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“Unprofessional”
Review of Roberts Hawaii

Roberts Hawaii
Book In Advance
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US$ 16.00*
and up
Airport Express Shuttle - Honolulu Airport to...
Ranked #93 of 314 Outdoor Activities in Honolulu
Certificate of Excellence
More attraction details
Attraction details
Recommended length of visit: More than 3 hours
Owner description: Popular things to do in Hawaii, Oahu, Maui, Kauai, Big Island. Robert's Hawaii specializes in providing the some of the best quality tours & transportation Hawaii has to offer. We take pride in servicing our local schools & community, as well as visitors alike. We welcome you to take part in the Robert's Hawaii Ohana, a company 100% owned by it's employees and Driven with Aloha.
Useful Information: Baby buggy parking, Food available for purchase, Lockers / storage, Wheelchair access, Activities for young children, Activities for older children
Reviewed 2 weeks ago via mobile

Bad customer service representatives out front of the Ilikai hotel. It seems more like they’re parking attendants instead of servicing customers. Witnessed one of your customer service people a lady wearing yellow arguing with another driver about the parking in front of the ilikai. As far as I know it’s for all buses to load and unload not just for Roberts Hawaii. Very unprofessional!!!

Thank Konaboy12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (1,239)
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in 44 reviews
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"day tour"
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in 24 reviews
"honolulu city tour"
in 19 reviews
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in 31 reviews
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8 - 12 of 1,239 reviews

Reviewed 3 weeks ago

Used Robert's tours back in October of 2017. It was a fabulous trip and Bjorn was the best guide. He kept us laughing and entertained for the whole day and this was a full day! We saw some of the most amazing scenery with beautiful ocean shores and exotic water falls among tropical flowers and vegetation. Riding the bus all day was tiring but there was relatively little walking. I would recommend this trip for anyone wanting to see the Hawaii you imagined it would be.

2  Thank okiedeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

This tour is a must-to for first-time visitors to Honolulu, in my opinion! I think this tour is fairly priced, and offers a brief-but-informative overview of several Honolulu highlights during the driving tour of the city. Also featured is a scheduled visit to the Pearl Harbor Memorial Theater for a short informational program before you go over to the USS Arizona Memorial via shuttle boat. The independent exploration time at the World War II Valor in the Pacific National Monument is enough for tour participants to get a great overview of Pearl Harbor. While at the park, we decided to pay extra for a self-guided tour of the USS Bowfin Submarine on my first visit, which we thought was worthwhile. On my most recent visit to the park, we instead spent more time exploring the "Road to War" and "Attack" exhibit galleries - which we also found to be interesting and worthwhile.

NOTES & TIPS:

- Although the meeting time is painfully early in the morning, you dare not be late to meet the bus at your assigned pick-up spot. The same is true for your assigned meeting time back at the bus for departure from Pearl Harbor. [Seriously, I've found it best to get to the pick-up locations at least five minutes early!}

- You cannot take anything onto the USS Arizona Memorial that won't fit into your pockets. No purse, no backpack, no bag, etc. You will NOT want to leave your things on the tour bus, which is unsecured and may be used for another tour or transport while your tour group is visiting Pearl Harbor. The lockers at the park are cash-only and limited in number, so one might not available while you're there. Be sure to plan accordingly!

- You will need to take your driver's license or other government-issued I.D., plus either cash or a credit card. Also, be sure to take along at least a few dollars in cash so that you can tip your driver at the end of the tour.

- There are two areas at the Pearl Harbor stop where you can buy a very limited selection of snacks, beverages, etc. There is also a bookstore and a gift shop here; both have some interesting items available for purchase.

- This was the second time that I've done the Pearl Harbor / USS Arizona / Honolulu City Tour through Roberts Hawaii; I booked this tour through Costco Travel both times. It's notable that both times I was asked for a voucher when boarding the tour bus, and both times I had to explain to the bus driver that neither Costco Travel nor Aloha VIP Tours had given me a voucher for this tour. Luckily, this was no problem because both times the driver did have me on their reservation list so they just had me sign a voucher form.

- There is no restroom on the tour bus and the non-stop, driving City Tour takes place both before and after your visit to Pearl Harbor, so be sure to plan accordingly!

2  Thank AJollyRancher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

The guide Derek was the best! We had horrible rain all day long but he kept our morale up and we ended up having an amazing time

Thank Voula K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 3 weeks ago via mobile

What a day!
Harvey, our driver, was a joy to travel with.
He was knowledgeable about the local history and locations. He had stories from growing up & living on the island that were very relevant to the tour.
The only disappointment was the activity of the volcano, but that's mother nature for you!

We got to see native wildlife in the form of green turtles and learnt a lot of the Hawaiian names for locations and animals.

Well worth the booking!
250 miles of worthwhile information and locations.

Harvey even rescheduled the day and visits on the fly as we did have a few stragglers at some of the stopoff points.

Full marks are well deserved.

Thank 1960WarrenW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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