Arrived in town for NFL game. Stayed two nights. Checked in/out using iPhone for everything. Flawless experience. Front desk personnel (Taylor) was exceptional. She answered all questions and was extremely knowledgeable about the area.More
IHG
Westin.com
Expedia.com
Pillows very soft. Bathroom one clothes hook. 4 people two cups supplied. Only 3 towels. Drip through coffee atrocious. Staff friendly ad helpful. Paid breakfast. Food at restaurant so so. Clean. Will not return.
Though we are delighted to hear that you appreciated our friendly staff and dedication to cleanliness, we regret that other aspects of your stay fell below your expectations. That said, thank you for letting us know what was not to your satisfaction during your visit, as this will allow our team to reflect and improve in the areas that matter most to you. We wish you well and hope you'll consider giving us another try someday.
Beautiful hotel in a great location downtown. Rooms are spacious and well appointed. Employees were pleasant and helpful. Aveda bathroom products were a bonus. Definitely recommend parking and eating nearby though due to pricing and easy alternatives for both.
The accommodations and service were top notch from front desk to valet. Kyla went out of her way to guide us around the city to make sure we enjoyed our stay. We took in the Reds game and had a blast. Everyone in service was polite and helpful exceedng our expectations and for that we were grateful. On our next trip to Cincinnati we will be staying at the Renaissance just because of our experience.
Waiting hours for my room to be ready.
But the poor people next to us are 80 years old and they don’t have any rooms.
Beware of this hotel if you need to check in before 9:00 PM
They club level closes whenever they want so you can not rely on that benefit. Don’t book the club level it’s a waste of money.
They also Lie. If you ask for a manager they will lie about who the manager is and there availability. Don’t believe them if they say your room will be ready. If they say they are working on something they are not.
We stayed for 2 nights at the hotel and had a great experience! Megan at the front desk was very friendly and helpful. When she learned that I had just completed a road trip visiting 3 states completing my bucket list item to visit all 50 states, she arranged to have some Kentucky bourbon delivered to our room! The rooms were very nice. We also had drinks in the bar both nights and the bartenders were great!
