Beautiful hotel in a great location downtown. Rooms are spacious and well appointed. Employees were pleasant and helpful. Aveda bathroom products were a bonus. Definitely recommend parking and eating nearby though due to pricing and easy alternatives for both.
IHG
Westin.com
Booking.com
The accommodations and service were top notch from front desk to valet. Kyla went out of her way to guide us around the city to make sure we enjoyed our stay. We took in the Reds game and had a blast. Everyone in service was polite and helpful exceedng our expectations and for that we were grateful. On our next trip to Cincinnati we will be staying at the Renaissance just because of our experience.
Waiting hours for my room to be ready.
But the poor people next to us are 80 years old and they don’t have any rooms.
Beware of this hotel if you need to check in before 9:00 PM
They club level closes whenever they want so you can not rely on that benefit. Don’t book the club level it’s a waste of money.
They also Lie. If you ask for a manager they will lie about who the manager is and there availability. Don’t believe them if they say your room will be ready. If they say they are working on something they are not.
We stayed for 2 nights at the hotel and had a great experience! Megan at the front desk was very friendly and helpful. When she learned that I had just completed a road trip visiting 3 states completing my bucket list item to visit all 50 states, she arranged to have some Kentucky bourbon delivered to our room! The rooms were very nice. We also had drinks in the bar both nights and the bartenders were great!
Spacious and clean room in hotel without much of an atmosphere. Interesting that room is not cleaned / beds aren’t made which I wanted to report but haven’t been ready to remain in the line with reception for more than 5 minutes. Carpets in hallways could do with an update or be replaced by hard floor.
Hotel does not offer daily housekeeping and it shows. Rooms not well cleaned. We requested daily service before check in and according to manager this was going to happen. Had to call every day and practically beg to get the room cleaned. When it was cleaned it was done in a haphazard fashion. Called for valet service and was told to go down to valet and request because there was a long line and the person who answered the phone could not be bothered to request valet. Waited over 30 minutes to get the car. No service. Skip this hotel
