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Best Western Plus Hannaford Inn & Suites
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Reviews (541)
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All reviewsomeletkenwood mallhuge mallking suitegreat hotelfree breakfastoutdoor pooleasy accessseparate bedroomfull size refrigeratorcomfortable stayfront desk personwould definitely stay here againsitting areacomfortable bedgreat roomthe breakfast area
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6 - 11 of 541 reviews
Reviewed 16 March 2018

There was a bedbug in our room! We immediately left the hotel at midnight to find somewhere clean to stay and some if our clothes were ruined from washing them on high heat at 2am in the morning. The hotel would not reimburse us and told us there were no bedbugs after the hotel staff came up to the room and saw it crawling around. I will never stay here again.

  • Stayed: March 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
3  Thank smithssummerfun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baljit J, General Manager at Best Western Plus Hannaford Inn & Suites, responded to this reviewResponded 4 weeks ago

Dear smithsummerfun,

We take any and all complaints very serious, which is why after you left our hotel, your room was immediately inspected by our Maintenance Supervisor. We also called a professional service to have them inspect the room. As you can see from the outside company's inspection report that was emailed to you, no signs of bed bugs were found in your room. We would have reimbursed you for your ruined clothes if the inspection report would have shown different. That is simply not the case with the room that you stayed in.

We apologize for any inconvenience you experienced, but we have had no issues with that room since your stay and we feel we have done everything possible to resolve this matter.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2018

A great location that is central to most everything Cincinnati has to offer. Omelet bar in the morning for breakfast along with usual breakfast fare. Staff extremely helpful and friendly and room service was fast and efficient.

  • Stayed: February 2018, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank bhungarland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 March 2018

Pulled in and was greeted outside by front desk person asking if I needed any help. It was about 30 degrees out so was very impressed by that. I said I didn't and came inside to check in. Was informed that the room I had booked was in the middle of a bunch of high school wrestlers traveling and she would upgrade me to keep me away from the noise I'm sure she knew would come. Said they offered beer and wine in the dining area so came back for a few drinks. She was bright and bubbly and made the start of my stay relaxing. The next morning there was a bunch of ladies whipping up breakfast. They had all the guests smiling and getting their days started off right! Would stay here again!!!! Oh and the suite she upgraded me to was very comfortable.

Room Tip: The suite was very nice. See if you can get an upgrade.
  • Stayed: December 2017, travelled solo
    • Value
    • Sleep Quality
    • Service
1  Thank DDUB4U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2018 via mobile

We have been staying at this hotel since I started studying at Xavier University. We have loved it every single time! The rooms are always fresh and clean, the staff is so friendly and accommodating, and we absolutely love the breakfasts put on by Ms. Wanda! She hand-makes every guest their very own eggs or omelet, and is there for a fun laugh in the mornings! So glad we found and always come back to the BW here in Kenwood area!

Stayed: February 2018, travelled with family
1  Thank kathbenedict
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2018 via mobile

The best thing about this hotel is the hospitality. The manager Wanda made us feel right at home. She greeted everyone coming to the breakfast area. She paid attention to every detail. We will definitely be coming back.

Stayed: February 2018, travelled with family
1  Thank Pam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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