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“cUSTOMER SERVICE”
Review of Aqua Waikiki Pearl

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Aqua Waikiki Pearl
Ranked #73 of 84 Hotels in Honolulu
va
1 review
“cUSTOMER SERVICE”
Reviewed 6 August 2012

I just want to commend the staff members Kisha and Dawn for the help and professionalism that I received from them and for making my stay at the Aqua Waikiki Pearl enjoyable and stressfree. It had been a long time since I had experienced customer service and professionalism like that in a long time. Thank you Thank you. It was nothing but the best.

  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linda F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaikikiPearl, General Manager at Aqua Waikiki Pearl, responded to this review, 9 August 2012
Aloha Linda,

I love to wake up to a wonderful review such as yours, you have made my day! Kisha is our newest employee at the Front Desk and we knew from her first interview that she would fit right in with what Aqua Waikiki Pearl is all about. Dawn is one of our senior employees and we appreciate the knowledge she brings and most of all, her love to service our guests!

Mahalo for taking the time out of your day to post a review on the Aqua Waikiki Pearl!

Lynette Eastman
Aqua Waikiki Pearl
Aqua Waikiki Wave
Area General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (297)
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English first
1 review
Reviewed 6 August 2012

Very friendly staff and helpful any information you need just ask and you'll have a numerous of options to choose from. The Rodriguez, Lemus, and De Garcia Family from California and Vancuver BC, Canada.......

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HappyCampers743
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaikikiPearl, General Manager at Aqua Waikiki Pearl, responded to this review, 9 August 2012
Aloha Happy Campers! Love your name!

Mahalo for choosing the Aqua Waikiki Pearl and thank you for your kind words about our hotel. We hope we can serve you again in the future!


Lynette Eastman
Aqua Waikiki Pearl
Aqua Waikiki Wave
Area General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 August 2012

I would love to come back as long as Jamar and Eric is still working there!! Made our stay at the hotel that much more enjoyable! Thank you! Nice rooms, friendly faces and in a perfect location to explore Hawaii!

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank luke_dgk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaikikiWave, General Manager at Aqua Waikiki Pearl, responded to this review, 7 August 2012
Aloha,

I will let Jamar and Eric know how popular they are! It makes me so happy that you enjoyed your stay in Hawaii. Our rooms continue to impress even the most well traveled of guests. What more can I say about our Team Members; it makes my job as the Area General Manager so much easier when everyone is so pleasant and hard working.

Thank you for your gracious comments.

Sincerely,
Lynette Eastman
Area General Manager
Aqua Waikiki Pearl
Aqua Waikiki Wave
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Ljubljana, Slovenia
Level Contributor
67 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 3 August 2012

The hotel is 5 minutes walk from the beach. Our room was looking to the main street and early in the morning it was very loud.
The wi-fi is only reachable in the lobby, in the rooms is internet cable connection.
The rooms are clean, enough fresh towels, there is a small fridge and a microwave.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ave2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaikikiWave, General Manager at Aqua Waikiki Pearl, responded to this review, 7 August 2012
Aloha,

With the clean room, fresh towels, fridge and microwave, I am glad that they were to your liking. Centrally located in Waikiki means that we are in the middle of everything, literally, everything. At times the noise can be a distraction, so we try to move our guests when possible to higher floors. Were you able to talk to a manager to share your concerns about the noise at night?

Despite that, I hope you found your stay somewhat enjoyable with us.

Sincerely,
Lynette Eastman
Area General Manager
Aqua Waikiki Pearl
Aqua Waikiki Wave
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Petaluma
Level Contributor
116 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 3 August 2012

We spent 4 nights here in room 704 which is a huge room with 2 double beds, fridge, and microwave. If they rearranged the furniture, they could fit a little living area in the room. Friends of ours were staying in 709 which is a much smaller room. The location is fine and the staff is super nice and friendly. The lobby is small but clean and comfortable. Rooms are also clean and comfortable. At night we prefer to sleep without airconditioning but the air conditioner was tricky to turn off. The parking lot is super small, but we were able to park on the Ala Wai. The building could use a little love. All in all an enjoyable stay

Room Tip: Room 704 is a large room. Much larger than 709
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  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelingShasha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaikikiWave, General Manager at Aqua Waikiki Pearl, responded to this review, 7 August 2012
Aloha,

I am glad that you found the staff to be pleasant and your room comfortable. Our Housekeeping Team works so hard at keeping the rooms and the entire property spotless, and that is a big task in a tropical environment. I am happy you had an enjoyable stay with us.

Sincerely,
Lynette Eastman
Area General Manager
Aqua Waikiki Pearl
Aqua Waikiki Wave
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Aqua Waikiki Pearl

Property: Aqua Waikiki Pearl
Address: 415 Nahua St, Honolulu, Oahu, HI 96815-2949
Region: United States > Hawaii > Oahu > Honolulu
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #73 of 84 Hotels in Honolulu
Price range (per night): ₹ 7,757 - ₹ 22,624
Hotel Class:2.5 star — Aqua Waikiki Pearl 2.5*
Number of rooms: 132
Official Description (provided by the hotel):
The Aqua Waikiki Pearl is a mid-rise hotel tucked into the heart of Waikiki. This location showcases the vibrant city, near shops and restaurants. Located just 2 blocks to Waikiki Beach, this comfortable hotel offers spacious accommodations, large balconies in most rooms, a refrigerator, a microwave, and a coffeemaker with full kitchens in suites. You'll also enjoy the on-site sports bar, Legends, with multi-screen TV's, as well as various retail shops and services. With the daily hospitality fee Aqua Waikiki Pearl allows guests to enjoy many hotel services and activities without having to incur miscellaneous charges. These amenities include WiFi Internet throughout the hotel and in guest rooms, DVDNow (Unlimited movies & PS3 games), Beach Towel and Chair rentals, Waikiki Shuttle (Complimentary Waikiki Shuttle Service), Daily Newspaper, In Room Coffee, In Room Safe, Local & Toll-Free Calls, Water in Lobby, and a Weekly Manager's Reception. ... more   less 
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Also Known As:
Aqua Waikiki Pearl Honolulu, Hawaii
Aqua Waikiki Pearl Hotel Honolulu
Aston Honolulu Prince Hotel
Honolulu Prince Hotel

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