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“Unfortunate”

Mardi Gras on Madison
Ranked #407 of 2,086 Restaurants in Cincinnati
Cuisines: Cajun & Creole
Restaurant details
Reviewed 17 August 2017

The previous review being an accurate depiction of the goings on of this "could be" wonderful place, to get truly authentic Cajun eats, hasn't missed a thing.

The turn over rate is high at Mardi Gras on Madison. When they opened we frequented often, when they were open.

What we witnessed was poorly treated staffers whom worked very hard for the Owner, who could be heard through the restaurant screaming at them, but all smiles when she would exit the kitchen to greet us. Unsettling to say the least.

The hours were horrid. They would turn people away at a certain point of the night, but then the Owner would come out and re-open the doors after turning other people away!!!! Not a god look for any business to hand chose your guests. The food is delicious, so people will put up with it for a while until some one in the market challenges them with something better or new!

I always wondered what happened to the Manager that used to be there. This was a woman of strength and profound professionalism. She could be found always smiling and greeting her customers. She even served them food when they were so busy that the servers couldn't keep up! What Manager do you know that does that? When we could hear the Owner bashing her on one occasion and then saying something entirely different about her on another occasion, to ANOTHER customer. My husband and I stopped coming. We liked her and she was the best thing we could see going for the business aside from the food! Bad karma comes with the lack of loyalty to those who are always there for you. We just do not want to be apart of the inconsistency and poor respect.

The second we stopped seeing her, things changed rapidly. And it appears that they have not gotten any better.

Too bad.

    • Value
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    • Food
Thank primarycustomercare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (21)
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2 - 6 of 21 reviews

Reviewed 27 January 2017

This place is kind of becoming a neighborhood joke. They are rarely to never open and when they are it's unpredictable hours and they may close at any time. They call it a "new concept" a "homearaunt" without a set schedule. I call it inconvenient and not at all customer focused. I understand the food business is hard - really hard - but it's about service to your customers. Don't you think there are restaurants around town who would love to close early some nights? Yes, but they don't because they are about service and building a business. It's no wonder this place has no staff, who would want to work somewhere with no set hours? The owner must have some loyal followers who don't mind checking Facebook daily to see if they're open but it's not welcoming to new customers and it's not good for this neighborhood.

Just to add on, they randomly won't accept coupons/groupons/living social deals even though they sell the coupons. They also started adding an up-charge if you use a credit card and their food is pricey as it is. To top it all off it's often counter or self service since there's no wait staff.

It's sad to see such a front and center neighborhood location taken up by a business that's closed 80% of the time. I feel bad for the bar next door who was probably hoping a decent restaurant would go in that spot.

So if you want to chance the place being closed, sit somewhere with no server and over-pay for food while bending to random atypical policies this is your place. If you want customer focused, delicious food try one of this great city's other restaurants - there's hundreds to choose from beating this place by a mile.

    • Value
    • Service
    • Food
5  Thank Cody_1392
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 October 2016 via mobile

Best shrimp poboys in Cincy
The sweet potato pie is amazing
Just got home from New Orleans ... I know where to go when I am homesick. Try it ! Wonderful home cooking!

1  Thank Sue Rae F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 September 2016 via mobile

Drove from Nashville for a weekend getaway. The day was pretty awful, between traffic on the interstate, to getting lost on Cincinnati's non-grid roadways. Finally got to my airbnb and walked to Mardi Gras. I was greeted by friendly faces, served the most amazing shrimp poboy. I told the owner it had been a rough day so she made me some insanely delicious drink that had me pretty buzzed. I can't wait to go back! I would suggest calling before you go to check operating hours for the day, as it's not always open the hours stated on TA

Thank Katie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 May 2016

This restaurant is the outgrowth of a successful food truck and the food truck and catering business is good enough that in addition to Mondays the restaurant is not open sometimes due to other commitments.The owners recommend you check their Facebook page to be sure they are open.
The menu on the chalkboard is limited and the fish and shrimp (which is shipped in fresh daily) are served deep fat fried and everything that comes out of the kitchen is wonderful..

Thank CincinnatiVictor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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