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Courtyard
₹17,407
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₹17,407
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NUCat_in_TN
Knoxville, Tennessee

Great staff and room; awful valet service

4.0 of 5 bubblesReviewed 25 Aug 2021via mobile
The room I had was very spacious, well appointed and quiet. As a tall person, I appreciated the high ceilings & shower head. The front desk staff was absolutely fantastic - very helpful & friendly. The valet service was slow to non-existent.
Date of stay: August 2021
Room Tip: Give yourself a very healthy amount of time to get your car back from the valet. There is a...
Trip type: Travelled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kari Hess, Marketing at Courtyard by Marriott Cincinnati Downtown, responded to this review
Responded 30 Aug 2021
Thank you for the great feedback regarding your recent stay! We will share your comments with the team and work with valet to improve their service. We look forward to welcoming you back soon.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 14 August 2021

This hotel is so cleverly designed. The staff went above an beyond at every interval of our stay, the rooms were cleverly designed and decorated and the interior restoration of this iconic hotel is epic!

Date of stay: August 2021
    • Rooms
    • Cleanliness
    • Service
Thank Kevin F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kari Hess, Marketing at Courtyard by Marriott Cincinnati Downtown, responded to this reviewResponded 16 August 2021

Thank you for the excellent feedback regarding your recent stay! We look forward to welcoming you back the next time you visit Cincinnati.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2021

Checked in to a room on 10th floor. No air conditioning. Went back to desk. Moved to a room on 5th floor. No air conditioning.
Interacted with front desk periodically from Friday afternoon until checkout Sunday morning. Never got air conditioning. Tried to get moved to another property but was unsuccessful.

Date of stay: July 2021
    • Sleep Quality
    • Rooms
    • Service
1  Thank Momplannedit
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kari Hess, Marketing at Courtyard by Marriott Cincinnati Downtown, responded to this reviewResponded 13 August 2021

Thank you for the feedback regarding your recent stay. We sincerely apologize we were not able to meet your expectations. We will have our maintenance team look into the air conditioning. We do hope you give us a second chance when your travels return you to Cincinnati.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC