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Reviewed 2 April 2017

I had a fantastic stay here and enjoyed pretty much everything from the friendly service to the beautiful room, view, and facilities to the awesome breakfast buffet. If I hadn't had outside activities planned for each day, I would have loved to lounge around the infinity pool and water slide pool all day. I highly recommend this hotel!

Date of stay: March 2017
  • Trip type: Travelled as a couple
    • Value
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Review collected in partnership with this hotel
2  Thank elliott_brendan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2017 via mobile

The staff from check-in, the infinity pool, housekeeping and club lounge were genuinely friendly and welcoming. The infinity pool was amazing supplied as many towels as you requested, the bar servers were friendly and they served frozen grapes and ice cold face cloths. Jones even cleaned our sunglasses. There were happy hour and drink specials daily. The club lounge on the 30th floor featured breakfast and small dinner appetizers along with a daily selection of wine & beer. All staff were very friendly and would stop to answer questions and take group photos. Stephan and John would ensure that your favourite beverage was on your table when you got back from the buffet. My wife had left her purse in the lounge. It was returned to our room by the hotel security with all of its contents intact. On another occasion our aunt left her iPad at the pool. It too was returned by security. We felt very safe and pampered at the Sheraton Waikiki and highly recommend this hotel.

Date of stay: March 2017
Trip type: Travelled as a couple
2  Thank George-Elaine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2017

Great staff, nice clean room, beautiful view from the 11th floor of Diamond Head, and right close to the restaurants and shopping you want in town. The pool was really fun for the kids and the beach access is right beside it. Thank you Sheraton!

Room tip: Stay here!
Date of stay: March 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank foamesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonWaikiki1, Manager at Sheraton Waikiki, responded to this reviewResponded 4 April 2017

Aloha foamesh,
Thank you for the great review! It's a pleasure to have been able to have you and your family here at our Waikiki resort. We're happy to hear that our convenient location next to restaurants and shopping as well as the pool experience for your family was enjoyable. We hope to welcome you again soon.

Thank you,
Mari K.
Sheraton Waikiki Guest Experience Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2017

We selected the club floor which allowed our family to meet over coffee in the morning to plan our day. It was so nice to all have a glass of wine together in the evening before going to dinner. This was an exceptional value add for our family.

Room tip: $50.00 for excellent service.
Date of stay: March 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Judy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2017

Just returned home from another wonderful stay at the Sheraton Waikiki. We have stayed here over the last few years and always look forward to our next visit. The location is hands down the best in town! Not only is it perfectly located in the heart of the city, close to shopping and great restaurants, it is right on the beach with a beautiful infinity pool overlooking Diamond Head and unobstructed views of the ocean. The staff is so accommodating, friendly and eager to help including valet, concierge, front desk, pool staff, housekeeping etc. Everyone always has a smile on their face and is happy to answer any questions or give great suggestions for places to visit on the island. The grounds are very well kept and the infinity pool is not one to miss if you are traveling without kids. Jonesy always makes sure you are the most comfortable at the pool, passing out frozen grapes, cold wash cloths and even cleaning sunglasses, he makes you feel like family. Make sure to rent the lounge chairs or cabanas in advance, they book up quickly. They also have a second pool area that is family friendly, with hot tubs and a water slide. I really appreciate that there are separate pools, especially if adults want to sneak away from the kids for a break. I love getting coffee in the morning at the coffee shop (there are 2 on site). We stayed last week and our room was ocean front, definitely worth the upgrade-you can see the sea turtles in the morning and late afternoon. The rooms are very clean and simple with everything you need including a mini fridge and nice sized closet with shelving. Already planning our next trip!!! Thank you to everyone at the Sheraton for making our memories special!

Date of stay: March 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Mallory M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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