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Reviewed 4 December 2022

Stayed one night at this property. Staff was very friendly and helpful. Lobby and lounge are beautiful and modern. Continental breakfast was generous with hard boiled eggs, breads, fruits, cereal, yogurt, juices--all fresh--plus espresso machine and a few coffee choices. Room was good sized and relaxing--bed a bit firm but slept well. Gym was spacious and well equipped. Spencer at front desk was great to work with, and valet service was quick and friendly. We would happily stay here again.

Date of stay: December 2022
Trip type: Travelled on business
Thank Love5family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hotel Management, General Manager at AC Hotel by Marriott Cincinnati at The Banks, responded to this reviewResponded 6 December 2022

It's wonderful to know that your stay met all of your needs, from our warm hospitality to our full breakfast spread and relaxing accommodations! Thank you for sharing your kind words and taking a moment to highlight Spencer's excellent service. Welcoming you back to AC Hotel by Marriott Cincinnati at The Banks will be a true pleasure!

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Reviewed 2 December 2022 via mobile

The Upper Deck was open, and I loved the vibe & views. Luke, the bartender, was excellent and recommended Spike Apple Cider! Delicious! Absolutely recommend! The views are amazing, and with the outdoor heaters & fireplace, it wasn't too bad in cold weather to enjoy a drink.

Date of stay: December 2022
Trip type: Travelled on business
Thank Quest764997
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hotel Management, General Manager at AC Hotel by Marriott Cincinnati at The Banks, responded to this reviewResponded 6 December 2022

There truly is nothing like warming up with our delicious Spiked Apple Cider and taking in the beautiful views of downtown Cincinnati! Thank you for stopping by AC Upper Deck and sharing such great feedback about our welcoming atmosphere and helpful staff. All of us here look forward to welcoming you back again soon!

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Reviewed 27 November 2022 via mobile

Pearl was a great hostess and we had a great time! The igloo was great and kept us warm the whole night. Pearl made sure to check on our needs at good timing intervals. She got our food and drinks to us quickly. Great time!

Date of stay: November 2022
Trip type: Travelled with family
Thank kaytlynne19
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hotel Management, General Manager at AC Hotel by Marriott Cincinnati at The Banks, responded to this reviewResponded 28 November 2022

Thank you for joining us at AC Upper Deck! It was a pleasure offering the cozy seating and attentive service you needed for a perfect evening out, and we will be sure to share your gratitude with Pearl. Be sure to stop by for another memorable experience soon!

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Reviewed 27 November 2022

Pearl and Susan were insanely helpful and so very kind to our entire party. Pearl was an exceptional care taker and made our experience extra joyful. We look forward to enjoy an igloo when we come back for winter. Pearl style and grace was appreciated.

Date of stay: November 2022
Trip type: Travelled with friends
Thank Allen D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hotel Management, General Manager at AC Hotel by Marriott Cincinnati at The Banks, responded to this reviewResponded 28 November 2022

Allen, we're so glad you appreciated the warm, caring service our team loves to provide for each of our valued guests! Your compliments will mean the world to Pearl and Susan, and we thank you for your review. Please hurry back again soon for another exceptional experience at AC Upper Deck!

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Reviewed 26 November 2022 via mobile

Pearl was amazing!! Thanks for the great service and hospitality. We enjoyed our time at the AC hotel rooftop bar :) The food was so delicious and the drinks at the rooftop were spectacular. Thanks for everything! We will be back :)

Date of stay: November 2022
Trip type: Travelled with family
Thank markietaw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hotel Management, General Manager at AC Hotel by Marriott Cincinnati at The Banks, responded to this reviewResponded 28 November 2022

Reading how much you appreciated our warm hospitality and delicious cuisine has made our day! Thank you for joining us at AC Upper Deck and taking the time to highlight Pearl's exceptional service. All of us here will be excited to welcome you back for another five-star experience soon!

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