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Hyatt Regency Waikiki Resort & Spa
Ranked #25 of 84 Hotels in Honolulu
Certificate of Excellence
GreenLeadersBronze level
Reviewed 4 May 2012

It states resort, but there was nothing resort-like about it with the exception of the fee. It aggravated me to no end that we were placed by the elevator bank and it was noisy enough. We heard the whooshing as it went up and down. Oddly enough it took forever to get one to arrive. The rooms are a bit weathered and we had a small one. A bit surprised for the money.

I enjoyed the location, as it was directly across from the beach. That was the only plus that I had for this hotel. Staff was friendly, but somewhat disconnected. The line at the registration desk was always full and there were never enough people at the desk.

  • Stayed: April 2012
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Thank isletripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this reviewResponded 7 May 2012

Aloha,

Thank you for taking the time to post your review. We appreciate your candor and we do regret that your stay was not more peaceful. We recognize that most flights to the island arrive at similar times of day and so we have been adding more staff to the front desk team to shorten any delays. While we definitely experience high traffic times, the front desk also has quiet moments and we are sorry you were unable to stop by at one of these times to discuss your room situation or other issues with the management. We will share your comments with the team.

Mahalo

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3,241 - 3,245 of 5,535 reviews

Reviewed 4 May 2012

Very good hotel but a little tired. We are here for three days now and four days after our cruise. The rooms were pretty good and the staff were great. Francis the manager went the extra yard to change our room when we were discomforted by the noise of the elevator. Talk about grace under pressure -he had it in spades! Most impressive. But not even he can fix the elevators. A couple of itimes we ended up using the stairs when our patience wore out. Once there was a coniderable queue to catch a lift! It took three elevators to clear the backlog. I hope someone is suing the manufacturers!
But let's not quibble it is a very decent hotel right on the beach and the staff are terrific. We leave on saturday and return on the 12th and if they read this who knows?an upgrade perhaps? Don't like our chances. But I think we have been pretty fair.

Room Tip: Not near the elevators!
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  • Stayed: May 2012, travelled as a couple
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Thank Peter V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this reviewResponded 7 May 2012

Aloha,

Thank you for the post and the compliments for staff, in particular Francis. We have shared your comments. We do apologize for the wait you experienced with the elevators. We are currently working on a modernizing them. We hope that you enjoy the rest of your travels and that your return to us is more favorable regarding the elevators.

Mahalo

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Reviewed 3 May 2012

This hotel is located right across the street from the beach and also has a lot of shopping and restaurants near by, so you can basically walk anywhere you'd like. The hotel itself is very nice and clean. Wasn't impressed with Honolulu itself, but if I ever did go back I would stay here again.

Room Tip: Must get an ocean view.
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  • Stayed: April 2012, travelled with friends
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Thank MelissaRiehle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this reviewResponded 7 May 2012

Aloha,

Thank you for the recommendation. We do hope that you return in the future.

Mahalo

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Reviewed 3 May 2012

This hotel was nothing of what I expected. I did not have a bad experience but it was not for me. I like my vacations relaxing and this was more overwhelming. On a positive note the staff was great and very friendly. The hotel is directly across from the beach and within walking distance of many places. The rooms were nice, beds were comfortable had nice views. Onto the negative. The first three floors were all stores which literally felt like you were in a mall. The lobby was on the second floor and there was no elevator to the second floor just escalators. (Not fun on escalators with luggage) The elevators took at least 10 minutes to get and half of the time they were packed with people. This hotel definitely caters to the Japanese. I was on the 16th floor and the first night could hear loud music most of the night. The bathrooms were out dated and the tub in my room kept sounding like I was going to fall through it the water pressure is poor. The internet could be a bit faster I wasn’t able to download any files that I needed. The pool is small but there are plenty of chairs around it. If you like the city feel and a busy hotel then this is a place for you but I like the slower pace on vacation.

Room Tip: Ocean Views and the higher the better
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  • Stayed: April 2012, travelled solo
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Thank JS515
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this reviewResponded 7 May 2012

Aloha,

Thank you for the feedback. We regret that you felt frustrated with the size and layout of the hotel. Staff does try to take good care of guests and guides them whenever needed. We wish that maneuvering through the hotel and the city had been easier for you.

Mahalo

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Reviewed 3 May 2012

This is review is a bit late, but I felt I needed to post since I am returning again in
August. I stayed last August for ten days to celebrate my Anniversary. We had brought our two daughters in their teens. The location was perfect. Set right across the street from the beach. They made available chairs, towels and bags if needed. We had access to the Regency Club which we all enjoyed. Breakfast was great and the staff was amazing.
The issues we did have is the pool was under construction, so there was noise during the day, there was picketing in the early morning so we were awoken to screaming, loud unhappy voices. Also, the valet misplaced our car keys, so we were without our car for a day. They did find the keys and apologized. They also waived the parking fee.
All in all, we are Gold members and we are loyal to Hyatt, so this summer will be giving it another try.

Room Tip: Higher rooms, better views.
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  • Stayed: August 2011, travelled with family
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Thank mrenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this reviewResponded 7 May 2012

Aloha,

Thank you for your loyalty to Hyatt and for providing us with your review of your stay last year. We are pleased to inform you that the construction on the pool has been completed. We even have a new large whirlpool, SWIM poolside bar and lounge with tasty light fare and cocktails, as well as Japengo. We are certain you will not be disappointed and hope that while you are on property should you experience anything that makes you feel dissatisfied that you please contact the front desk or any department as soon as it happens so that we may try to address the issue immediately. We look forward to your stay and we hope you will be pleased with the result.

Mahalo

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Additional Information about Hyatt Regency Waikiki Resort & Spa

Address: 2424 Kalakaua Avenue, Honolulu, Oahu, HI 96815-3233
Phone Number:
Region: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Honolulu
#9 Top resorts Hotel in Honolulu
#11 Romantic Hotel in Honolulu
#14 Luxury Hotel in Honolulu
#14 Family Hotel in Honolulu
#14 On the Beach Hotel in Honolulu
#25 Business Hotel in Honolulu
Price Range: ₹ 16,735 - ₹ 36,194 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Regency Waikiki Resort & Spa 4*
Number of rooms: 1230
Official Description (provided by the hotel):
Experience all the excitement of Waikiki from one incredible location. Steps from the azure blue waters and soft sands of Waikiki Beach, Hyatt Regency Waikiki Beach Resort and Spa offers magnificent personalized services and luxurious amenities including world-class dining, award-winning spa, interactive cultural activities, 24-hour fitness center, swimming pool overlooking the Pacific Ocean, and more than 60 on-site boutiques. The resort provides the perfect place for those who want to make the most of their island experience and connect with the heart of Hawaii. ... more   less 
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Also Known As:
Hyatt Regency Waikiki Hotel Honolulu
Hyatt Regency Waikiki Resort And Spa
Hyatt Regency Honolulu
Hyatt Honolulu
Hyatt Regency Waikiki Resort & Spa Honolulu, Hawaii

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