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151
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All reviews the study day bed pool area waikiki beach ala moana shopping our honeymoon min walk pool staff the main strip partial ocean view friday night fireworks city view abc store the hilton hawaiian village pools concierge daybed
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Reviewed 12 November 2022

My husband and I stayed here for 8 days. Staff were very friendly and helpful!! Pool was lovely and just a short walk to the beach. ABC store and several restaurants were very close. Other restaurants and shops were within walking distance.

Our room was clean - could do with an update, but I understand this is happening soon. Beds were very, very uncomfortable. Restaurant/pool area could use more variety in their menu.

Limited housekeeping - which we didn't mind too much as the staff always responded very quickly when we needed clean towels, extra blankets, etc. Only complaint was we had a beverage spill in our room and when we called to report this and asked for housekeeping to assist, they said housekeeping would clean after we left. Wish it could have been cleaned while we were there.

We would stay again (if beds have been updated).

Date of stay: October 2022
    • Location
    • Cleanliness
    • Service
1  Thank sunny-2005
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kenric Lo, Guest Services / Front Office at The Modern Honolulu, responded to this reviewResponded 13 November 2022

Aloha Sunny-2005,
Thank you for taking the time to provide feedback about your stay. We are looking to renovate in the near future and do expect our property to be much more updated. We are currently in negotiations with the union to bring back housekeeping service. We appreciate your patience and understanding and hope to welcome you back to our property again in the future. Mahalo!

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Reviewed 9 November 2022

Even though the pool looks great, the rooms of this hotel are dated and the beds are really hard. I did not like that the beds are so low to the ground. There is no housekeeping while your stay, which I did not like as we were there for a week. You have to take out your own garbage outside your door and call for pick up. Even though the beach looks near, its a little far walk (if you have small children) I would stay at a different location next time I visit Hawaii

Date of stay: October 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank may d
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kenric Lo, Guest Services / Front Office at The Modern Honolulu, responded to this reviewResponded 9 November 2022

Aloha May D,
Thank you for taking the time to provide feedback about your stay. We sincerely apologize we did not meet your expectations during your stay with us. We are currently in negotiations with the union to bring back housekeeping service and do expect it to return soon. Your feedback will be forwarded to the respective departments to address. We hope you will give us another opportunity in the future to welcome you back to our property. Mahalo!

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Reviewed 8 November 2022 via mobile

This hotel doesn't put blankets on their beds. Just sheets. oh well. Also the resort fee is exorbitant, and they just tell you to your face that they won't be cleaning the room at all while you're staying there. It seems ironic to charge someone a fee to make it clear that you're definitely at a high end resort, but then also tell them to just suck it up and accept that you're paying major premiums for a lesser level of service. It's hard to wrap your mind around.

Room tip: Make sure you’re getting a deal.
Date of stay: November 2022
Trip type: Travelled as a couple
Thank Ajordanfisher
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kenric Lo, Guest Services / Front Office at The Modern Honolulu, responded to this reviewResponded 8 November 2022

Aloha Ajordanfisher,
Thank you for taking the time to provide feedback about your stay. We sincerely apologize we did not meet your expectations during your stay with us. We are currently in negotiations with the union to bring back housekeeping service and do expect it to return soon. We hope you will give us another opportunity in the future to welcome you back to our property. Mahalo!

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Reviewed 8 November 2022

We stayed on a higher floor as requested; elevators were a bit slower, but not a big deal. We arrived early in the day and had no issue with the valet holding our bags until we could return to check in. Easy check in process; no hard sell for time share presentation.
The room was nice and clean. Comfortable queen bed, lots of pillows, desk and chair and a chaise lounge with separate light! Flat screen tv and bar fridge with microwave, made for all the amenities we needed in our room. Good sized bathroom with nice new sink, plenty of towels and large shower with shampoo, conditioner, body wash and lotion. Our balcony was on the side, but we did get a partial view of the marina and sunsets. The gym is quite nice; 4 treadmills, 2 bikes and good combination of free weights and universal machines. Only complaint there is no water available, nor towels to use.
Pools were nice - on the small side and the adult only pool was set in a very hot area --- too hot to sit outside the pool. Regular pool had a towel exchange and numerous chairs, umbrellas. The bar had drinks and snacks to purchase and often had live entertainment in the evening.
Location is on the end of Waikiki Beach, but easy access to the lagoon and walking to HHV and other resorts on the beach walk. Very good view of Friday night fireworks! Also, close to the Ala Moana shopping mall and an ABC Store across the street. Easy walk to many restaurants.
Overall, a nice stay and would return again.

Date of stay: October 2022
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank RSoxFamily2011
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kenric Lo, Guest Services / Front Office at The Modern Honolulu, responded to this reviewResponded 8 November 2022

Aloha RSoxFamily2011,
Thank you for taking the time to provide feedback about your stay. We are happy to hear you enjoyed your stay with us and appreciate the positive rating and detailed feedback about your experience. We look forward to welcoming you back to our property in the near future. Mahalo!

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Reviewed 6 November 2022

Our room had amazing views of city and ocean, was clean and met our needs. Bed was comfortable. Enjoyed the balcony immensely. All staff were pleasant and helpful. Bus stops close to hotel made it easy to access transportation around island. Enjoyed the pool and easy access to beach.

Date of stay: October 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Funandworktraveler
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kenric Lo, Guest Services / Front Office at The Modern Honolulu, responded to this reviewResponded 6 November 2022

Aloha Funandworktraveler,

Thank you for taking the time to provide feedback about your stay. We are delighted to hear you enjoyed your stay with us and appreciate the positive rating and kind comments. We look forward to welcoming you back to our property in the future. Mahalo!

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