minutes to get in an elevator! My dad is in a wheelchair, so taking the stairs was not an option. The breakfast would have been good, but again, they were very understaffed and kept running out of food. On the first day, I had raisin bran crumbs for breakfast with warm milk and on the second day, I had cold sausage. The valet staff was friendly and efficient. I would not go back to this hotel.
Hi There,
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry if you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
Kind Regards,
Megan
Bottom Line: As a long time Honors member and frequent traveler, this hotel is not indicative of the Hilton standard. Rooms were not available until 6pm (check in at 3), no text/call notification, had to continuously engage from 3-6pm, with no estimated time of completion. Folks falling asleep in the lobby waiting on room. We missed the first hour of our concert waiting on room availability. Additionally, only 2/6 elevators were operational, so be prepared to wait 15 minutes to get in/out of your floor. This building is a hotel refurb, and it is clearly not yet ready for full guests. Understand staff shortages/covid, but please be transparent with your customers on issues impacting their stay in advance and/or do not take reservations. Lastly, we were charged for valet automatically without asking, had to get the charge removed. Asked for compensation on these issues and were told a cold 'sorry'. Staff were very non-committal to resolve problems. Hard pass!
Hello,
Thank you so much for the feedback on your stay here with us. We are very sorry to hear about your experience. We will be sure to address these concerns with our staff right away to ensure this doesn't happen again.
Have a great day.
Second Hilton I've stayed in where the front desk staff is aggressively rude. In this case, you're lucky if they even answer the phone! After 7 attempts to reach the front desk, I was greeted with silence. When I said, 'hello' to see if anyone was on the other side of the phone, I was answered with an abrupt 'yah?' After asking for towels (they have on-demand housekeeping and you can supposedly call down and ask for 'whatever you need to be delivered to your room'), was told 'you need to come down here.' Nothing that was said was particularly aggressive on its own, but the nastiness with which it was spit at me through the phone was. Staffing shortages aside, Hilton, you can do better. Especially at $400 a night.
Hi,
Thank you so much for the feedback on your stay here with us. We are very sorry to hear about the experience you had here with us. We will be sure to have a conversation with our front desk agents to ensure this doesn't happen again.
Have a great day.
