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Reviewed 10 January 2022

This trip was for our 50th wedding anniversary. We were being remarried at the Ilakai hotel on the 30th floor at the Pesca restaurant and chapel.
The wedding ceremony was flawless the Pesca staff amazing, especially Alan and Rhea who put all of it together with short notice.
Our trip of course was during Covid.
We has reserved an upgraded suite with ocean view and had talked with hotel reservations when we arrived we received an old worn room with marina view. Once we complained we were moved to a ocean view room still very worn with minor cleanliness issues.
The staff was friendly and accommodating if asked.
The restaurant Cinnamons we were most disappointed in. There food was bland, the drinks appeared to be watered down and we had a hard time to even find them open. The bellman and the Valet staff were excellent and worked very hard to accomodate your needs

Date of stay: December 2021
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Review collected in partnership with this hotel
1  Thank fatherpear
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sandra Hashimoto, Other at Aqua Ilikai Hotel & Suites, responded to this reviewResponded 17 January 2022

Aloha fatherpear!

Thank you for staying at the Ilikai Hotel & Luxury Suites and for taking the time in writing a review.

Congratulations on your 50th wedding anniversary! Amazing! I'm glad you had a nice ceremony at the Chapel but do apologize for the room not meeting your expectations. We are currently looking to replace the carpets and sofa beds as they are the originals from 2014.

I do hope you give us another opportunity to assist you with a future reservation. If given another opportunity, please contact me directly and I will be more than happy to assist you.

Once again congratulations!

Mahalo,
Sandra Hashimoto
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2022

This is my last time staying in this establishment!!! Your rate seems low but you charge a $25 amenity fee then $50 fee that we only ask for towers, coffee, tea once during our 4 nights stay with NO maid service!!! TV never work!!!
This hotel sucks!!! Hotel shut down few elevators during such busy season!! We had to wait for half an hour in order to go down to the lobby is unacceptable!!

Date of stay: December 2021
    • Value
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Review collected in partnership with this hotel
2  Thank LiGary
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dedicated Management, Owner at Aqua Ilikai Hotel & Suites, responded to this reviewResponded 12 January 2022

Aloha ​​LiGary,

We’re sorry to hear your stay with us failed to meet your expectations, and we apologize for the shortcomings you encountered. Listed on the amenities page of our website, you can find the amenities fee listed in addition to any other charges you might expect. In regards to cleaning, our housekeeping services are being provided on a limited time basis currently out of consideration for our guests’ and staff’s health and safety. That being said, we would like to assure you that thorough room cleaning is always done following guest departure. Our apologies if this information wasn’t made clearer to you beforehand.

With Aloha,

Sandra Hashimoto
Hotel Manager

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Reviewed 16 December 2021

Kind staff unpretentious local hotel it’s perfect just the way it is close to everything . Restaurant is now open we stay here all the time. Big kitchen if your into that there’s a little store to get your goodies too

Date of stay: December 2021
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Review collected in partnership with this hotel
3  Thank jmallardi
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sandra Hashimoto, Other at Aqua Ilikai Hotel & Suites, responded to this reviewResponded 4 January 2022

Aloha jmallardi!

Thank you for staying at the Ilikai Hotel & Luxury Suites and for taking the time in writing a review.

I'm glad you enjoyed your stay with us and you enjoy going to Cinnamons as well.

If there is anything I can assist you with in the future, please fee free to contact me.

Mahalo,
Sandra Hashimoto
Hotel Manager

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Reviewed 10 December 2021

We found the location to be perfect. It is close enough to the marina, lagoon, beach and food, but away from the congestion of the Waikiki area. Nicely renovated, our 2 BR suite was very spacious for 5 people. All staff we encountered were very friendly and helpful. The valet parking cost was reasonable (not ridiculous like other touristy, big cities). The only thing I would suggest is the room needed the carpet cleaned, this was not enough though to affect our stay and rating. BTW for those who have watched Hawaii Five-0 (1970s and 2010s) the hotel has some historic significance!

Date of stay: November 2021
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2  Thank Mieritzdm
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sandra Hashimoto, Other at Aqua Ilikai Hotel & Suites, responded to this reviewResponded 4 January 2022

Aloha Mieritzdm!

Thank you for staying at the Ilikai Hotel & Luxury Suites and for taking the time to write a review.

I'm gad you enjoyed your stay with us and we look forward to seeing you folks again.

If there is anything I can do to assist you in the future, pleas feel free to contact me.

Mahalo,
Sandra Hashimoto
Hotel Manager

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Reviewed 6 December 2021

Very roomy and cozy. Nice huge layout. Bed was super comfortable. The pillows were great. No kinks in my neck. Front desk staff were super super friendly and attentive. The kitchen was supplied with good cooking utensils and fixtures. Only the blender seemed to be out of whack-- not operating as a usual blender should-- very slow to blend or mix-- the motor seemed to be almost used up.

Date of stay: November 2021
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Review collected in partnership with this hotel
2  Thank milnyc2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sandra Hashimoto, Other at Aqua Ilikai Hotel & Suites, responded to this reviewResponded 4 January 2022

Aloha minyc2019!

Thank you for staying at the Ilikai Hotel & Luxury Suites and for taking the time to write a review.

I'm gad you enjoyed your stay with us.

If there is anything I can assist you with n the future, please fee free to contact me.

Mahalo,
Sandra Hashimoto

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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